64 comments found.
Website backend is not functional after updating the theme, WP bakery editing mode is not working & codes are displayed in editing blocks
Also i am unable to change logo, i have uploaded the logo but consultab logo is still shown on website, website color combination is not able to change
I have raised ticket also, please help
Hello rjaiswar,
Thank you for reaching out.
This issue occurred because you updated the wrong theme. Our theme is available in two versions, WPBakery and Elementor. You were using WPBakery, but you updated the Elementor version.
Our support agent updated to WPBakery now and it’s working properly. Please check.
Hope this will help you, Please let me know if you have any further problems.
Thank you.
Hi,
How are you today? How can I add or change social icons on our team / team members? ex.: linkedin, email, wapp. etc
You should add more social or let us select which ones to use.
Thanks
Hi,
Please submit a support ticket at https://iqonic.desky.support/
Our support agent will help you with that.
Thank You!
Found it Changed it Done!
Elementor Theme/plugins/iqonic-extensions/inc/elementor/render/ iq_team.php
Hi
Im trying to edit the homepege or any page with Elementor but I can’t cause the left column stays loading, in Safari and Chrome
Why’s that?
Please Help!
Hi,
Please submit a support ticket at https://iqonic.desky.support/
Our support agent will help you with that.
Thank You!
Hello, I have a domain already working and would like to have this theme installed and just have the homepage as my domain homepage. The remaining pages stays as usual. This means having multiple theme installed and activated on the domain. Is this possible ? Thanks
Hi,
Please submit a support ticket at https://iqonic.desky.support/
Our support agent will help you with that.
Thank You!
Hello, how can the images that looks like Oval in the Leadership slider be generated? Thanks
Please generate a support ticket our developers will help you there.
Hello, can you please reply your ticket. It takes so long to get a response. The iqonic extension is affecting Elementor widget from loading. If the plugin is disabled, the Elementor works well. Please kindly reply to my tickets Thanks
Our support agents give you a reply on your ticket. We think it’s will be helpful.
I`m planning to create a multilingual website with this theme in both English and Arabic so, Does this theme support RTL? Does it work well with WPML?
In this theme RTL not supported.
Hi, just want to confirm if I purchase this theme, it will work with Elementor page builder? Also, do you use a framework, such as Redux? htanks!
Yes, in our theme we supported elementor page builder also redux option.
I can’t see option to show the specific category or tags of testimonials to be appears
Hi,
Please raise a support ticket at https://iqonic.desky.support/ Our support agent will guide you further.
Thank You!
I updated wospress and the template stopped working, in our content areas, I don’t know what caused this tremendous failure, can someone give me their opinion?
Hi,
Please raise a support ticket at https://iqonic.desky.support/ Our support agent will guide you further.
Thank You!
For a few days now I have noticed that my site using your template looks bad. what to do?
hi can you submit a support ticket at https://iqonic.desky.support mention your site url and access detail. we’ll check and fix issue if any
Sorry, but we didn’t get your exact point. If you face any issues to set up your theme or face any kind of issue. Please submit a support ticket at https://iqonic.desky.support/ Our support agent will help you with that. Thank You!
I send a message on iqonic I have also pay for the support
Ok. Our support agent will help you ASAP.
Hello, we have purchased your theme on year ago. But we have problems and the site is unformatted. https://wordpress.macro-frio.pt/ Can it be because of the activation? We couldn’t activate it. I know we have no longer support but can you help us please?
Best Regards, Gavinha
Hi, Please submit a support ticket at https://iqonic.desky.support/. Our support agent will help you with that. Thank You!
Many thanks!
2 Simple questions.
1. How can I make feature image clickable on the blog section?
2. How to I remove the feature image from the home page? when I set an feature image, the image shows below the menu.
Hi,
Please raise a support ticket at https://iqonic.desky.support/ Our agent will help you with that.
Thank You!
Hi. How does the theme update work? From V1 to V2? Is it pretty straight forward? Thanks!
I just purchased this theme but it does not come with the latest WPBakery Builder release which has the WordPress 5.6 compatibility update.
Hi,
Thanks for purchasing.
Please raise a support ticket at https://iqonic.desky.support/
Our agent will help you with that.
Hi! I really like your theme and about to purchase it I want to know is this compatible with the CV and job portal Plugin to accept CVs. This is the major requirement. Please resposnd me ASAP as I am going to buy this very soon.
hi, we haven’t used and tested it with any CV/Job plugin to be specific.
That’s not what he meant, he wanted to translate word “All” in the portfolio. I run into same problem and there is no information in your documentation on how to do it. Can you please advise?
Original question: “Hi! i want to know where i can change the word ALL in portfolio ( cannot find where i can translate. Thanks”
We request you to please open a support ticket at https://iqonic.desky.support/ so that our support team agent will help you. Thank you
Hello, we have a big problem with the performance of this theme. Even the test is done on the preview version, the GTMetrix rate is F. Is there any compatible plugin or custom settings to improve this? Thanks in advanve for your swift reply.
Hi Rapidone,
Thank you for purchasing.
We are sorry to hear about your experience. The theme works just as described and we do not commit on the page speed to mislead our premium item owners like you.
But, we understand the importance of page speed, you can refer to this link for more information: https://support.xpeedstudio.com/knowledgebase/how-to-improve-the-speed-of-your-website/
https://gtmetrix.com/wordpress-optimization-guide.htmlPlease open a support ticket at https://iqonic.desky.support/ and our support team agent will assist you. Good Day!
where is the demo content and documentation? couldn’t found in my downloaded file
Hi, It is not allowing me to make any changes in header using elementor,
I am using CONSULTAB 3 DEMO and its NOT allowing me to change the logo.
I am changing logo through customization but logo not getting replace.
I am really fedup trying to edit header but there is no such option showing to change logo and edit top header.
Hi, Can you please submit a ticket at https://iqonic.desky.support Please mention your wp admin details. We’ll check it for you. Its already midnight here, we’ll provide help 1st thing in the morning
I am working on localhost in that case I have to make it live well no issue I will make it live and accordingly will create ticket. also do I need to use Pro version elementor to edit header and logo
No. Pro version is not needed
I have created ticket please look into matter and resolve this
Sure, our team has acknowledged it.
Don’t buy this template! I could never activate it, due to an issue in the license and they did not solve the problem. Lousy experience
Hi, Are you using the latest package ? Please share your ticket number. Theme is intact & running fine with 100s of our customers. Allow us to verify your setup makesure everything is updated properly.
The current version of Revolution Slider that comes with this theme isn’t compatible with Wordpress 5.5 (in that you can’t save new changes).
And they just updated it. So, you’re good to go.
Yes. We’ll be updating the theme with new version. Please allow us time till tomorrow so that we can push the release.
Hello, how to remove banner from pages?
Hi giteshnagarkar174, please open a support ticket at https://iqonic.desky.support/ to connect with our support team agent directly for assistance with Consultab. Thank you
