3663 comments found.
hello,
I just bought a new license but i cant use it on your support ” Sorry, this Envato account is already exists in our database. ” and cannot activate theme.
Hello,
Thank you for reaching out!
Please login into your account via “Login with Envato” button:
https://support.stylemixthemes.com/auth/login
Your license will be synchronized by your account.
Kind regards
Requesting an update on Ticket # Z59825 posted on 23 Nov 2023. It’s been almost 4 days and still no response.
Quite dissapointing!
Hello,
Thank you for reaching out!
Our agent is working on your ticket and you will get an update soon. Reviewing multiple questions is taking more time than usual.
We are sorry for keeping you waiting.
Kind regards
Hi, I am looking for the tutorial on how I can make my new services page to on the menu list, I have played arround with it for 3 days now with no improvement.
Hello,
Thank you for reaching out!
You can manage menu items from Dashboard > Appearance > Menus section.
Do not forget to include Services post type in Screen options: http://joxi.ru/n2YJywxU0xqN0A
I hope this helps, if you have additional questions please feel free to open tickets on our support platform:
https://support.stylemixthemes.com/tickets/new/support?item_id=12
Kind regards
Waoooh!!, thank you so much you have saved my time a lot
Getting Error 200 while importing media content. Demo upload failed – Media Error 200. Please help.
Hello,
Thank you for reaching out!
Our agent worked on your site and imported demo content.
We hope it helps.
Kind regards
I opened task more than 24 hours because there is a problem mobile version.But yet I didn’t get answer.
Hello,
Thank you for reaching out!
The row with the slider was hidden by default, we enabled it on your site. By editing the slider you can adjust it for mobile view.
Kind regards
If installed it again i must say again to you to activate it?
No, you can enable on your side be editing the page with Builder:
https://www.youtube.com/watch?v=O-EcWJyZ7bsKind regards
I have bought and used this theme for my website project.
Everything is working fine.
But I am unable to replace default preloader with my custom gif file.
In theme customization panel there is only option to enable / disable preloader.
Is there any easy way to set custom image as preloader ?
Thank you.
Hello,
Thank you for reaching out!
Unfortunately, there is no option to set custom preloader within theme options. You can disable default preloader and install third-party plugins to set custom icon.
Kind regards
I have a problem with this theme. Im receiving this message The package could not be installed. The theme is missing the style.css stylesheet.
Hello,
Thank you for reaching out!
It seems you are trying to upload all files and documentation (full zip folder). You will need to extract and locate the installable WordPress file (consulting.zip).
I hope it helps.
Kind regards
I had purchased this theme a while ago but was unable to use it at the time. I’m trying to modify the ‘Hong Kong’ prebuilt theme but am frustrated by the theme settings (especially fonts) just not getting affected when changed.
Is there a bug in the theme? I am happy to renew my support if you can help get such basic stuff setup (like changing H1, H2 fonts etc)
Hello,
Thank you for reaching out!
The conflict regarding the font settings were not detected in theme. You should specify fonts from Dashboard > Theme options > Typography section: https://i.imgur.com/oMS71tx.png
Also, you should set fonts from Elementor settings as well:
https://elementor.com/help/how-do-i-set-global-fonts-and-colors/
I hope it helps.
Kind regards
Hi, I am using Consulting Theme and for some reason it’s not possible to update STM Importer, STM Configurations and WPBakery. The Theme and Wordpress is updated and the SliderRevolution update destroyed parts of the website. Do you have any idea why I can’t update the 3 plugins? Thank you very much.
Hello,
Thank you for reaching out!
To update the premium bundled plugins, the theme should be activated with purchase code.
Please ensure you activated the theme:
Kind regards
Hello 1. When should I install consulting-child.zip file? After installing the consulting-6.5.12.zip and before importing demo, or after importing demo? I ask for more details on the condulting-child.zip installation. 2. How can I change my domain in my subscription on the same hosting? And how do I deactivate the subscription to remove the files and the www page disappears? I just want to change only domain from for example xyz.com to qwe.com. Regards
Hello,
Thank you for reaching out!
1. If you are going to customize the theme in code level, child them should be installed and activated after importing demo content. Installing child theme is not required, to use default features of the theme.
2. Before changing the domain, the license should be deactivated following our manual below:
After that, you will be able to activate the theme on the new domain:
2. During the deactivation of the license, my website will be deleted. I will lose all my previous work, is that correct? Will I have to start everything again?
Hello,
It is recommended to create the backup before deactivation. When the license is deactivated the theme will be removed from the site.
The content will be saved, and you can install the theme after changing the domain.
Kind regards
2. Should I do it like this: - create a backup (Duplicator plugin) - deactivate the license key - restore the backup (Duplicator plugin) - activate the license key with a new domain or like this: - create a backup (Duplicator plugin) - deactivate the license key - install consulting-6.5.12.zip - import demo - restore the backup (Duplicator plugin) - activate the license key with a new domain ? 3. Will the Duplicator plugin allow me to restore a backup if I previously deactivated the license key? Will it not show me an error that I am restoring files that are already without a license?
