23 comments found.
Hi Team,
I have installed the theme on the website and imported full demo and the theme is not getting displayed. It is just blank, no change at all.
Need urgent support . I have raised a ticket themerex support as well. Need urgent support.
Hello,
Thank you for contacting us!
Any difficulties with the demo data import are usually connected with the server configurations. They should meet the theme requirements. Could you please provide your website details in the support ticket at https://support.themerex.net/ticket/73590 ? Our Tech Support team will assist you with the issue.
Regards.
I have already raised a ticket, Ticket #73590 Your tech team has not replied. Also please specify what all website detail is required.
Take our apologies for any inconvenience caused. Our Support working hours are Monday – Friday: 10.00 – 19.00 CET. There was a delay in ticket reply as it was submitted at the weekend. Could you please give us a temp access to your site, so we could take a look? Our support will handle this as soon as possible.
Regards.
Dear Christine,
I have replied with the details of temporary access.
Request your urgent support. The launch of the site is tomorrow. Need urgent support.
Thanks in advance
Dear Team,
I havent received reply on the ticket yet and neither received any solution for the issue raised.
We have a strong deadline involved and this is creating a lot of problem to us. Need your urgent support in getting this solved.
Requesting to expedite the fix
Hello Mohammed,
Thanks for your time.
Theme was outdated. We have updated it and plugins and now all work in a proper way.
Please check our latest reply to your ticket: https://support.themerex.net/ticket/73590 Thank you.My website went blank out of a sudden. I’ve been troubleshooting all day today to find the cause with no success. Everything is up-to-date, theme version is 1.1.5.1
I need your help ASAP, I know support expired, I never needed it since I created the site in 2019. This must be something to do with the theme directly. I troubleshoot all the plugins one by one. The only one does something to show the site is ThemeREX Addons but a lot of stuff are missing and incorrect.
I really need your help please.
Hello,
Thank you for getting in touch with us!
You may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will check if the issue can be solved without support renewal.
Regards.
Hello, I created my website… which I really liked. I never touched it and all of a sudden the page is blank. I contacted the host and they said its the theme and it needs to be updated most likely. I have version 1.1.4. and I see there is a new version. Where can I update my theme?
Hello,
Thank you for contacting us!
You can update the theme using ThemeRex Updater – http://corredo.axiomthemes.com/doc/#installation_theme_update
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Hi. can you tell me how to change the color of buttons? even if I changed the color code in ‘theme option’ panel, it still remains default #f56331color.
Hello,
Thank you for getting in touch with us!
Let our Tech support team have a closer look at your website settings. Could you please submit a support ticket and provide your website details at https://themerex.net/support/ ?
Thank you!
Hi – is it possible to use this theme to create a virtual event, where users submit their own time and distance?
If yes, could users also submit multiple times for the same event if it was a long (1 month) challenge covering a longer distance, like 100 miles?
thanks
Hello,
Thank you for contacting us!
To have this feature implemented additional plugin is required. In case some extra stylesheets are needed for its full compliance with the theme, our Customization studio can create them for you. To get started, please submit a request to “Get a free quote” category at https://themerex.net/support/
Regards.
Hello!
When will be Wordpress 5.6 and PHP 7.4 compatible?
Regards
Hello,
Thank you for contacting us!
The theme is compatible with WordPress 5.6 and PHP 7.4. To avoid any issues, bundled plugins should be updated to the latest version using Themerex Updater plugin included in the package. Please review the detailed instructions: http://corredo.axiomthemes.com/doc/#installation_theme_update
Also, please make sure that the following option is disabled in the Theme Panel – https://prnt.sc/vz19v2
In case you come across any difficulties, our Tech support will be happy to help at https://themerex.net/support/
Regards.
Thanks for the quick reply!
Regards.
how can i re add socials icons back to my header.. I deleted some but now want to add 1.
“You can manage the links under Theme panel > ThemeREX addons > Socials.”
Hello,
Thank you for contacting us!
Please click the icon to clone and edit socials under Theme panel > ThemeREX addons > Socials – https://prnt.sc/v730te
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ – and get qualified assistance.
Regards.
hello, I want it to be purchased today, the topic does not work properly Installation continues and has no end. I tried the same effect 10 times even on plain wordpress. on two servers I lost only thank you, please let me know how to transfer template. I already installed another one!
Hello,
Thank you for choosing our theme!
Please provide your website details in the support ticket at https://themerex.net/support/ Our Tech Support team will assist you with the issue. Thank you!
Regards.
Please tell me how to install demo data I downloaded this from Envato Elements
Hello,
Thank you for choosing our theme!
