Hi, I bought your theme CONTRAST on themeforest, thinking it was simple to use with the documentation. I have read all your FAQ, videos about the subjects, in vain … i don’t understand where are my problemes, so i am asking you some help. If you can help me please :
1/ My blog sction not working, well it’s not visible ! Strange. I have wrote 2 differents posts, then on my page “Actualités” i changed to “Blog metro style” I go down and select my Categorie which is “Bleu Indigo Art et Patrimoine…” then update it ! It’s not working !!! i tried all what you wrote …I style have the white thing. I don’t understand at all…. could you help me ?
2/ The mobile menu isn’t working too . I followed all you steps, adding the thinks i need in the good widget section, check everything and style note working…When i click on the burger nothing Happen.Can you help me too please?
I write to you on your website with my envato ticket …
Thanks in advance for your help
Responded your ticket already, and asked for FTP access to debug. There was a server error thrown which interrupts page output.
Hello back Sir,
Thanks for your help, i just wrote to the ticket Freevisions page’s my ftp access codes…
You are the best it works perfectly !! thanks again for your fast help, and patience. Great work and very good support ! thanks a lot Sir.
Thank you for feedback, much appreciated.
Hello. I have the Contrast theme. Almost everything is ok, but. 1) When i open my website (in any page of theme) on mobile phone or tablet there is a funny problem: If i scroll down to the buttom of the page and then i touch the screen the view jumps up and i can’t do any action on this part of the page. – it’s appear on android system with opera browser. 2) Problem with showing polish symbols in default android browser on mobile and tablet. 3) Funny looking polish symbols in IE on the computer. Please check my website: http://www.wojciechodsterczyl.pl/new/
1 – Please make sure you have latest version of the theme, that issue fixed already.
2 & 3 – I am not able to reach your site. Please make sure your WordPress installation using correct language code for html output.
Hi.how to check if WordPress installation using correct language code for html output? I’m the beginner
And another question: I’m using Portfolio: Vertical (http://www.wojciechodsterczyl.pl/new/galeria/) When i click the image then two round buttons appear. Is it possible to remove one of them and leave only link to my gallery? I don’t need the second which is just zooming the image. If yes, please tell me how to do it. thanks
ok. I just upgraded my version from 2.9 to 3.1. Turn off and on again my theme in WordPress. And it still working wrong on mobile ant tablet.
Please submit tickets for your support requests via http://freeevision.ticksy.com
1 – Check Settings > General
2 – Your URL still not accessible. If you grant me wp-admin panel access (please share on ticket) I will try my best.
i created ticket: Private Ticket #771058
Responded already, still not able to reach your URL, please respond to ticket.
Hello.. Now i think i fixed it. Try this adress: www.wojciechodsterczyl.pl
Please tell me if you can reach my site. Now when i removed files to the main directory on server and changed the adress, the main problems with mobile and tablet disappeared
So now i have only one more question:
I’m using Portfolio: Vertical http://www.wojciechodsterczyl.pl/galeria/ When i click the image then two round buttons appear. Is it possible to remove one of them and leave only link to my gallery? I don’t need the second which is just zooming the image. If yes, please tell me how to do it. I have the similar problem with the showbiz slider on page http://www.wojciechodsterczyl.pl/tworzyciel/ but here i don’t need the link button.
As I responded your ticket too, still can’t reach your site.
I just downloaded the recent version. Can you tell me what folders do I need to update.
Are you going to update via FTP? If so,
go to “wp-content/themes” path and rename “contrast” as “contras_old” now you can upload contrast folder from the main package that you just downloaded.
Once update complete, please login to your dashboard to see if any automatic update available for the bundled plugins.
I set up my theme’s main page template as Portfolio:Horizontal Grid Folio.
I need to know when I launch this site, how will google take the meta tags and teh description of my site as I couldnt find them in this template.
If you want to customize for each page too, please check YOAST Seo Plugin.
I set up my theme’s main page template as Portfolio:Horizontal Grid Folio.
I need to know when I launch this site, how will google take the meta tags and the description of my site as I couldn’t find them in this template. Where can I write the description and meta tags etc..so that it can come in Google Searches.
Hi. I must be doing a basic mistake.
Im not getting email from the ninja form. I received email from WORDPRESS on successful submission though.
Using the following:
id=1 title=”PLEASE CONTACT US”][/ozy_two_third_last]
Ninja Form is a 3rd party plugin as you know, and there might be various reasons. First, please make sure your server allowing PHP Mail, if so, and your problem persists, please submit a ticket via http://freevision.ticksy.com and let us see it in place.
I am trying to create a review page but as I had many versions of the page the URL always comes as:-
How can I remove the reviews-r to simple “reviews” at the end?
If you already deleted the old pages, they must be still in the trash. Please empty your trash, or you can edit page slugs.
Hi, I updated my theme but I cannot see any slider option such as Regular Touch or slider in content in my templates drop down. Do I need to add something?
I only updated the contrast folder while updating.
I am sorry if I get you wrong. To get our demo sliders and content you should install dummy data, please see; http://contrast.freevision.me/help/installation-demo-data/
I did install the dummy data after downloading the latest files but it still didnt update anything. Still showing the old dummy data. I used the “dummydata” folder.
Please submit a ticket on http://freevision.ticksy.com and let us see it in place.
Plz refer to Ticket #789511
Already checking, thank you.