Yes, you can restore backup after deactivating the theme.
Since you have support period, please change domain name before deactivating theme and reach our support. Our agents will assist you to remove old domain.
Kind regards
There is a 6.5.13 version in the changelog, but in Themeforest downloads there is still ver. 6.5.12. When can we download the newest files?
Hello,
The theme can be updated from WordPress dashboard following manual below:
After hitting the activate button, the fields will be filled out by our system automatically.
Kind regards
The https://patchstack.com/database/vulnerability/revslider/wordpress-slider-revolution-plugin-6-6-15-author-arbitrary-file-upload-vulnerability indicates there is a vulnerability Arbitrary File Upload before 6.6.15.
The latest version you uploaded to Consulting theme (https://docs.stylemixthemes.com/consulting-theme-documentation/extra-materials/changelog) until today is 6.6.12.
I have already opened a ticket with support but have not received a reply. Should we make an additional purchase of Slider Revolution to deal with the problem? This is a security issue!
Red Flag: This is the second time I catch you off guard with Slider Revolution. Other themes like Woodmart have had the latest version of Slider Revolution for days!!
Hello,
Thank you for reaching out!
Today planned an update of the theme including latest version of Slider revolution.
Kind regards
Hello, need an updated version of Slider Revolution. Getting this vulnerability – WordPress Slider Revolution Plugin <= 6.6.15 is vulnerable to Arbitrary File Upload
Hello,
Thank you for reaching out!
Today planned an update of the theme including latest version of Slider revolution.
Kind regards
Thank you!
I’m not able to add the purchase code for verification, its only asking for login through google id which i cant do. Please guide me on a way to login without login but a way to add purchase codes.
I’ve also raised a support ticket for the same, please reply.
Hello,
Thank you for reaching out!
While activating the theme, you should log in to the support platform through the Envato account. Then your license will be synchronized.
There is no option to use the purchase code separately to activate the theme.
Kind regards
Deprecated: Optional parameter $value declared before required parameter $field is implicitly treated as a required parameter in /home2/swyxc713/DSEmpresarial/wp-content/plugins/stm-gdpr-compliance/includes/plugins/GravityForms.php on line 142
Deprecated: Optional parameter $lead declared before required parameter $field is implicitly treated as a required parameter in /home2/swyxc713/DSEmpresarial/wp-content/plugins/stm-gdpr-compliance/includes/plugins/GravityForms.php on line 142
Deprecated: A função get_page_by_title está obsoleta desde a versão 6.2.0! Em vez disso, use WP_Query. in /home2/swyxc713/DSEmpresarial/wp-includes/functions.php on line 6031
Deprecated: Optional parameter $type declared before required parameter $field_id is implicitly treated as a required parameter in /home2/swyxc713/DSEmpresarial/wp-content/plugins/stm-gdpr-compliance/includes/cmb2/includes/rest-api/CMB2_REST.php on line 693
Warning: Cannot modify header information – headers already sent by (output started at /home2/swyxc713/DSEmpresarial/wp-content/plugins/stm-gdpr-compliance/includes/plugins/GravityForms.php:142) in /home2/swyxc713/DSEmpresarial/wp-admin/includes/misc.php on line 1431
Warning: Cannot modify header information – headers already sent by (output started at /home2/swyxc713/DSEmpresarial/wp-content/plugins/stm-gdpr-compliance/includes/plugins/GravityForms.php:142) in /home2/swyxc713/DSEmpresarial/wp-includes/functions.php on line 7049
Warning: Cannot modify header information – headers already sent by (output started at /home2/swyxc713/DSEmpresarial/wp-content/plugins/stm-gdpr-compliance/includes/plugins/GravityForms.php:142) in /home2/swyxc713/DSEmpresarial/wp-admin/admin-header.php on line 9
Warning: Cannot modify header information – headers already sent by (output started at /home2/swyxc713/DSEmpresarial/wp-content/plugins/stm-gdpr-compliance/includes/plugins/GravityForms.php:142) in /home2/swyxc713/DSEmpresarial/wp-includes/option.php on line 1478
Warning: Cannot modify header information – headers already sent by (output started at /home2/swyxc713/DSEmpresarial/wp-content/plugins/stm-gdpr-compliance/includes/plugins/GravityForms.php:142) in /home2/swyxc713/DSEmpresarial/wp-includes/option.php on line 1479
Hello,
Thank you for reaching out!
The error messages are coming from the Gravity Forms plugin. The plugin is not included in the theme package and is not integrated into the theme by default.
Please, kindly contact plugin support to ensure that it is compatible with the latest version of WordPress:
https://www.gravityforms.com/open-support-ticket/
Kind regards
Demo Import is not working….try so many times…below is error
Error occurred: 500 – Internal Server Error! 81% Please check your website after few minutes or Run Demo Import once again!
