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Please, How sand where do I get help with
Customization and installation services
Support for third party software and plug-ins
Really sorry, I can’t support on all 3rd party plugins issue.
When I bought Core minimalist photography theme, there was a button to press for $50 to help with migration, and a paragraph about buying help from the original developer of Core. I can’t find that button again. I understand that some of the help I need will cost, so can you direct me to the correct person, site, company where I can get help with Core?
Hi there, the “Drag & Drop” functionality is not working. Installation and theme up to date and no plugins have been added.
Could you send your Wordpress account and FTP detail please. I will have a look.
Hi where can i send you this info privately?
Send it using my profile form mail please http://themeforest.net/user/ThemeGoods
Just sent a reply on this, sorry for big delay following up.
On my site, the footer in the galleries is not going to the bottom of the page. It is above my images. Can you please help me with that. My site is www.juanoscarphoto.com, if you click on one of my portfolio pages you will see what I mean.
Please check. There are script conflicts between theme’s script and plugin’s script. Try to disable all plugins
Thanks.. This completely fixed my issue. Is there a way to enlarge the images when they are in the flow layout? I would like to have my images bigger.
It couldn’t be done using theme admin. However you can edit theme CSS file to change that
Did you know about Firebug a Firefox plugin?
The main CSS file is /css/screen.css
So I have hosting with go daddy and trying to power through wordpress but the error ‘404 not found’ happens constantly on every option I click through wordpress dashboard. I need to have this up and running ASAP. Not sure what to do.
I think it’s .htaccess issue with your server since it’s default Wordpress function. Please contact your webhost. They should be able to see errorlog.
is it posiible to have the pictures behind one another in the flow-slideshow?
Thank you for purchasing.
Currently It doesn’t support that. I will consider to add it into the future if there are many requests from customers.
Hi, I am facing an issue with a very simple tasks (at least I think it is an easy one) and it is killing me as I cannot find the proper solution.
What I want to establish is a single photo as a starting page in auto fit image size to screen mode
I tried it with a gallery in fullscreen mode and enabled the auto size switch (homepage and blog section) of core admin. However no matter what size I upload the picture it will never fit to the screen (even with invisible menu items). Even more it does not change a thing when enabling or disabling the auto size switch.
What is it I am doing, please? I already queried the comments but did not find solution or hint. Kindly advise, please.
Thanks in advance!
Sorry homepage content is fixed with image gallery.
Sorry, it needs a custom modification. This type of customization is a bit more complex and is not covered under normal theme support.
If you’re interested in hiring a developer for building out this custom page template for you, we highly recommend to check out: Elto
Before buying. . . Is there any way to link the thumbnails in the galleries to pages? As if I only put one emblematic picture (of a set) in the home gallery but when you click it, it takes you to a page with other pictures and info.?
Thank you for interesting.
Hello I recently just purchased this theme and am now trying to get things setup for it. I am having issues with adding images to a page for a gallery type look. It seems no matter what selection type I use 4,2,1 column or what not when you view the page they show up all funky. Anything I can do to fix this?
Here is a link to the page in question
Please move to the real domain name. The ~ character causes image issue.
That didn’t seem to work.. Now what?
I checked your page and images display now?
They displayed before as well that’s not my problem. The problem is they are displaying all funny like. Not in a 4 column way.
The left columns images come from your page content and you can remove that using edit page.
I don’t want to remove the images as they are part of the album. I want them to be in the column and in place like the rest of the images. So how can I go about doing this in the page edit?
But I will add it into the future if there are many requests from customers
So what you are telling me is that the template that I have purchased isn’t coded correctly? And to have it display correctly I need to hire someone in order to fix this? I’ve purchased many others templates from this site that work just fine. I guess I need to just go find another template to which is coded correctly and now go through Paypal and get a refund for this one since what I purchased does not work correctly. Thank you for wasting my time and have a great day
No it’s coded correctly and display just like homepage you saw before purchased. Basically theme display gallery info on the left column and its images on the right.
But what’s you want is to get rid of left column gallery info and make gallery fullwidth in 4 columns which is not support by default as you can see it doesn’t work like demo site you saw.
So that’s why I suggested to you if you want to change theme layout you have to edit theme code or hire freelancer to do it.
But I will add it into the future if there are many requests from customers.
You are talking about refund – well, you can try but I am afraid you would need to read the refund terms and conditions again.
The theme is perfectly working, and 11,000+ purchasers could confirm that.
I’m sorry, my client has purchased his theme, I deal with configurations, if the mail address of the purchaser serves to inform me I send everything via pvt, I wanted to ask if social media could insert google plus:-)
Please login with your purchased account.
