8189 comments found.
I’m still waiting for a response for a ticket of 2 weeks ago. And it’s not a customization, it’s a bug of your component.. please, answer me
Support is slow and not very efficient. style flow not working !! bad theme
Hi,
Thank you for purchasing.
Could you please provide URL of page which has the issue please. Currently I can see kenbruns gallery on your homepage https://maxensv.com/
Please see attached screenshot here https://tinyurl.com/2lgkvyct
Also we replied your ticket. Could you please continue there. Thank you.
Btw, the average response time of your ticket is 9 hours which is below 24 hours within our support policy. We are working on that. Thank you for your patience.
I’m still waiting for a solution to the problem. super slow support!!
Please take a look at your ticket here https://tinyurl.com/2j4up3mr
An average response time of your ticket is 9 hours including weekend which is below our support policy of 24 hours on business days.
Also the delay comes from your side as you provided incorrect access informations multiple times.
We know we can improve the number and we will. But consider the current number, it’s very reasonable response time. Thank you for your patience.
Hi there, is this theme compatible with elementor..?
Hi,
Thank you for your interest.
Yes technically you can use the theme with Elementor.
Hi, Is this theme compatible with latest PHP 8.2? And how often would you update the theme? Thank you.
Hi,
Thank you for your interest.
We haven’t tested with PHP8.2 yet as there are many plugins which are still don’t support it but we will keep updating our themes to make sure it support the latest version of PHP and WordPress.
Does this theme need to be updated? The page/images are not displaying properly and it’s really tiny and aligning to the top of page …
Hi,
Thank you for purchasing.
Please extend your support then please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hello thank you for this template! I have two question: 1.how I can insert GA event tracking code and other codes (such as Facebook Pixels) to track succesfully sent contact forms 2. Is it possible to add other social links? I would like to add Patreon and Tik Tok.
Thank you!
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hello, I update wordpress today (5.9.2) and the home galery doesn’t work anymore. I try everyone and it keppes loading forever. Before the update was ok. Can you help me? Thanks a lot.
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hi, my support has expired, but I think the problem is with wordpress 5.9.2 version, will you verify in this case? I tried to submit a ticket but I can’t. Thanks
We are sure that our theme support WordPress v5.9.2
Could you please provide WordPress and FTP accounts using the contact form on this page https://themeforest.net/user/ThemeGoods
We will check it for you.
Hi, I really love this theme, specifically the homepage presentation, perfect for my portfolio. Is the theme still supported? it seems it hasn’t been updated in a while. Thank you
Hi,
Thank you for purchasing.
Yes we always support all our themes to make sure it support the latest version of WordPress.
the theme was updated over a year ago..any plans for updating or is this now the “end of life” for this theme?
Hi,
Thank you for your interest.
We will keep updating the theme to make sure it support the latest version of WordPress.
and being compatible with elementor, given that its a major page builder is also a good idea
for my clients site: i submitted the problem with the menu when the phone is horizontal, the menu is behind the gallery
on the demo the gallery movement is way to fast…is there a speed control?
Hello, How can I apply the sample as seen on the preview? I imported the ‘core_sample_contents.xml’ however for example the “2 Column” page looks empty just the title.
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hello No menus on all mobile device / Please fix it. www.thomasobrien.fr/photography
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
I am experiencing the following error – “Error thrown Call to undefined function split()” – can i get some help addressing it?
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hi. thank you for the reply. I tried but it would not let me submit a ticket.
really need help with this – can someone contact me so we can find a solution?
Hello?
Could you please make sure you update to the latest version of theme please. You should be able to download the update from Your Accounts > Downloads.
I am currently running the newest version.
Could you please provide URL of your site.
go to any of the non-galley pages to see the error
Thank you.
The errors come from 3rd party plugin you are using related name “colorbox”. Please try to disable all 3rd party plugins to see if it fixes the issue.
I’ve disabled it but still have the issue
Please extend your support so we can continue providing support for you. Thank you for your understanding.
1. The menu layout for mobile looks a bit, um, really bad. It looks like a mobile layout from 10 years ago.
2. The gallery flow has problems: - missing reflections like it looks on the sample - not centered like it looks on the sample
Hi,
Thank you for purchasing.
1. Thank you for your feedback. We will look for the improvement and will release the update soon.
2. You can enable it from Core admin > Blog Portfolio > Enable/disable image reflection (for image flow).
It is not centered properly. For example, if I have 5 images, the first image loads on the center, so everything on the left of it is empty. If I have 5 images, no.3 should be on the center.
Contact page: captcha does not work. The text does not show up.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hi,
there seem to be some compatibility issues with php 7.4 – mostly related to curly brace syntax depreciation as far as I can tell. Any plans / timeline for fixing those?
Thanks!
Hi,
Thank you for purchasing.
We will release the update for PHP 7.4+ soon. Thank you for your patience.
Gallery edit drag and drop doesn’t work with v6.2. I can’t order pictures
Hi,
Thank you for purchasing.
Could you please provide WordPress and FTP accounts here https://themeforest.net/user/ThemeGoods
I will check it for you.
There is a problem in video portfolio on mobile… Youtube videos can not fit in screen… http://ylmzyldrm.com/videography/
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Ok i did submit a ticket
Can you response my ticket please, you additional css does not work
Uploading and ordering images in gallery doesn’t function properly
Hi,
Thank you for purchasing.
Could you please make sure you update to the latest version of theme please. You should be able to download the update from Your Accounts > Downloads.
Hi, I deduce that the answer will be no or in the future, but can I somehow insert in the images of a gallery a link to an external page? For the number of requests I think it would be a great asset. Thanks.
Why I installed core_sample_content.xml homepage image without reflection, the distance between the image and the menu is very small, different from the demo photophoto.cc
The size of the mobile picture in homepage is smaller than the demo
Hi,
Thank you for purchasing.
You can enable it from Core admin > Blog Portfolio > Enable/disable image reflection (for image flow).