For some reason I can see the menu items but when I try to edit them I get messages like “fullsceen-slider not found” or “Slider with alias light_skin” not found. I can see the slider folders in the zip file but somehow they didnt get loaded.
Can I manually ftp the slider folders. If yes, I would like to know the folder where they need to be uploaded.
If slider accepts image URLs as path, yes. Otherwise, you should WordPress media manager.
I cannot see the Slider templates. Need to know if I can upload the templates manually?
Which slider template you need, please look from http://contrast.freevision.me
None of them are showing but first I would like to use “Slider in Content”
You can try Revolution Slider or our shortcodes, if you installed and activated ozy contrast shortcodes plugin.
Sorry, if I am missing anything.
I did installed them but its not showing in either the Revolution Slider option or in the templates.
Do you have an open ticket already? http://freevision.ticksy.com , please let me see it in place.
Responded already, thank you.
Where to set up Facebook Featured image for the site and where to add Google Analytics code.
1 – Facebook featured image should read from featured image, if fails, please try 3rd party plugins for more extended features.
2 – See Theme Options > General : Script box
Ticket #789511. Can you please have a look.
Whops! Too late to respond here, tick must be responded already.
Hi guys, checking ur demo I didnt find the icons to share the single photo on facebook (or social networks) ..am I right?
Sorry, I think that was you who already sent a mail too, but we are not clear about your request. Maybe take a screenshot and explain the issue on it? You can mail us again, thank you for caring.
Well .. I’d like to have a way to share the photo/image in the social networs using a sharing functionality.
Maybe adding sharing bar on Lightbox? Or the details pages already has it.
yes adding the sharing bar each time an image is opening (lightbox)..is that possible?
2 years ago u said that u were going to implement it
over 2 years ago Flag
Hello thanks for your interest. I designed the theme as fullscreen layout. This is why footer must be end of the screen. However if you’d like to place it en of the content that requires some modifications which affect entire structure.
We’ll put those share buttons for each photo in following update packages. Best Regards
how i can disable the pop up of the instructions of portfolio?
Hello, thanks for contacting us. Please open a ticket regarding this case.
Presales Question (Easy Question/Answer): I luv the “Horizontal Grid with Filter’ Portfolio Slide and I was curious if the grid supports video embeds like YouTube and Vimeo, that are playable on the grid itself?
I noticed a New feature listed on the themeforest theme page called ‘Categorized Video Showcase’ and was curious if this is the feature that I am looking for? If so, where can I find this feature in the demo?
Again, I am curious if YouTube videos can be embedded into the grid and be playable on the grid (within it’s own thumbnail)>
Thanks for the help!
Update: I see the ‘Categorized Video Showcase’ under ‘Sliders’ within the demo.
I am curious if video can be embedded like this on the ‘Horizontal Grid with Filter’?
Update #2: I see ‘Horizontal Video Showcase’ here (http://contrast.freevision.me/horizontal-video-showcase/) and curious if the videos are playable ‘within’ the thumbnail grid as well? I see that video is playable within the grid using a large player. Is small/thumbnail option available too?
Hello, thanks for contacting us.
1- Horizontal grid display videos in lightbox. If you’re interested please see : http://contrast.freevision.me/horizontal-video-showcase/
2- Slider video showcase created with “Showbiz” I’m afraid that’s not possible.
3- No it’s not available.
Is there a built-in search function within the theme? If not, can you suggest a solution?
Let me be clearer: Can the search function be integrated into the top menu? Or is it fixed to the aside menu only?
Hello, search bar is fixed on side menu. It requires some customization to add on menu bar which we don’t provide such service. Thanks for understanding.
Hi Iam having issues with receiving email from the contact form. Using the following:
In settings I am using the PHP mail() function to send emails.
Instead of receiving a direct email, I get a Thank you email from myself and the form values as a CSV attachment.
I have the following contact form:
id=1 title=”PLEASE CONTACT US”] [/ozy_two_third_last]
How can I fix this? I want a direct email from Users to which I can reply directly from my email which is set up with the account.
Better check Contact Form 7 documentation here http://contactform7.com/docs/
Didnt find it over there. Just need to know if I can avoid the message as a CSV and get it directly in my email.
Contact Form 7 plugin can’t do that by itself, you may need to check additional plugins for Contact Form 7, or you can check other plugins like Gravity Forms (maybe have options for your requirements)
the links to documentations, and video links are down. the downloaded documentation seem to be down also will the info be up online soon again?>
Thank you for reporting. Please check now http://contrast.freevision.me/help/
I would like to purchase your theme for use by an art gallery. However the art gallery shows work from many artists and in different mediums (such as watercolour, oil etc). How could your theme be used to lay visitors to select work by artists or medium?
Different gallery pages could be created (by using category filter) and those page could be accessed by primary menu. Or filter on gallery page could be used as seen on our demo.
Creating different pages by using category filter will give you chance to use different gallery types, but dynamic filter box only available on few gallery types.
Can you submit a ticket via http://freevision.ticksy.com and share more details, please?
please check Ticket #880166
Thank you, let me check.
I am waiting for your reply
Sorry about delay, responded already.
np bro , i replay your ticket please check again
As I remember, can. Please submit a ticket via http://freevision.ticksy.com and share more details please.
I have a horizontal Grid folio set up as my home page but when I click on some of the Grid Items they open a different category.
The Arrow at the bottom and the Category name do open the right category. Its just the main grid which is making a problem. Any advice?
Can you please submit a ticket via http://freevision.ticksy.com and share more details? I would like to see it in place.
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