I’m sorry I was hoping for an answer …. or maybe I sent the email or the code of the theme for license … she asked me to ask for the password to my account? In the end if you inserted an update for the icons social plus it was good for all of its customers … I do not understand his distrust since I have not asked for anything that could be used in an illegal way … enough to make an upgrade to upgrade. But ok I was wrong I being paid to make the purchase to the customer, do not worry thanks.
Do you have skype so that we can feel in private? I have a lot of problems with this template and I’m crazy for accumulating a delay publication of the website. Help me please
Describe your questions here in detail please.
Theme documentation’s located in your downloaded file from Themeforest
Please follow the theme’s instructions in /manual folder it will help you get through all theme features.
You are welcome
Btw, Could you help me rate for the theme please?
problem: the space between my images on my blogsite is far to big. On the adminpage they are as close as it gets but on the actual page there’s tom much space between them. I*ve really been trying to find a solution but i can’t. Please advice.
You can use SHIFT+Enter to add single line instead of paragraph.
Thank you for your answer. I’m afraid it didn’t help though, I’ve tried but there’s still that anoying and far to big space between the images.
As I said, there is no space between the images at all at the admin site but when posted the space is there. When looking at my mobile devices the images are at perfect distance from each other but on all my computors (Mac) the space is far to big. Strange indeed. Any other ideas?
Your theme is really beautiful and my customer instantly loved it.
Anyway, as a lot of other people here I got real problems with my child theme. I set up a lot of child themes for different customers and parent themes, but the core-theme doesn’t seem to support child themes properly. You wrote you are no expert on child themes, but any professional theme should support child themes (without the necessitiy to hire a developer!), as this is also the method featured by WordPress.
My actual problem is that in the child theme the video portfolio doesn’t work: I set up the video portfolio in the original theme: everything works fine. I changed to the child theme (that hasn’t got a lot of changes yet) and the video portfolio just loads and loads without ever showing the video.
I already solved several problems like the missing images for the social media bar by copying the images folder from the functions folder to my child theme. But honestly: I didn’t buy a theme in order to change the core functions of the theme.
Fact is that I definitely need a child theme, as I need to make somes changes, like e.g. to integrate a second menu-bar in the footer (which is no problem at all besides the fact that the theme doesn’t seem to support child themes… ;)).
I really would appreciate your help or even better: a working child theme.
thank you very much in advance!
Provide URL of page which has issue please.
Hello and thanks for your answer. For my customizations I now copied and renamed the theme, which doesn’t make sense either – as updates can’t be applied this way. So you now won’t find the child theme here, but a copy of your theme, where everything works as it should: http://www.elenaparris.com/wordpress/
How can I hide the images titles in some galleries and show them in others galleries?
I have tried to put “YES” in “Display image title in lightbox” and delete the titles I don’t want they appear on some pictures, but when I delete titles, they appear. And if I put “NO” in “Display image title in lightbox”, I have no titles anywhere.
Wainting for a reply I thank you.
Sorry image title is global setting so it will apply to all galleries.
Hi there, my add media button is no longer working. When I change my Wordpress theme, it works fine so I’m assuming the Core Theme has a glitch? Help!
Which version of theme you have please?
Hello, how can we intall the update without loss our page dessign…? thanks
If you didn’t edit theme code.
Download from Themeforest > your account > downloads and replace all theme’s files and folders using FTP account with the new version.
All of your settings and contents remain the same.
Hello, how can we intall the update without lose our page dessign and contents…? thanks
When i install version Core-v5-1-5 apear this:
Instalando el tema…
La carpeta ya existe. /homepages/43/d467233811/htdocs/wp-content/themes/core/
Fallo en la instalación del tema.
I recently purchased core theme and I hope you could help me. I have three questions:
1- In the mobile version it is possible to change size image gallery? For squares.
2- Is it possible to customize the Contact Sidebar? Where can I find the setting?
3- Where can I find the setting for password protected gallery. Can you tell me where the code is to adjust this.
Any help is more than welcome! Thanks
1, 2 Sorry, it needs a custom modification. This type of customization is a bit more complex and is not covered under normal theme support.
3. When you create a gallery page, look at page option box. There is an option to add gallery page password.
The program on many computers can I install it? clearly always working on my site?
Sorry describe your question in detail and properly please.
I can not at all to set up the blog page.
Creation page – Model Ok blog page
In theme – Customization: page article it is this page that I put …
I do not know at all what to do. I think it’s not much but …
When you create a page, select “Blog” as page template.
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