Bugs only gets fixed for renewed support. Everyone who bought it before is left out. Dont bother buying this theme! Unless you like terrible support and no updates!
326 Reviews
Complete waste of money; finally, I am using an Astra theme that is 100 times better than this theme; new learners should use the Envato element before purchasing this type of theme.
We found the theme to be simple and easy to work around. For the theme itself we would give 4 stars.
However, lately we have been having issues in editing the site via WP page builder via backend editor where it says "403- Forbidden Access to this page is forbidden". Can someone from the team help us resolve this ASAP.
One of the worst theme and support team I've ever come across on Themeforst. I've raised the problem multiple times and its been days waiting for their solution but it seems the company is already here to make money by selling their theme and they have zero seriousness towards customer support. NOT AT ALL RECOMMENDED TO BUY IT!
This theme has not been updated in so long it's basically obsolete. Long standing bugs remain, and it's not compatible with new versions of PHP etc.
Don't bother.
This theme contains bugs and their support doesn't even reply !
I purchased this theme as it "was looking great" from the demo , after my purchase there was a bug in importing demo data as it was resulting in failure . I contacted their support the first time and they were replying and then stopped ! I sent them many times on the same ticket but nothing ! I opened a new ticket and still , nothing ! Not replying !
What a bad customer support for a theme of bugs
Holding updates hostage for paid support only.....
Good theme profesional
by dtmp 1 year ago
by umpro 1 year ago
I am fully regret to but this product. let me explain Why I am telling like that story. I created a ticket May,26 and they turned me back after 1 week later without any suggestion even I said this URGENT.
They just answered after one week later. What was the this valuable and professional answer.
Conversation are as follow; ticket creation date : May 26, 2022 at 16:11
MESSAGE:(Ticket Reason)
I am using a megamenu(called ubermenu) and I want to submenu shown fullwidth. I tried to do that but it didnt.
I told with the ubermenu support team and they redirected to you. So, I assume you will say CSS code for it. This is kind of urgent. need your help guys.
ANSWER: REPLY DATE : 1 June, 2022 at 11:33
MESSAGE :
Does Ubermenu team give you any advice?
RESULT : I disgraced to my client
Other Problems in Theme :
- If you buy this theme because of the how it looks on demo content, They used depreceated plugin in it and you have no idea which plugin depreceated. This is totaly black box.
- Tons of bugs
Thank you for very good Theme and best support ever.
keep it up.
Rafal
The sticky header doesn´t work
Author response
Hi there,
We are sorry about this. But can you please contact us here so we can help you?
https://wpcharming.com/contact/
Thank you very much!
Awesome customer support very responsive and helpful!
thx
by amead 3 years ago
Had no issues installing and modifying the theme. Needed some plugin updates and support was stellar!
This template is slow down my website and I can't find solution...
Tons of problems with this theme. Auto demo import doesn’t work. I had to do it manually and even then plugins that are bundled don’t even work together. WP Bakery doesn’t work even when you disable gutenberg. This is a complete waste. I have requested a refund.
Author response
Hi there,
We are sorry about that. Please contact us here: https://wpcharming.com/contact/ then our tech support will help you.