Discussion on Core – A Minimal Portfolio WordPress Theme for Creatives, Studios, Artists & Agencies

Discussion on Core – A Minimal Portfolio WordPress Theme for Creatives, Studios, Artists & Agencies

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LOOPInteractive supports this item

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76 comments found.

julsps

julsps Purchased

Hello. The theme is not working.. Please respond!!! I submitted several tickets

Hello. Demo doesn’t work (error establishing database connection). Theme also doesn’t work after installing of a fresh WordPress. Plugin required are impossible to install also.

Hi demo is not working where can i see demo?

Hi the theme should be able to be previewed from the items page, thanks.

Hello! I bought a license for Core three years ago, and I’m updating my WordPress website for the first time since then. I tried to update my Assembly Website Builder plugin (as well as other Assembly plugins), but all updates failed, with an error that just says “unauthorized”. Can someone please help? Thanks!

Hi, could you please open a ticket on our support system at https://loopthemes.com/support-tickets/ and please attach a screenshot of the error message for us to have more context. Thank you

Can you please look into my ticket. I raised a ticket yesterday. I bought this team yesterday and it’s not working at all.

Hi, please note that the theme is compatible only up to WordPress 4.9.x as it says on the item description details. This is due to the fact that WordPress updated its core admin panel some time ago and our Page Builder stopped working for versions higher than .4.9. If your WordPress version is higher than that and you are not willing to downgrade (which is understandable), please request a refund. Regards.

That’s really sad, I really liked the theme a lot. I am sure this theme will be one of the best minimal theme out there provided you can re-create the theme compatible with the recent version of Wordpress.

Hi, something to bear in mind is that the theme can be made functional also by installing the “Classic Editor” plugin: https://wordpress.org/plugins/classic-editor/ this is an approach that many theme developers are using to keep their themes compatible with the latest WordPress version. Apologies for not coming back to you with this solution earlier. Regards.

Hi can you reply my support ticket?

Still no answer! I tried contacting you through email, support system, facebook, IG and no one is bothering to answer me!!!!

Hi! Apologies for the delay, we have had some technical issues with our ticketing system, please check your ticket, it has been updated. Thank you.

there is no update on the ticketing system.

Hi! I opened the tickey few days ago and I don’t have answer. My problem is similar the Patricia Martin, can you helpe me? Thanks :)

Hi, the Api Key inserted in the theme settings does not work! How can I solve the problem? Thanks

Hi apologies for the delay, what error are you getting?

hi LOOPInteractive, i still love the design of core and it could be perfect for a customers website, but i don’t need a wordpress theme. so, is there a small html-site-template, too? zjx in advance!

Hi, unfortunately, we don’t offer an html version of the template. Thanks.

He, in the mobile version there is a lot of distance between the photo, the title and in text both in the blog and in the single article! Is it possible to solve the thing?

Hey, that is part of the design, you can always add your own styles to decrease any spacing to your own taste, if you need some help with it please submit a ticket through our support system. Regards.

Hi there, I submitted two support tickets on the LOOP website two days ago, concerning the “The current page seems to be misconfigured, please click here to check the “Page States” under the “General” settings.” error, and the Portfolio Groups not working properly. When can I expect a response? Thanks.

Hello, apologies we have had a higher than normal requests in the last few days due to a WordPress update that affected a few of our themes. We are releasing the update and and waiting to be available, you will receive an email when it has been released so you can update it. Kind regards.

Hi, I am receiving this problem. The current page seems to be misconfigured, please click here to check the “Page States” under the “General” settings. May I know how to solve? Thanks in advance.

Hi, did you send a ticket to our support system? If not please do so, otherwise our support agents will be answering it soon. Thanks

Hi there, I sent a ticket eight days ago and I didn’t get any reply. I asked if you guys had seen it three days ago and still no response

It was about a problem with the background of the page on phone device

Hey we fixed your background color issue. Thanks

Hello, Do you have the option to add an option to have multiple logos that are randomly displayed to the page loads? I have this need, I have never found a theme suggesting it and your theme interests me strongly. Or explain to me how to do that? Thank you in advance, Quentin

Hello, do you mean having different logos on your header? or having logos displayed on a gallery? Thanks

Hello, juste have different logos on my header, at many loading of page ? Thanks

Sure you can have different headers for different pages if you wish. If that is what you want to achieve, pleae submit a support ticket to http://loopthemes.com/submit-ticket Thanks

Hi there, I sent you a ticket yesterday about a problem with the theme and the plugins. Thanks

Hi, the ticket was answered some days ago.

Hi, I recently purchased your theme, and I was trying to install it and start to use it after creating a child theme. It says the theme needs the following plugings: “Assembly Background Video”, “Assembly Gallery” and ” Assembly Website Builder”, but when I install them and activate them, this message appears on the site: “The current page seems to be misconfigured, please click here to check the “Page States” under the “General” settings.”. Once I click on it, tells me “Sorry, you are not allowed to access this page.”. Do you know what happens?

Hi, we answered your ticket some days ago. Thanks

I have posted a support ticket through your new system, was just wondering when the team would be able to respond to it.

Hi all our pending tickets were responded one day ago, thank you.

The theme is very nice, but the support is very slow! I’m waiting for a answer from June 29th.

Sorry, but I renewed the support last month, if you want I can attach the new code.

Yes sorry we have double checked it, and we have already answered your ticket, please remember that we also have had a period of vacations which might have caused some delays on your ticket. Apologies for any inconvenience.

ok thanks

Hi, I was wondering if there was a way to re-size the space allotted for the logo? We want to make our logo just a little bit larger and I can’t find in the settings anywhere, where to change the dimensions of the logo space. Any help would be greatly appreciated.

Hi, there is a Width and Height properties on the logo settings popup page in which you can amend the size of the logo. I hope that helps. Thank you.

Hi, can we make a OnePage using this template?

Hi, using the drag and drop page builder you can build a one page site as long as you spend the time customising it, you can easily mix and match any section on every page you see in the live preview. In order to make custom amendments to the basic templates you might require CSS knowledge that can be applied in the page builder itself. I hope this helps. Thank you.

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