Excellent customer support and helped me out troubleshooting issues with my hosting not letting Core Photo theme work as it should.
1,327 Reviews
by olleh 1 year ago
Customer Support did a great job when I reported my problems. Immediate attention and a quick job! Thanks!
Author response
Thank you very much. We are glad you enjoy using our theme :) If you have any further suggestions for features requests. Please let us know.
error on first install and activate :
"There has been a critical error on this website."
Learn more about troubleshooting WordPress.
Author response
We are sorry if theme didn't bring you expectation you want.
We checked our support tickets, email and you haven't contact us for the issue you have in anyway so we don't know what is cause your issue and we are sure if you contact us we can help you solve that.
One thing you could check if to make sure you update to the latest version of theme which we tested on the latest version of WordPress and it supports.
Perhaps the rating is about your support expiration and you are worry that you can't submit a ticket to us? If so, no worry. You can always post your questions here https://themeforest.net/item/core-minimalist-photography-portfolio/240185/comments
Or contact us directly using this page https://themeforest.net/user/themegoods
There is a contact form on the right sidebar.
Looking forward to hear from you and hopefully we can improve rating you gave to us.
Very helpful and prompt customer support, which makes all the difference when working with this stylish theme.
Author response
Thank you very much. We are glad you enjoy using our theme :) If you have any further suggestions for features requests. Please let us know.
Very disapointed, allways asking for money
Author response
We are sorry if theme didn't bring you expectation you want.
We checked our support tickets, email and you haven't contact us for the issue you have in anyway so we don't know what is cause your issue and we are sure if you contact us we can help you solve that.
Perhaps the rating is about your support expiration and you are worry that you can't submit a ticket to us? If so, no worry. You can always post your questions here https://themeforest.net/item/core-minimalist-photography-portfolio/240185/comments
Or contact us directly using this page https://themeforest.net/user/themegoods
There is a contact form on the right sidebar.
Looking forward to hear from you and hopefully we can improve rating you gave to us.
Immediate response and quick solution.
Author response
Thank you very much. We are glad you enjoy using our theme :) If you have any further suggestions for features requests. Please let us know.
There are really interesting features available. This theme is really great and the support is good. There are a few bugs but the author is able to help in fixing the issues.
Overall really good product.
I love the Core theme, which I bought a long time ago for my website, and I'm still using it. It's clear, simple and classy. And most of all, I had a problem with the Fullscreen Gallery, and Peter was REALLY helpful and quick to solve the problem. I HIGHLY recommand this theme for professional photographers.
Author response
Thank you very much. We are glad you enjoy using our theme :) If you have any further suggestions for features requests. Please let us know.
Main menu system of mobile version is horrible...
I use this templates to many years and his perfects for me
Author response
Thank you very much. We are glad you enjoy using our theme :) If you have any further suggestions for features requests. Please let us know.
Support is slow and not very efficient. They desactivate security plugin to try but don't put them again online without any notice.
Author response
We are sorry if theme didn't bring you expectation you want.
The reason we deactivated all plugins because we want to prove you that the issue isn't relate to theme. As you can see. We activated default "Twenty Twenty" theme from WordPress and without any plugin enabled. See screenshot here https://prnt.sc/up18k2
Even default WordPress Gutenberg editor couldn't be saved. See screenshot here https://prnt.sc/up18d0
The same as Elementor editor. See screenshot here https://prnt.sc/up18qu
This is your WordPress installation issue, some of core WordPress file might be broken or missing so any basic functionalities of WordPress couldn't work properly. This is not theme related issue.
As we explained to you. We would recommend you to re install WordPress to see if it fixes the issue. Thank you for your understanding.
Easy to use. Good job!
Author response
Thank you very much. We are glad you enjoy using our theme :) If you have any further suggestions for features requests. Please let us know.
Very nice design ! I'm happy with it.
If you nee somme help, the designer will give you a response rapidly
Thank's a lot
Author response
Thank you very much. We are glad you enjoy using our theme :) If you have any further suggestions for features requests. Please let us know.
Looks like the old iTunes, very nice
Author response
Thank you very much. We are glad you enjoy using our theme :) If you have any further suggestions for features requests. Please let us know.
Unfortunatley no support anymore. In the support forum I wait 3 weeks now but didn't got an answer.
Shame on you!!!
Author response
We are sorry if theme didn't bring you expectation you want.
I checked your site here https://mariooerter.com/?gallery=password-test and I can see password protected gallery works there.
If you are not happy with our theme. We are happy to give you a refund if you could open it here https://themeforest.net/refund_requests/new
I love it!
Author response
Thank you very much. We are glad you enjoy using our theme :) If you have any further suggestions for features requests. Please let us know.
Great support, and great theme!
Author response
Thank you very much. We are glad you enjoy using our theme :) If you have any further suggestions for features requests. Please let us know.
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