ThemeWisdom

ThemeWisdom supports this item

Supported

131 comments found.

hia, i have updated the theme, but i i do not have acces to the Convertible Premium Theme Add-ons plugin

Hi,

its included in theme itself, Please go to includes > tgm > lib > plugins

Thank you..

Hi, i have updated the theme to v1.3 but in Appearance -> Themes, it is still showing version 1.2.2, and the revolution slider is not updated. The old plugin is having a conflict with another plugin I’ve installed.

Now the sliders are not showing. Any idea what can i do?

erathemes

erathemes Author Team

Hello there,

Thank you for using Convertible! Would you please open a ticket in http://themique.ticksy.com and give me your site URL and WP admin info to let me check it for you?

Thanks,

Hi, did an update, but Add-ons plugin isn’t in the file.

Found.

Hi,

Since I updated Visual Composer my theme is destroyed and all colored backgrounds, pictures and gaps are nots working anymore.Please help.

The weird thing is that the mobile version runs well. It’s causing the problem at desktop version. Need urgent help

I also have to say that I’m not willing to pay another support as the problem is not coming through my handling. It’s either the update to 1.3 of the theme or the update of VC to 5.x.

WPHelpDesk

WPHelpDesk Author Team

Hi,

Kindly send us your query by email at “WordPressQATeam@gmail.com”, we will investigate it.

Also send us screenshot of issue in email to investigate it.

Thank you.

please advise how I can get support, as all links are coming up with 504 gateway timeout, and I need to log a ticket.

erathemes

erathemes Author Team

Hi,

Kindly send us your query by email at “WordPressQATeam@gmail.com”, Please mention your theme name and ThemeForest user name while you email us.

Thank you.

thanks for your response, i have emailed that email address with the details

This theme is beauty but not update frequently. And in newest version, it got too much problem when installing:
1: Cannot fully import content. Logs here:
Failed to import post tag
Failed to import post tag
Failed to import post tag
Failed to import post tag
Failed to import post tag
Failed to import post tag
Failed to import post tag
Failed to import post tag
Failed to import post tag
Failed to import post tag
Failed to import post tag
Failed to import post tag
Failed to import post tag
Failed to import post tag
Failed to import post tag
Failed to import post tag
Failed to import post tag
Failed to import post tag
Failed to import post tag
Failed to import post tag
Failed to import post tag
Failed to import post tag
Failed to import post tag
Failed to import post tag
Failed to import post tag
Failed to import post tag
Failed to import post tag
Failed to import
Failed to import
Failed to import
Failed to import
Failed to import
Failed to import
Failed to import
Failed to import
Failed to import
Menu item skipped due to invalid menu slug: menu-1
Menu item skipped due to invalid menu slug: menu-1
Menu item skipped due to invalid menu slug: menu-1
Menu item skipped due to invalid menu slug: menu-1
Menu item skipped due to invalid menu slug: menu-1
Menu item skipped due to invalid menu slug: menu-1
Menu item skipped due to invalid menu slug: menu-1
Menu item skipped due to invalid menu slug: menu-1
Menu item skipped due to invalid menu slug: main-menu
Menu item skipped due to invalid menu slug: main-menu
Menu item skipped due to invalid menu slug: main-menu
Menu item skipped due to invalid menu slug: main-menu
Menu item skipped due to invalid menu slug: main-menu
Menu item skipped due to invalid menu slug: main-menu
Menu item skipped due to invalid menu slug: main-menu
Menu item skipped due to invalid menu slug: main-menu
Menu item skipped due to invalid menu slug: main-menu
Menu item skipped due to invalid menu slug: main-menu
Menu item skipped due to invalid menu slug: main-menu
Menu item skipped due to invalid menu slug: main-menu
Menu item skipped due to invalid menu slug: main-menu
Failed to import Page “Home Blog”
Failed to import Page “Home Portfolio”
Failed to import Page “Revolution Slider”
Failed to import Page “Flexslider”
Failed to import Page “Services”
Failed to import Page “ShortCodes”
Failed to import Page “Contact Us”
Failed to import Page “Home”
Menu item skipped due to invalid menu slug: main-menu
Menu item skipped due to invalid menu slug: main-menu
Menu item skipped due to invalid menu slug: main-menu
Menu item skipped due to invalid menu slug: main-menu
Failed to import Page “Blog / No Sidebar”
Failed to import Magic Widget “Working Hours”
2. Cannot make it 100% like author show up. Pre-made skins is different with the demo.
3. I don’t see Home page … can’t use static page function.
4. Wigets importer require .wie file but author provide .json file. I tried to import but it say failed. You must rename .json file to .wie file to make it importable.
5. The menu was overlayed together if you have 3 level of menu.

WPHelpDesk

WPHelpDesk Author Team

Hi,

Kindly send us your query by email at “WordPressQATeam@gmail.com”, Please mention your theme name and ThemeForest user name while you email us.

Thank you.

what happen to visual composer , I cnt edit my site..

Hi

Please open a support ticket at : https://themique.ticksy.com/ our support will reply to any question you have , Thanks .

Found your item here. http://www.mojomarketplace.com/item/convertible-wp

i’m tongue tied, you better reach out and take that down.

Hi after updating the plugins, I have received this error message. Please help me

Fatal error: Call to undefined function wpb_js_composer_check_version_schedule_deactivation() in /home/hrtraining/public_html/wp-content/themes/convertible/includes/framework/tgm.php on line 98

Hi

Please open a support ticket at : https://themique.ticksy.com/ our team will provide any help you need ,Thanks

Has anyone found a fix to the

Fatal error: Call to undefined function wpb_js_composer_check_version_schedule_deactivation() in …/wp-content/themes/convertible/includes/framework/tgm.php on line 98

problem when Visual Composer is upgraded to latest version?

Hi

I am sorry for late reply, please open a support ticket at : https://themique.ticksy.com our support will help for any problem you have because they don’t have access in these comments, thanks

I have a ticket opened three days ago and it’s waiting for a reply, ticket number is 1361161

Hi

I wrote to my support , we will do everything to fix it tomorrow , please it it is not fixed till tomorrow 3pm write to me again but don’t open more tickets ,Thanks

Hi. Do you think you will update your theme in a near future?

Hi Fred , i hope we will update them next month , if you have any porblem , please open a support ticket at : https://themique.ticksy.com/

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