Support and Documentation
The theme comes with an extensive help file with videos to help you understand how it works. If you encounter any problems or have questions once you purchased the theme feel free to drop us a notice at http://www.kriesi.at/support
We have 4500 registered members that often help out faster than we can. Nevertheless you will always recieve a response from me or my support team. More than 25000 Posts show that we do care that your site works fine
A short notice: The reasons I have chosen to use my own forum are quite simple:
- Themeforest support threads are not searchable. Since most questions are asked over and over again a searchable forum will greatly enhance your experience since the answer to your question might already be there.
- Second Reason: people can’t respond to each other at themeforest to help each other out, which often happens on the support forums.