43 comments found.
Presales question.
Do we have to purchase any other plugins inorder to have the exact version of demo site?
Also, in your demo site, mobile view of single post seems to be problematic with the title. Please check, this is happening in your sandbox too.
https://prnt.sc/EAKWjCaEe4NRHello, you don’t need to purchase any other plugin or subscription for this theme.
About the post issue, thanks for noticing. It was set badly in Theme Options – Page Title, but it’s fixed now.
Thank you for letting know, and for fixing it.
Okay, how about the Tutor LMS plugin ?
In the sandbox, I have activated it, however it doesn’t let me use as it’s asking to upgrade to PRO.
Tutor LMS is a 3rd party plugin, which has some free features. Of course, as Elementor PRO, it has some premium features, but our theme used the free version. Can you please send a screenshot of it asking to buy PRO?
Please refer screenshot below, 1. Up on clicking, what’s new, it does list features and ask to upgrade. https://prnt.sc/ghvwJC-EFSsB 2. And on the courses tab, all I see is the option to create caregories and tabs, not any courses. 3. Wanted to test it, hence created a category and tried to load, ended in this error. Screenshot https://prnt.sc/1PRu2iQLrZQ1
Essentially, never had a chance to test LMS plugin that you offer
4. LCP and FCP are bad for the blog pages. https://pagespeed.web.dev/analysis/https-try-uicore-co-convertio-demo64fdedc06615c-2021-07-20-10-simple-practices-that-will-help-you-get-1-better-every-day/045b3hn18i?form_factor=mobile
Instead of testing features of the theme, I feel like debugging. Not a complaint, just a feedback
1, 2. It probably shows up that way on mobile. Keep in mind that even though it’s somewhat responsive, WordPress admin was not designed to be operated on mobile devices. On our end, it all loads fine: https://uicore.d.pr/i/aywttI
3. That was a notice, but it’s fixed now.
4. That depends more on the server than the theme. For the sandbox, we used a separate server, with lower performance than our main server. As you can see, the same page has a totally different score on our primary server: https://pagespeed.web.dev/analysis/https-convertio-uicore-co-layouts-2021-07-20-10-simple-practices-that-will-help-you-get-1-better-every-day/zwj769r4ww?form_factor=desktop
1& 2 – I don’t think so, it is same from the desktop too—https://prnt.sc/acVmbljnK0uW
I think this is more of permission issue, is there any way you can grant admin access to sandbox? Alternatively, please test with an account that of same privilege as you provide for sandbox setup.
3. Thanks for fixing it 4. Thank you, however, the mobile version of your page is still not good for FCP, LCP and blocking time. Please let me know if you recommend any tested plugins for optimization? Wp-rocket or total cache etc?
https://pagespeed.web.dev/analysis/https-convertio-uicore-co-layouts-2021-07-20-10-simple-practices-that-will-help-you-get-1-better-every-day/8gxb60iy0t?form_factor=mobile1,2. It was probably stuck on the “What’s new screen”. Should be working fine now. The sandbox already has admin access, but with some limitations, of course.
4. Mobile test scores are not relevant at all. Here’s a guide explaining why: https://levelup.gitconnected.com/google-pagespeed-insights-is-broken-for-mobile-mode-causes-and-way-forward-a9cb967a735d
hi, how do I remove the message at the bottom that says : This is a staging enviroment
Hello everyone, we are currently experiencing issues with SiteGround so all our websites are down. We are working with them to get it fixed. Thank you for understanding.
The problem has been resolved, and all services are now up and running.
Hey UiCore Team, you had a showcase for your customers using the theme. Do you still have this feature? We are currently using this theme for our own agency page. You can showcase the theme if you want to. best regards
Hello, thanks for the suggestion. We will republish our blog soon, including the showcase category. We’ll make sure to add a feature to suggest your own website.
Thanks for the info
Is it possible to integrate a live chat feature on your landing page? I also wanted to add a Synthesia Ai style avatar to the landing page…is that possible too?
Hello, sure, most live chat services offer a code snipped to integrate to any type of website. As for Synthesia AI, they already have a WordPress integration: https://www.synthesia.io/integration/wordpress
Good day, I hope that all is well. When opting to send the confirmation email to those who complete my form via MetForm (Form Settings > Confirmation) the site throws an error upon submission- “Something went wrong”. Subsequently, the confirmation email goes out but I don’t receive the contents of the form. Can I get some assistance please?
