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Hello, I wanted to notify you that the social icons now appear as little squares since one of the recent WP updates. Are you planning on releasing an update soon? Thank you.
Can you please give me the site url through official support tab https://themeforest.net/item/cookie-multipurpose-creative-wordpress-theme/14258278/support ?
I figured it out, my apologies for taking up your time. It is the “Easy Social Feed” plugin that is conflicting with the theme. I’ll look for a different plugin to do what I need it to do. Thank you.
You can find more plugins here https://wordpress.org/plugins/search/social+feed/
Hope it helps.
Hey guys, your theme has not been updated in more then half a year
This is quite unusual for wordpress security, updates of the plugins and overall performance
I get php warnings when running php 7.4.
When will you update the theme ? Or is it mothballed ?
Hello, We regularly checking the theme on compatibility issues & security issues, if we came to know that there is an issues we’ll fix/update immediately. Theme is safe & compatible with WordPress 5.3. sooner you can expect the update from our side.
Hi, How I can disable the comments…? ALl my options are desable but I still recieve comments—>http://prntscr.com/q66d1g
Check on product level, it might enabled on individual posts.
Hi, is there a theme update on the way? WPBakery Page Builder 6.0.4 doesn’t work with Wordpress 5.3.
Can you tell me the issues you’re facing with theme through official support tab https://themeforest.net/item/cookie-multipurpose-creative-wordpress-theme/14258278/support
I use the cookie theme in my website since the beginning and its great but now we face a problem when trying to add a bbpress forum.
It seems the theme is not compatible.
Does anyone have a solution to this? (or a tutorial/post about)
Can you please give me your site url and issues you’re facing on the bbpress through official support tab. Also it seems your support period has been expired longtime ago so please renew the support license for continuous support.
I have a row with a photo and I want the row with less height. How can I configure it
This how it shows: http://prntscr.com/q2gzu7 :http://prntscr.com/q2h0pu
Definitely, i will help you. But you can you contact through official support tab https://themeforest.net/item/cookie-multipurpose-creative-wordpress-theme/14258278/support
I just used the MIlestone counter. But i dont know how to change the color of the icons and of the line—> http://prntscr.com/q1y5cg
It’s accent color, you can control it from “Cookie/Theme Options/Home settings”. Feel free to contact through official support tab for all your queries https://themeforest.net/item/cookie-multipurpose-creative-wordpress-theme/14258278/support
Hi there, is there an update on the way for support with WP Bakery V6.0.5?
Just open ticket through official support tab, I will give you the recent version of plugin.
Thanks for the quick reply. Will do!
I have a question about the WP Memory Limit.
In order for the website to perform better, the WP memory limit must be increased? For some sites I had to change the WP Memory Limit to 256M. Is this also necessary for the theme?
Thanks in advance!
Not mandatory. But recommended.
I would like a help from the author or users facing the same issue. After had done the download of “all contents” and demos to test them I noted that a lot of demos seem broken with a kind of css code inside brackets.
Is this an issue with new version of WP or I’m missing something?
Thanks in advance
Make sure that you’ve updated all required plugin along with theme update.
I would like to change the sizes set to apply responsive versions of mobile, tablet and computer. How can it be done? Thank you
Actually, This is not possible at this time. it needs changes on many of the theme files. You can change container size from theme options. But changing each element’s behaviour is hard.
I’ve got the menu all in one line, like this: http://preview.themeforest.net/item/cookie-multipurpose-creative-wordpress-theme/full_screen_preview/14258278?_ga=2.66081582.1215887560.1569404329-1779299257.1561033612
And the problem I have is that in portable version the menu is lowered to a second line below the logo on the left. How could I solve it? Thanks!
Can you please contact me through official support tab https://themeforest.net/item/cookie-multipurpose-creative-wordpress-theme/14258278/support also ensure that you’ve valid support license?
Test site is working OK on desktop, but issue on smartphone. It is not fully responsive as wide scroll bar is appearing allowing user to scroll to the right. Page should be fixed to size of screen.
How can I fix this?
Hope you got an answer through mail.
Is it possible to turn the phone number in the top bar into a “tel” link? the email worls with mailto, but I cannot get the phone number to work with tel
Actually, it should work without issue, can you tell me the trouble you’re facing?