Hello,
Thank you for reaching out!
The server environment must match the theme requirements for the demo import to complete successfully, otherwise, an Internal Server Error (500) may occur.
https://docs.stylemixthemes.com/consulting-theme-documentation/general/system-recommendations
Please open a ticket in our support platform, so our agents can troubleshoot the case on your site directly:
Kind regards
Hi Support,
We are waiting for your reply for the ticket ID: #Z58717. Please reply us. We are having issues in services style types. The style 3 and style 7 are not loading in services page. Please reply at least. We have been waiting for your reply since a week.
Regards, Shabz
Hello,
Thank you for reaching out!
Due to the high volume of tickets in our support system, response time is delayed.
We assigned the ticket to the agent and you will get the update soon. We are sorry for the inconvenience caused.
Kind regards
Hello, i dont use my live domain anymore its inactive so i cannot deactive the licence on the web panel. Would you help please?
Hello,
We checked the license details and detected you have live site running with Consulting theme: https://digibus.com.
According to the Envato Support Policy, license should be used to activate single domain. We cannot reset license when site is active.
Before changing the domain, the license should be deactivated following our manual below:
Kind regards
I just updated my theme to the latest but some items are dark green (mobile hamburger menu) and a dark bar directly beneath (showing as Contact Info Box?) in a smaller viewport. I am using your Default Header style #5. I have purchased this theme six times, but have it on only two sites. I am trying to fix it on a staging site before I take the update to the current live version. Please help. Hoping not to have to purchase support again after buying this 6 times. Can view the issues here: https://christinaa44.sg-host.com/services-lux-manufacturing/ Thank you.
Hello,
Thank you for reaching out!
Have you updated the STM Configurations plugin after the theme update?
If yes, can you please add the following lines in Theme options > Custom CSS section:
@media (max-width: 1024px){ .menu-toggle button, .menu-toggle button:before, .menu-toggle button:after{ background: #a27c5b; } .contact-info-box { display: none !important; } }
Let us know if it helps.
Kind regards
I added your code to the custom section and it fixed the issue. Thank you!
Hello guys, is there any documentation or CSS code that talks about how to disable the breadcrumbs and the title from showing on the header of the pages, I want to disable that on my website using your theme but i don’t see any option.
Hello,
Thank you for reaching out
The breadcrumbs can be disabled from theme options: http://joxi.ru/J2bz0wqUM9Jvy2
Also, there is an option to disable them by editing the page directly: http://joxi.ru/krDQPvMidDk3Vm
Here is a manual:
Kind regards
Hi Team,
I have been using this theme for quite a long time now, never got any problem. Recently I am getting
“Parse error: syntax error, unexpected ‘}’, expecting end of file in /home2/evgsoijq/public_html/consultfocal.com/wp-content/themes/consulting/functions.php on line 133”
I tried debugging this but the error keeps on coming. Please let me know if there is solution for this.
Hello,
Thank you for reaching out!
Can you please provide more information about system environment?
Additionally, haven’t you customized the them by adding custom code?
Does the them and core plugins are updated?
These information will help for further troubleshooting.
Kind regards
Thanks for the response.
No customization had been done. This is very simple wordpress website, I dont remember even touching any of the codes for past 1-1.5 years. No additional plugin added in last 1-1.5 years
Regards
We need PHP, WordPress, Theme version to find root of the issue.
Can you let me know how to find these things, I am not aware from where I will get this information?
Okay, I got it.
PHP 7.4 (ea-php74)
WordPress version 5.4.14 Current theme: Consulting (version 5.0.2) Current plugin: (version ) PHP version 7.4.33
WordPress version 5.4.14 Current theme: Consulting (version 5.0.2) PHP version 7.4.33
The theme version v5.0.2 was released three years ago and outdated now.
Can you please create staging copy of your site and update WordPress (v6.3) and theme (v6.5.11) to the latest version?
https://docs.stylemixthemes.com/consulting-theme-documentation/getting-started/update-the-theme
After updating the theme, you should update bundled plugins as well from Appearance > Install plugins section.
If everything goes well on Staging you can deploy changes on live domain.
Let us know if it helps.
Kind regards
Hello Support, we have tried this solution but we are getting same error
Same error is coming on test server
https://digitalmarketingagency.in.net/consultfocal/Please let me know what can we do?
Can you please reply
Hello,
Please provide screenshot from functions.php file showing line 133: http://joxi.ru/LmGWYwMuZ6b93m
Kind regards
It seems you have installed older version of the theme. Please send site & FTP credentials to the following email for further assistance.
Which email address?
if possible can you share your official email address and not gmail
Unfortunately, I cannot share the official email. You can extend your support period and our agents can troubleshoot issues on your site directly.
Kind regards
