444 comments found.
I had issues with my site and had to re-install WordPress. But when i tried to register the theme, it tells me it has already been registered by another domain. But it is the same domain that i registered before. How do i de-register the domain so that i can register it again?
Your hosting might be blocking the WP remote get function, which is why problem occurs. Please contact to your Hosting provider to enable this function, which is WordPress’s default function, https://developer.wordpress.org/reference/functions/wp_remote_get/
Any stander hosting by default keeps it enabled. For best result, try to use WordPress recommended hosting https://wordpress.org/hosting/ . Please read https://themeforest.net/wordpress-hosting . For low cost vps you can trust DigitalOcean . If your hosting company failed to solve the problem, then share your hosting control panel access and WordPress access and we’ll do the needful.
Thanks for your response. I checked with my hosting provided and the said the function is enabled with wordpress already. They advised i reach out to you for assistance at this moment.
Please open a support ticket with your site url and admin access so that we can check this for you and suggest solution.
I just did
Hi, I purchased the theme and when I try to modifie custom css in Appearance > Customize -> Additional CSS I have the error “Looks like something’s gone wrong. Wait a couple seconds, and then try again.” and I can’t add or modifie any code.
Can you help?
Hi,
Please open a support ticket with your site access and our team will try to check the issue for you.
I constantly see this error in the server logs. What could be the reason for this?
Got error ‘PHP message: PHP Warning: is_dir(): open_basedir restriction in effect. File(/var) is not within the allowed path(s): (/var/www/vhosts/{my-domain-name}/:/tmp/) in /var/www/vhosts/{my-domain-name}/httpdocs/wp-content/plugins/redux-framework/redux-core/inc/classes/class-redux-filesystem.php on line 71
Also, when I go to the theme options tab in my WordPress panel, I get the following warnings:
File Permission Issues We were unable to modify required files. Please ensure that /var/www/vhosts/{my-domain-name}/httpdocs/wp-content//uploads/ has the proper read-write permissions, or modify your wp-config.php file to contain your FTP login credentials as outlined here..
I have no problems with uploading files in the WordPress panel, the media library works fine.
— This problem started after updates. -
System: Centos 7.9 Hosting Panel: Plesk PHP: 7.4.33
Can one website only use one license? I want to use this theme in two websites
Hi, I would very much upgrade WPBakery to 7.1, could you please support this through the theme. Thanks!
Hi, im having issue on importing demo 13. Please assist.
Hello, one of my friend using your theme and I really liked it so I am planning to purchase this theme for my site, I have one question regarding fancy box, I want to add some html code inside fancy box any option to do that ? I want to list some services in a button style inside fancy box, if thats not possible whats the alternative to this.
thank you.
The purchased the theme and while I am importing the demo in Pantheon hosting, I am getting following error
Uncaught ValueError: ZipArchive::setCompressionName(): Argument #1 ($name) cannot be empty in /code/wp-content/plugins/unyson/framework/extensions/backups/includes/module/tasks/type/class-fw-ext-backups-task-type-zip.php:120 Stack trace: #0 /code/wp-content/plugins/unyson/framework/extensions/backups/includes/module/tasks/type/class-fw-ext-backups-task-type-zip.php(120): ZipArchive->setCompressionName(’’, 1) #1 /code/wp-content/plugins/unyson/framework/extensions/backups/includes/module/tasks/class-fw-ext-backups-module-tasks.php(579): FW_Ext_Backups_Task_Type_Zip->execute(Array, Array) #2 /code/wp-content/plugins/unyson/framework/extensions/backups/includes/module/tasks/class-fw-ext-backups-module-tasks.php(743): FW_Ext_Backups_Module_Tasks>execute_pending_task() #3 /code/wp-includes/class-wp-hook.php(310): _FW_Ext_Backups_Module_Tasks->_action_ajax_continue_pending_task(’’) #4 /code/wp-includes/class-wp-hook.php(334): WP_Hook->apply_filters(’’, Array) #5 /code/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #6 /code/wp-admin/admin-ajax.php(203): do_action(‘wp_ajax_nopriv...’) #7 {main} thrown in /code/wp-content/plugins/unyson/framework/extensions/backups/includes/module/tasks/type/class-fw-ext-backups-task-type-zip.php on line 120
Does your theme support PHP 8.1 ?