Thank you for the reply, when I try and add the tel: link it gives me the error: “You must provide a valid URL for this option” -> https://imgur.com/R0AXi7B is there something wrong with the format I am using? this format works fine when I use it in the Service Box etc. But if there is a better format then please let me know
Oops. Can you please give me your site login details through official support tab?
I need to change in the url of mydomain.com/portfolio for mydomain.com/work
I want to change the word “portfolio”
Is it possible? Thanks
Hope you got a mail.
i got your mail and i can’t find the option in portfolio settings. Is there any way to create sub pages for each portfolio.?
Make sure that you’re using latest version of Cookie 2.4 and its required plugin Agni Framework to 1.3
btw: Please renew the support license for continuous support.
Hi, are there plans to update the WP Bakery plugin with Cookie 2.4? The version I have is 5.4.7 and the latest is 6.0.4!
Sooner you can expect the update along with recent version of WPBakery Page Builder.
Hope it helps
I have been update the theme to the new version and everything breaks. I have Agni Framework Version 1.2.2 and WPBakery Page Builder Versión 5.7. Also I have been update Wordpress to the new version.
Please let me know!
Can you please give me the complete screenshot of “Cookie/Welcome/System status”?
You can send through official support tab.
Hi, I have been using your theme for a long time now. Its been fantastic. I love the flexibility. I just updated the WPBakery Page Builder plugin and I cant use the image element. Is there a work around to that. If so, can you please advice?? thanks!
Hope you got a reply through mail.
Hi, since I update Wordpress to 5.2.1 the plugin WPBakery Page Builder doesn´t work . Can you give me a answer please, because i can not build my page.
Can you please contact us through the account where you made a purchase?
i’m a second developer of the website. I have the boucher but no the account. http://prntscr.com/o9y5o1
Make sure that you’ve theme & its plugins updated. https://themeforest.net/item/cookie-multipurpose-creative-wordpress-theme/14258278#item-description__change-log btw: Support period has been expired in your screenshot.
Hi, I just buy the new version of the theme. I just installed to my website and it give me an error:
My question are:
I need to disable the old theme before to add the new one?
The zip I need to upload is : Cookie. zip?
Yes, you can have only one theme with same name.
I have installed the latest version of the theme and everything has been deconfigured. I do not know what to do. I have restored the previous copy for the web to work.
If you’re using WPBakery Page Builder 6.0.3 try downgrading.
Let me know if that helps
what do you mean downgrading?¿
I updated this theme and I bought the new version of Backery Page Builder as you told,and every thing is break
I show you an example:
before updated the theme: http://prntscr.com/ocorz6
after I updated the theme: http://prntscr.com/ocota5—> everything breaks the parallax, the margins, the colors…. I asked to the suport of Backery Page Builder and they told me:
“The issue is because the older visual composer (now WPBakery Page Builder) was modified by the theme author by customizing the existing elements and adding the new one’s. Now when you updated it, the customization made by the theme author was lost which causes the issue. You can check it with the theme author if there is any way to preserve the customization done by him with the latest version, so that such an issue can be avoided at your end.”
Please can you help me? I don´t know what to do…
Just delete WPBakery Page Builder and install again from “Cookie/Install Plugins”. I will update you regarding page builder issue after consulting with their support.
Hi, I just did what you told me and it works some part but still not the same. Now the parallax it dosnt work properly and the margins still missing:
I can have support to be able to solve the problem definitively and that the website looks the same before and after the last version that I bought.
Thank you very much
Could you able to give me your site url through official support tab? Also screenshot of System status?
ok but soory i have these questions: ,
1) can you give me there is the official support tab? (In this page?)
2) what do you mean system status? status of what?
The social network links in the team member profile doesn’t works
Can you please contact me through official support tab https://themeforest.net/item/cookie-multipurpose-creative-wordpress-theme/14258278/support Also give me you site url ?
Hi, I don’t have the support anymore, but this is my web http://daocom.mx/somos-dao/
Hello, it seems a bug and will be fixed on next update.
I am having the same issue with my site as the comment below. Please advise!
Hi Guys, ever since the new update, the Agni Framework isn’t working on our site. We’ve updated to 2.4 theme and 1.3 Framework. My support has run out, but come on. I shouldn’t have to renew support to fix major issues like an update that causes everything to break.
If you’re using WPBakery Page Builder 6.0.3 please go back to earlier version (i recommend to use the version that comes with theme).
Let me know if that helps
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