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Hello, can you confirm that you are planning an update for this theme soon? Thank you
Hello, Team is already working on theme improvements. It will be updated soon. Thanks
Thank you for your feedback. But it won’t affect the site currently online?
No, It will not. Thanks
Will there be a new theme update soon? I see the last one was 2019
Hello, We are working on a big update of the theme. It will be updated within the next few months. Thanks for your patience.
Hello, I ve purchased this theme and where is color options. I need to change the primary color from c15c58 to my own color. But where is the changer or option? How to change it.
Performed the demo import according to the theme documentation. Some images seem to be missing and the menu is empty too. please provide the them as well http://box2416.temp.domains/~apexacc1
Please share your purchase code, website URL, wp-admin and FTP details(if possible) at https://themechampion.ticksy.com, so we can check and give you a solution to your problem.
how long it will take to solve this
I apologies for the delay, we were on Christmas Holidays. I checked the login details again but still it doesn’t work.
Kindly check the credentials yourself before sharing it.
New version of this yet? I am using v1.4
Hello, You can see the version history here: http://prntscr.com/qod2g9
I am in the process of moving this site to a different domain for my client. Many months ago you made some theme edits for me, but unfortunately these edits were not incorporated in your newest version. Feature image for third post is not appearing on home page. This problem had existed before. Also teaser text for each post is very long and in bold. Could you help? See at https://www.physicianalignment.com – THANKS!
Also SERVICES page footer not full width.
Hello, Kindly raise a ticket to our support and share all your website details like wp-admin and FTP details. Thanks
I sent earlier. Thanks!
Replied, kindly renew your support licence. Thanks
The version of WPBakery currently included (5.2.1) in this theme causes the Wordpress Installation to crash.
An error of type E_ERROR was caused in line 270 of the file /home/xxx/web/xxx.com/www/wp-content/themes/consultex/inc/visual-composer.php. Error message: Call to undefined function vc_get_shared()
Ah, I figured out how to fix it.
Edit line 270 on visual-composer.php to use function ‘getVcShared’ instead of ‘vc_get_shared’
Please share your website URL, wp-admin and FTP details, so we can check and give you solution of your problem.
I am hating this new page editor. VERY MUCH.
Hello, This is WP Editor introduced in new version of WP. You can use WPBakery coming with theme. Thanks
its been a while an update was launched any plans for update
Hello, We are working on theme update, it will be launched soon. Thanks
I’m trying to install the theme now but it’s responding with this:
“The package could not be installed. The theme is missing the style.css stylesheet.”
What do I do?
Hello, Seems like you are trying to install main package zip file. Please download the main package file and extract it. You will find consultex.zip file. Thank you
I’m having the same issue – does this require an individual fix or is it in a theme update?
Hello, Please raise a ticket at https://themechampion.ticksy.com and explain about your issues. Our technical team would be happy to assist. Thank You
Bullets are not working. Visible in text editor but NOT in published page.
It is done, plz have a look. Check your ticket.
Hello can I get a reply to TICKET #1747461
Hello, We don’t find any ticket with given ID. Please check again and raise your ticket at https://themechampion.ticksy.com
Hello, This is ticket is already replied. Plz verify. Thanks
thanks I replied as well.
Please update the ticket
Hello, Already Replied. Please verify. Thanks
How can I get 3 tel on contact and increase email area so that a long email should not go into second line. see:
Hello, That information is coming dynamically from visual composer element. You can make changes in file /vc_templates/tmc_contact_info.php for anay changes. Thanks
please provide me of what to replace there.
Please raise a ticket at https://themechampion.ticksy.com and share your website URL, FTP and wp-admin details. So, we can check and fix the issue.
We would love to help you.
It says that you can see the online docs before purchasing the theme, but the link does not work. Where can I see the online docs?
Hello, Here is the link, plz find: http://www.themechampion.com/demo/consultexlst/document/
Thank you, which font is being used in the demo?
Theme uses, ‘Lato’, sans-serif for text. Thanks
How about the font type in the slider?
Thanks for quick response
Not really happy with the documentation and update frequency for this theme. Seems like the author doesn’t want to continue supporting their themes after release.
We regret for the inconvenience !!!
Please elaborate more what issues you are facing exactly. Our team is constantly supporting our themes. Please raise your ticket at https://themechampion.ticksy.com and share your problem with website details.
My site… https://www.paragonbusinessadvisors.com – I am using the default Home page. Strangely, the demo content after the testimonials slider (blog, projects, google map) and before the footer is displaying blank white (not visible), but these elements are still visible within page editor. This occured after an initial page save. Help!
Hello, Please raise a ticket at https://themechampion.ticksy.com nd share the details of your website URL and wp-admin details. Thanks
The demo front end has a feedback (what our clients say) displayed
But on the front end there is no any place where clients click to leave feedback
That is testimonial area, you can take your client comments and put inside Admin -> Testimonials in admin panel. This is different form reviews. Kindly Google it for more information. Thanks
Blog page doesn’t display. Once I choose it from settings it shows http error 500
Hello, Please raise a ticket at https://themechampion.ticksy.com and provide your website details (URL and wp-admin details). So, we can check and fix your issue. Thanks
I did that since yesterday morning
Our team is replying on all queries. Please check your ticket. Thanks
How can I disable Page Header Image. I do not want to show page header at all.
Hello, Please raise a ticket at https://themechampion.ticksy.com and provide your website details (URL and wp-admin details). So, we can check and give you solution for same. Thanks
I created a ticket please check
To be honest I hate theme that even a simple question they ask you to create a ticket. You created the theme and should have posted a simple answer here on how to disable images on header from inner pages.
That would have helped many clients as myself do search in existing comments before asking a question. It saves time for you and us.
I believe only big issues should need ticket creation
You have asked two different questions, and we need to check your website to give a correct reply. We asked to raise a ticket and share details, bcz it is not safe to share the details here on open discussion. Theme has different version, we are not sure you are using latest version or not. Thanks
Hi there. New Customer! Am attempting to select the header style using a background image, but not seeing any option to select image for the background of header section.
Hello, Please share your website URL and wp-admin details at https://themechampion.ticksy.com We will check and help you to resolve your issue. Thanks
I fixed it! Sorry for the delay replying!
No problem, Thanks
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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