It’s better to use php 8.0. Our theme support 8.1 but may be some associated plugins don’t fully support. From the error it appears dueing unzip there was an issue. Please open a support ticket wiht your site access and hositng access and our team will help you to import demo. While opening ticket, please mention which demo you wanted to import.
Good Morning,
A question please – In your Live Demo – on your Shop section, after selecting a product, there is a magnification option for that product (magnifying glass top right).
Unfortunately it opens a full coverage screen with a black background and covers the whole webpage. That is really ugly from a customer perspective.
It should just be a nice appearing lightbox of a particular size that shows a transparent background of the main page that lauched it.
If I buy this is there a way for me to easily change this to make it look nicer ?
Thanks
Hi
Thanks for the feedback. By applying CSS this can be changed to transparent. Please check https://consultix.radiantthemes.com/demo-thirteen/product/book/ (we have made it transparent).
Hi there. We need to alter the Twitter social icons in the header and footer to the new X brand. Can you please let us know when you will be adding X support to the social icons?
I bought this theme in 2018, I want to use it now, and downloaded the last updated, when i try to import the demo its giving the following error: The execution failed. Please check error.log
The Purchase Code Is Already Being Used On Another Domain. i got this error for last 2 month, i also mailer you guys but still not received any reply on email.
Your request (6913) has been received and is being reviewed by our support staff.
Our support timing is Monday – Friday 9 a.m. to 9 p.m. AEST . We check tickets sequentially as we receive them. We’ll respond to your ticket as soon as possible.
To add additional comments, reply to this email.
Hello. I’ve been using your nice theme for a while. I believe I have the current version, which is “Consultix 4.0.1”. I keep getting security warnings for “WordPress Slider Revolution <= 6.6.12 – Author+ Remote Code Execution Vulnerability”. The Slider Revolution version installed is 6.4.3. I attempted to use my own “individual” license to upload and it didn’t display correctly. So my question, is there an update that I’m missing so that I can update the slider to a “secure” version? Thanks in advance.
Please update premium plugin supplied by us by following https://radiantthemes.zendesk.com/hc/en-us/articles/360042212354-Plugin-Update . You may need to update the theme before updating plugins.
I appreciate the reply. I updated the plugins for WPBakery and Slider Revolution, yet for some reason the slideshow is now displaying left aligned initially (it centers itself after approx 20 seconds) and the title area vertical spacing is now misaligned (more space above page title, less space below breadcrumbs, and more space between title and breadcrumbs). I did an overwrite of the theme with the latest version just in case, and cleared cache on the site and in my browser. Issue is still there. Not sure what’s going on? Anyway, it looks like I’ll need to contact support. Thanks.
I bought the theme yesterday, I’m having issues Installing this demo content. Getting error code ’’Cannot open zip ’’error code 21’‘
Hi there, i have bought this theme a while ago, but now i would like to make some changes in my header style 9 to use it with transparente background, However, I am not able to make this change. Is this not possible? Thank you
how do i change the color of “third_bg_color” in custom css ?
I am sorry couldn’t understand your question properly. Would you mind opening a support ticket and let us know the question with screenshot? Please mention on which page you want to make the change.
Hi, I can’t translate ”read more” under the blog posts. Do you have a solution? I’ve translated on different locations with the Loco Translate plugin (custom/author/system). Also I’ve translated the string ”Read More”, but in the frond-end I still see the untranslated string. Do you know what I’m doing wrong?
Hi,
Please open a support ticket directly at https://radiantthemes.zendesk.com/hc/en-us/requests/new with your site url and temporary access so that we can check this for you.
Hello,
I sent a question from the support line, it has been more than a day, no response, I would be very grateful if you could reply to your information.
Hi, I bought this theme a while back and finally decided to use it. I have built my website on a sub-domain, but now need to transfer the files to the live domain.
Unfortunately I can’t activate/register the theme on the live domain as it shows it “The Purchase Code Is Already Being Used On Another Domain”.
How do I go about de-registering the Purchase on the sub-domains so I can use it on my live domain?
Thanks. Eben
If you will not support, initiate the refund process.
We are writing from the support line, why do not you support
Hi,
We’ve replied to your ticket previously. If you’ve not got the reply, please check on spam too. As ticket sent through zendesk directly so it can be goes to spam too. Support is not available on Saturday and Sunday.
We’ve replied to all of your tickets. Since comment section is available for general discussion so if you’ve any more queries, please reply to those tickets.