You can find demo data install option under Theme panel > Theme dashboard – Demo data.
Please check this link for detailed instructions – http://corredo.axiomthemes.com/doc/#installation_demo_content
Regards.
Hello,
Just bought and installed your theme – it has very nice design. After installation of your demo content I encountered one error.
In the header of the main page there is and error displayed which says: Warning: Illegal string offset ‘icons’ in /wp-content/plugins/trx_addons/includes/plugin.socials.php on line 259
Can you please help me to solve this issue? Thank you in advance for your assistance.
Hello,
Thank you for choosing our theme!
Please upload plugin.socials.php file to /wp-content/plugins/trx_addons/includes/ folder and overwrite the existing file.
Here is the link to download the file – https://we.tl/t-PcdbPvLTHp
Regards.
hi,
Thank a lot – now socials work just fine.
I just encountered similar thing with New Feed from the blog on the main page, it says “Warning: count(): Parameter must be an array or an object that implements Countable in /wp-content/plugins/trx_addons/components/shortcodes/blogger/tpl.default.php on line 61” – maybe it is the same problem.
Rest works fine. Thank you in advance for your assistance on this issue.
BTW.: I am using PHP interpreter in latest version (7.4).
You are welcome!
We haven’t been able to reproduce the same error. Could you please submit a ticket at https://themerex.net/support/ – our Tech support will take a closer look and provide you with further assistance. Thank you!
Regards.
Seems like a great theme that suits our needs! Is the results page based on a plugin or it’s just a table? We want to have the results imported through a csv file. Thanks!
Hello,
Social media icons are not visible, it shows only boxed background. Inspect element shows that color is set to white so they should be visible
Hello,
Thank you for choosing our theme!
Please provide your website details in the support ticket at https://themerex.net/support/ Our Tech Support team will assist you with the issue. Thank you!
Regards.
Where do I edit the the graphic that sits above the home page slider its called “shape_white.png” from demo content I want to remove it from the slider area? Thanks
Hello,
Thank you for choosing our theme!
You can find it in the Slider Revolution > Global layers – http://prntscr.com/q899co
In case you get any difficulties with locating the image, please submit a ticket at https://themerex.net/support/ and our support team will provide you with further assistance.
Regards.
Hi, is it possible to connect the gallery page with the Instagram feed to automatically share the social contents in the web site? Thank you!
Hi,
Thank you for your interest in our theme!
Absolutely! Our theme is bundled with Instagram feed plugin, you can insert it to any page to display the feed.
You can see the example of the feed at the bottom of this page http://corredo.axiomthemes.com/our-features/
Regards.
Quick question, how to set the default breadcrumb background (same for every page)?
Theme documentation mentions it briefly but after close examination we could not set it at all.
Could you give us helping hand with this section?
Thanks
Hello,
Thank you for choosing our theme!
By default, header background is set in Layouts > Main header – http://prntscr.com/p752ve
In case you have any difficulties, please submit a ticket at https://axiom.ticksy.com/ – our Tech support will be glad to provide you with further assistance.
Regards.
Hi there. I bought your theme yesterday. I ran into some installation issues, I submitted a ticket. Thanks.
Hello,
Thank you for choosing our theme!
Your ticket has been answered, please check it.
Regards.
Thank you. Everything is working now!
Great! You are welcome 
Hi, The logo won’t work, it keeps defaulting back to your logo when I try to put in my own
Hi,
Thank you for choosing our theme!
By default, logo is set in header layout, please navigate to Layouts and edit header layout you are using. Here is example – http://prntscr.com/ninjmj
In case you can’t replace a logo, please submit a ticket at https://axiom.ticksy.com/ with your website login details and our support team will check it for you.
Regards.
Great, thanks. I actually figured it out. 1 final question – where do I change the social links in the header?
You are welcome!)
You can manage the links under Theme panel > ThemeREX addons > Socials.
That is perfect, thank you for the quick response!
You are always welcome!
Please don’t forget to rate our theme/service in your ThemeForest account > Downloads. Your feedback is very important to us. Thank you in advance!
Have a great one
It’s possible to change a font theme? Thanks!
Compatible with Woocommerce?
Hello,
Thank you for your interest in our theme!
Typography (fonts) can be easily managed via Theme options. By default, WooCommerce plugin is not included in the theme. There should be no issues installing it, however you may need to create additional stylesheet for shop/product pages.
Regards.
Very nice design. Congratulations!
Thank you very much!
Congratulations! Nice Work, Good Luck With Sale 
Thanks a lot!
