This author's response time can be up to 1 business day.
I’m having issues with video portfolio displaying on my website at www.violetavillacorta.com/videos. I had them in Flow, but it stopped displaying them on that page. I had to manually enter the shortcode for each video on the Video page and select default template for now to have them work. Couldn’t figure out the issue with my web tech. Anyone else having issues with portfolio displaying?
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
The theme says I can drag and drop to reorder my homepage gallery. Drag and drop does not work, and I can find no other way to reorder my gallery on the Core homepage. What do I do?
Could you please make sure you update to the latest version of theme v5.7
I am on version 5.7 and no plugins are enabled. Drag and drop does not work in galleries.
Could you please provide WordPress and FTP accounts here please https://themeforest.net/user/ThemeGoods
After installing the “smart slider” plugin, the slideshows are not displayed correctly or are not displayed at all.
The developer of the plug-in said to me: The problem there is, that your theme is using too strong css codes, which are modifying the maximum width and height of almost every element.
Is it possible to change that?
Could you please provide URL of page which has issue please. I will check it for you.
Thanks for your following along.
I changed my pages affected by this problem but I recreated an identical to show you the problem of posting :
Is this sufficient for your verification ?
I checked your provided page but I am not quite understand what issue you have please. I can see image & text there.
Sorry, I am not sure I understand you correctly, could you send me some screenshots with description please?
How can I send you the screenshot ?
Could you please upload it online and post URL of image here please.
So, I put the screenshot on a new web page :
Is it ok for you ?
Thank you for your info.
Could you please provide browser name and its version you are having issue please? Because I checked in the latest version of Google Chrome but it doesn’t have issue you mentioned.
Fantastic theme! Everything works beautifully.
I am having one minor issue however: the social media profiles. They simply will not show. I’ve tried both typing in the full URLs, and just providing the user names after the #. Am I stupidly missing a step?
Well, it seems it’s a web browser specific issue on my end, in regards to the social media profile icons not showing. They seem to show on every other browser, except for Google Chrome. (The latest version – 60.0.3112.101.) Not entirely sure if this is something that needs to be addressed, but! May as well make note.
That aside, thanks again for such a great theme.
Okay, I figured it out. It’s the Ad Block Plus extension. It’s blocking the icons, for whatever reason. (Feel free to ignore my previous confused comments.) XD
“Hi, i’m using the theme but i don’t visualize social icon and copyright on mobile. What is the issue?”
Please login with your purchased account so we can continue providing support for you.
theme was bay to old webmaster site is www.andreabenedetti.com
I have version 5.5 instal in teme
can you help me please?
Sorry we can only help your questions when you logged in with your purchased account. We can’t verify your purchase from this account.
excuse but theme was buy of the old webmaster I need update about the responsive version can you take me info please
We will test on the plugin if there are many requests from customers. Thank you for your patience.
Hi, I saw you also answered the same to another question regarding this plugin before! I am hopeless!
Doesn’t seem to work with the mailchimp plugin.
hi, i just found a huge bug. if using one image in multiple galleries it won’t keep the sort order. if i want to have that image to appear at first in one gallery and at last in another, it’s impossible to do so. that means the sort order of each gallery is not independent which is a huge downside of the theme. can you fix this please?
We got your ticket and we are working on this issue for you so could you please continue our conversation there please.
yes, but nothing happens – can you please tell me if you are working on the issue? resetting wordpress and disabling plugins won’t help, now it’s your turn to do something after putting this away for over one week.
It’s quite hard issue with default WordPress listable class. We are working on it.
any news on this, you are not talking with me in the support channel since 6 days – that’s pretty awkward!
I replied your ticket. Could you please check there.
In the gallery options it says gallery short code is [gallery] but when I put that into my page it’s just blank. I was hoping it would make thumbnails to each gallery. Is it supposed to do that?
Really sorry theme doesn’t have any gallery shortcode. You have to use gallery template option to create gallery page.
Hi, through a plugin, I’ve been able to edit the snippets of my site, but with your theme, I can not edit the snippet of the homepage. How could I solve it ??
Could you please provide more detail about “snippet” you want to edit please? I am not quite sure what it is?
Hello! Nice theme! I would like to buy it but I have a question: can i add a caption to an image in a ColorBox lightbox?
Thank you for interesting. Really sorry it doesn’t support that option.
Uhmm. I have requested a refund for a mistaken purchase, it has been 7 days with no answer at all. Why is that?
I can`t add any photos to the new gallery. It is really big problem
If you still have the issue. Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
No random option? Crazy
I just purchased your template. Is there a demo file I can use? So that it installs your demo site.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can install theme an demo content for you
No random option in a photo gallery theme??? Who is the programmer? Donald Trump?
Waste my money…
Hello! My father bought a website a few years ago (2013?) that is using Core as a theme (website https://www.tomasohlund.se). The web designers stopped answering shortly there after. I’ve tried to help him through some hurdles over the years but after I updated wordpress to 4.9.4 the website recieves a 500 error. I’ve since tried to downgrade but it has not helped.
[client 126.96.36.199:51021] PHP Warning: readdir() expects parameter 1 to be resource, boolean given in /home/tomasohlund/public_html/wp-content/themes/core/lib/admin.lib.php on line 37
I was wondering if there is some way we could get the theme updated?
I love this theme! I’ve updated my site from http: to https: recently and lost the google fonts. The fix is to find “http://fonts.googleapis.com” and replace with ”//fonts.googleapis.com” There’s three files that need to be changed. Maybe the next version will have this update. Many Thanks, John V.
We will include this fix in the next theme update. Thank you for your patience.
Just a quick question before purchasing. Could you tell me, can custom social media icons be added to the top right homepage, besides the ones provided? Thank you so much!
Thank you for interesting.
It would required editing theme code to add that part.
Hi, how to remove CORE Photography LOGO, and post something else!
You can upload your logo image via Theme Setting > General > Logo.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
View license details
Get it now and save up to $13.50
Power Elite Author
Deliver better projects faster. Web, design & video assets
Unlimited downloads, from $16.50/month
Create Beautiful Logos, Designs & Mockups in Seconds
Design like a professional without Photoshop
Designers matched perfectly to
you on Envato Studio
2000 artists ready to undertake your work