Hi, please check that the form fields have unique ID. If there’s a duplicate ID, it will return that error. If that’s no the case, please set up temporary admin access for our team to check at https://support.uicore.co/
Hi, is there a way to add section or block to the portfolio page?
Hello, you can either use a theme hook to add an Elementor block before content: https://support.uicore.co/help-center/articles/14/13/42/hooks-and-filters or you can use Theme Builder to create a custom portfolio page.
¨Thank you for the worlds best wordpress theme! I have never experienced a better coded theme then this. You guys are amazing!
Hi Chris, thank you for taking the time to share your experience, and please don’t hesitate to reach out if you have any questions or feedback in the future.
Hello. Today I’ve seen few new templates while working with elementor. Seems that this templates from your new theme Lumi. And I already installed few block to my Convertio theme. But now this new blocks not visible while editing the page. Is there any fixes coming up? Thanks
Hi, please update your theme to the latest version, the go to Elementor – Tools – Regenerate CSS. If that doesn’t fix the issue, please set up temporary admin access for us at hello@uicore.co
Hi Guys,
Is your API down or having trouble? I’m having problems importing blocks and sections from within Elementor. I’ve opened a ticket but not had a response yet although its not been long. Sorry just have a deadline for today to get this finished :-/ !
Thanks
Hello, the issue is now fixed. You can follow up on our support system.
Sorry, still having problems. Have replied.
Hi, what happened to the book and form landing demo? I don’t see it in the demo at the moment: https://subeimg.growuz.com/ib/FpmjhuH91N
Hi, try going to Theme Options – System – Refresh UiCore Data, then back again in Demo Import. If that doesn’t work, please send temporary admin access at hello@uicore.co
I will try, thank you
Hi, I really like the drawings like in the sales-letter demo. I would need to change these images, but in this style. Is there any tool to generate such images? How did you create those images? well thank you
Hi, I think we all wish there was a tool to generate these amazing illustrations, but until then, we must rely on talented artists to create them for us.
For this particular demo, we used the Looney pack from Icons8: https://icons8.com/illustrations/style--looney
question, does this theme provide full support and is there a ticketing website to get support or do i have email for support.
Hello, of course, you can always reach us at https://support.uicore.co/
I need to create a call to action button, but on the mobile phone it appears only inside the menu I need it to appear beside the header logo as I am not planning to create a header menu at all.
Hello, If you don’t have a menu set than on mobile it sold place your CTA outside (in the header not in the menu) Get in touch with us via email and we will assist you with that – suport@uicore.co
I am trying to install the demo but I get Errors occurred during import. See Error Log. but in error log there are no errors “Hurrrrray, no errors logged!”
Hi, please send temporary admin access to hello@uicore.co and we’ll check. Thanks
Sent, Thanks in advance 
Thanks to ebst support ever, they solved this issue in a few minutes despite my support is expired
Hello, would this theme work with Elementor Cloud Website Builder?
Hello, yes, we already have many users on Elementor Cloud and it works without problems.
Can I add Tag descritpions before list of posts?
Hi, sorry for getting back so late. You can add any custom content before the post list, using hooks.
1. Create your custom content with Elementor, and save it as a template. Go to Saved Templates, and hover over your template to get the ID: https://uicore.d.pr/gHneFS
2. Go to Theme Options – System – Install and Activate Child Theme.
3. Go to Appearance – Theme File Editor and edit functions.php
4. Add this code: https://uicore.d.pr/3hKqLM
5. Replace 11320 with your own template ID (make sure you do it in both places).
I know this is just a workaround, but we’re planning on adding Theme Builder support for Archive and Single this fall
HI I have Problem For responsive footer in mobile Can you help me Thank you
Hi, go to Elementor – Settings – Experiments and disable Improved Asset Loading + Improved CSS Loading.
I have problem for the send email or receive the email example for contact us form i don’t know haw I do configuration that when i receive the email
Hi, if you’re using Simple Contact Form widget, you can configure the email address in WP Dashboard – Element Pack Pro – API Settings.
I WANT TO UPLOAD A helvetica rounded TYPEFACE but it does not update on my website, i add this in global font – customfont
Hi, first, make sure you upload all required formats, for maximum compatibility. You can use this tool to convert your font: https://transfonter.org/
If that doesn’t work, please set up temporary admin access for us and we’ll check: https://support.uicore.co/
