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Hi. This template, which i bought, seems not be updated to actual version word press 4.5.3. Have many difficulties to work with the dashboard. When do you think you will update this theme?
Thank you for purchasing.
The latest version of theme support WordPress 4.5.3 already. So could you please make sure you update to the latest version of theme please.
Hi, my contact form recently stopped working. i have since fixed it. is there any way i can retrieve emails that were sent during the time it wasn’t working? thanks
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
I have purchased this Item but my support has expired.
I found that renewing support costs 34$ for 6 months, which almost like the price of the theme!
I only have a simple question – is it possible to add custom CSS to remove the header display in pages?
Could you provide URL of your site please.
It works, thank you!
You are welcome
Btw, Could you help us rate for the theme please?
Is there a way to add members to this theme, so they can each have there own galleries?
Currently It doesn’t support that. We will consider to add it into the future if there are many requests from customers.
Do you have a theme like this that has members, for my use i needed member to have there own galleries, this is for a non profit online art gallery, Not much use with out members. Thank you for you quick reply.
I read all the threads for the imageFlowXML.php, contacted my server and they said my file was fine… it had been working since the day I bought it, but it seems that the upgrade of wordpress has something to do with it, also it doesn’t work when I upgrade to the latest version of Core… any advise would be helpful here.
Could you provide URL of page which has issue please.
Hello, emilydawnportfolio.com Thank you!
We couldn’t visit your site. Could you please check if it’s down.
Yes, it’s live… the only thing not working are the images that are not loading.
Here is error on your site.
Basically flow gallery script file can’t load on your site. It’s returns forbidden error. Please contact your webhost. They should be able to see errorlog and correct the settings.
I tried but it requires to buy the support again, and as i said before my support has expired
Hi, I just need to know why the mobile site is not displaying images or videos? My site is www.liftedweddings.com and it works well enough on a desk top but most people look at the web through their phones. How can this be fixed?
I just tried updating my site, but it lost all of my color preferences and logo… how can I keep this from happening?
Please update using this method. Download from Themeforest > your account > downloads and replace all theme’s files and folders using FTP account with the new version.
All of your settings and contents remain the same.
I have tried to submit a ticket but it’s not accepting my Purchase Code even though I have 3 months of support left and that I’ve submitted many tickets before… I tried copy-pasting, typing it myself, and typing it without hyphens, how can I fix this?
Could you please post your question here. I am happy to help you.
I have 3 problems that I would like to solve:
2. I have not been able to make the sidebar from the pages work. I tried including “blog” and “contact” and nothing appears on the page. How can I fix this?
3. For some reason, I am unable to change the fonts in my them since I deactivated/activated it. It sends me here - https://fonts.google.com/ and to activate fonts it seems I have to do this: “To embed your selected fonts into a webpage, copy this code into the <head> of your HTML document. ” which I still don’t understand. how I can solve this?
It would also be great if I could solve how to submit private tickets with my purchase code as I purchased the extended support to do so
Really sorry, there is issue with purchased code validation recently. It should be working fine now. Could you please try to submit ticket again here please https://themegoods.ticksy.com/
I already bought the theme 2yrs ago and after updating to the newest versions of the theme and wordpress image flow stopped working >> Gallery is not loading!
I debugged it and found the following error:
TypeError: AJAX(...).responseXML.getElementsByTagName(...) is undefined
How can i fix this Problem?
Thank you for your answer!
I cannot post a ticket because it tells me that the purchase code is not qualified.
It’s a bit annoying because it worked well before the last update…..
The Link is http://www.rolandmarx.com/events/ – maybe you can have a look at it!
echo '<?xml version="1.0" encoding="utf-8" ?><bank>';
Thanks for your answer. I just did that, but unfortunately it did not solve the problem. I still get the same error.
Could you please provide WordPress and FTP account using form mail here please https://themeforest.net/user/ThemeGoods
Credentials sent! Thank you for your support!
Hi there, i cant change my gallery from floating to thumbnails. Also there are no share buttons in my lightbox. Can you please help me with it? Site is http://www.stefanrows.com/ thank you.
1. You can change it via Core admin > Blog Portfolio > Gallery styles.
2. Currently It doesn’t support that. We will consider to add it into the future if there are many requests from customers.
Hi thanks for the answer, for 1: It doesnt work. I changed it to thumbnails and it still has floating on. I can remove the mirror effect but i cant remove the layout to Thumbnails, 2 rows or whatever else then floating, see here: http://www.stefanrows.com/landscapes-sceneries/
Hi, unfortunately my support is expired already, i can’t see me renewing it for an error obviously in the theme itself.
Could you provide WordPress and FTP account via form mail here please https://themeforest.net/user/ThemeGoods
Hi, another question from me too. Is it possible to remove the bottom thumbnails on the homepage via css or so? I’d like to remove the whole bottom bar. stefanrows.com thanks!!
Your license is end of support, please kindly extend our support license or if you have any issue/question about support. Please contact Themeforest support here https://help.market.envato.com/hc/en-us for more informations
I have a issues with the theme. For some reason the Galleries f-mode is creating duplicate title tag with the original gallery. Please advise on how to disable the full screen feature and to stop the duplicate title.
Pages with duplicate title tags Pages
Short Question, i noticed that Imageflow Galery shows always the third image as selected (large) when galery loads. Can i change this somerwhere in the code?
Thank you for your “standard answer”, meanwhile i found it on my own and changed the code of the flow gallery to start allways with the middle image maximised.
Is there any explanation why i cant attach gallery images by creating a new gallery? i did it before some months ago and it works. Even i cant add images to gallerys i already create. I didn’t even get a “error’ message. Thanks.
i boght this fantastic theme yesterday and i had 3 questions: 1) how can i update core for 4.5.3 Wordpress? i update wordpress, but can / shall i update core theme?
2. i want a slider as startscreen like your example, but i want that each pic linked to a gallery (which is also in tne menü above) for exampel pic 1 “Portrait” klick on it => open galery portraits etc.) I linked the pics (set link in galery) , but it dosnt work and 3. is ot possible to add a facebook like button below the galerie or something? thank u verry much! i nee quick help for question 2 please!
1. Yes you can but please make sure you also have the latest version of theme.
2. Sorry, it needs a custom modification. This type of customization is a bit more complex and is not covered under normal theme support.
If you’re interested in hiring a developer for building out this custom features for you, we highly recommend to check out: Envato Studio
3. On single gallery page, there is like option already.
I recently updated to the latest version of Core, but my homepage gallery stopped working in Chrome. I tried submitting a support ticket, but it said my code expired (which is probably right, since I bought it four years ago). Do I need to go back to a previous version of the theme, or is there a fix for it?
My support is expired, which I guess makes sense since I’ve had this theme for four years. I’m sure you can understand how I’d rather not almost buy the theme again to pay for support when it’s been working fine for years though. If I need to just roll back the version, let me know.
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