429 comments found.
Hi, I can’t translate ”read more” under the blog posts. Do you have a solution? I’ve translated on different locations with the Loco Translate plugin (custom/author/system). Also I’ve translated the string ”Read More”, but in the frond-end I still see the untranslated string. Do you know what I’m doing wrong?
Hi,
Please open a support ticket directly at https://radiantthemes.zendesk.com/hc/en-us/requests/new with your site url and temporary access so that we can check this for you.
Hello,
I sent a question from the support line, it has been more than a day, no response, I would be very grateful if you could reply to your information.
Hi, I bought this theme a while back and finally decided to use it. I have built my website on a sub-domain, but now need to transfer the files to the live domain.
Unfortunately I can’t activate/register the theme on the live domain as it shows it “The Purchase Code Is Already Being Used On Another Domain”.
How do I go about de-registering the Purchase on the sub-domains so I can use it on my live domain?
Thanks. Eben
If you will not support, initiate the refund process.
We are writing from the support line, why do not you support
Hi,
We’ve replied to your ticket previously. If you’ve not got the reply, please check on spam too. As ticket sent through zendesk directly so it can be goes to spam too. Support is not available on Saturday and Sunday.
We’ve replied to all of your tickets. Since comment section is available for general discussion so if you’ve any more queries, please reply to those tickets.
Hello,
Does the theme support every language and is it compatible with emandor plugin?
The theme is traslatable and supports wpml. If you meant Elementor then yes it supports Elementor. We have demos for Wpbakery and Eleementor which you can see from theme landing page.
I can’t change the HEADER. Even when I choose another HEADER style, it is always header 9 that is displayed. And also, in this style 9, I can’t remove the social icons when I don’t need them
Hi,
Please follow https://radiantthemes.zendesk.com/hc/en-us/articles/360041123834-How-to-setup-header-style-for-consultix and https://radiantthemes.zendesk.com/hc/en-us/articles/360041657833-How-to-set-different-Header-for-a-page-for-consultix tutorial to manage header. If you don’t want social icons then use header ‘Style Three’.
Hello, you have an error in plugin RadiantThemes Addons (version 1.2.1) on line 416 in wp-content/plugins/radiantthemes-addons/custom-button/class-radiantthemes-style-custom-button.php . Type of error: E_COMPILE_ERROR – Array and string offset access syntax with curly braces is no longer supported. When i am using PHP 7.4 its ok, Error apear only on PHP 8.1. Please fix this problem in next update.
Hi,
Please update the ‘RadiantThemes Addons’ plugin by following our https://radiantthemes.zendesk.com/hc/en-us/articles/360042212354-Plugin-Update tutorial to fix this.
Ok, thank you for answer. Now after update this plugin it works. But it will be better to have an opportunity for update normaly in updates settings.
We understand this but if theme checks this data every time you login into wordpress admin, then your dashboard will slow down. Plugin update instruction was mentioned in https://radiantthemes.zendesk.com/hc/en-us/articles/360042212354-Plugin-Update . We’ll continue to update the theme with updates and patches. So please don’t worry.
I cannot update the Theme Plugins for unkelbach-treuhand[.]de – please help. The purchase code is not working.
Isn’t it the case that you get lifetime updates, also for the required plugins?
We purchased back in 2018.
We don’t need support – only access to wp-admin/themes.php?page=radiantthemes-admin-plugins to be able to update the plugins – which is restricted due to the purchase code malfunction.
Thx
Hi,
You need to update theme first and then you’ll get notification to update plugins. In between these 4 years we have made many changes and adjustments.
Please make sure you take FULL BACKUP of your site/database/files etc before updating theme and plugin(s).
Hello, My license code seem errors and i want to reset it, may i know where to reset it?
how can I fix the issue with the slider, in every demo I test on this template, all of them appear unaligned, any help?
Purchased this theme today, 8/25/2022. Tried to install the theme and got this error message: “Installing theme from uploaded file: themeforest-zQIBbHjk-consultix-business-multipurpose-wordpress-theme.zip Unpacking the package…
Installing the theme…
The package could not be installed. The theme is missing the style.css stylesheet.
Theme installation failed.”
Please help.
Nevermind. I see the answer here: https://help.market.envato.com/hc/en-us/articles/202821510
Good morning. I am interested in your theme and would like to know the following before purchasing: 1- Does the theme support multilanguage? If so, what multilanguage plugins does it support and where does the language selector place the theme? 2- Are the demos imported complete? 3- Is it necessary to pay separately to enable the google map on the contact page? 4- Elementor is activated or do I have to buy it separately?
Hi, I purchased this theme back in 2020, upon double checking the website to work on it, I forgot whether I used the purchase code, can I please know where exactly am I to use it?
With old installation you don’t need to enter purchase code but to get new features and demo you need to register it and for that you need updated theme. You need to go to Appearance -> Radiantthemes Dashboard to register the theme.
Hello, I was checking your theme earlier and I am really interested in it, I only have a small inquiry please, concerning the theme license, if I want to work on two separate websites using the same theme, shall I purchase it twice or is there something else I can or should do?
I am sorry this is not allowed. For two domains you need two separate license. This license requirement is same for all themes you see on themeforest.
Sounds good, Thank you so much for clarifying this point I highly appreciate that
Hello! WP bakery 6 9 0 is up do date, will you update it inside consultix?
Please follow https://radiantthemes.zendesk.com/hc/en-us/articles/360042212354-Plugin-Update to update.
Hello! A big WP Bakery ver 6.10.0 update has been released with a bunch of fixes and new features, can you update the plugins please?
the purchase code is not working in envanto account
Make sure you use exact purchase code and username (case sensitive). If it still doesn’t work please open a support ticket with your site access.
Dear Team Radiant Themes, please help … even i cannot raise a support ticket as it says invalid purchase code
On https://radiantthemes.zendesk.com/hc/en-us/requests/new this form it doesn’t validate automatically. We verify manually.
Thanks for the immediate response.. i have filled and submitted the form
I am not able to activate the theme
Hi, Unable to install demo. Error:
cURL error 56: OpenSSL SSL_read: Connection reset by peer, errno 104
Kindly Help. Thanks!
Hi! I would like to know if I can update to WordPress 5.9? without inconvenience
Regards, Toni
Hi,
Yes you can update the WordPress.
If you’ve any more queries, please extend your support and open a support ticket directly at https://radiantthemes.zendesk.com/hc/en-us/requests/new with your site url and temporary access so that we can check.
