122 comments found.
How can I disable the search icon and search feature???
Hi there, is this theme compatible with WordPress 6.3 yet? WooCommerce requires 6.3 in order to work so currently I am unable to accept payments on my website until this update happens. If you could please let me know as soon as possible that would be great.
Hi there,
The theme will be updated as soon as possible and if you have any issues with the theme please could you please send us a mail to our help center providing your purchase code in it and our team will check this on your end.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello. I just updated the wordpress, then the theme and now NOT able to edit the homepage of the website. Why is that? Please help.
Hello,
We couldn’t reproduce this on our end. When updating theme and bundled plugins we recommend following instructions from this article – How To Update A WordPress Theme And Plugins. After you update the theme all of the bundled plugins with available updates should be listed in Appearance > Install Plugins.
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, yes, I updated those plugins too, but the homepage is still not possible to update with WPBakery. I updated WPBakery also. It was perfectly working before.
Hi there,
Could you please send us a mail to our help center providing your purchase code in it and our team will check this on your end.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, the homepage edit issue continues, so I just sent you an email.
Hi there,
Thank you, our team will check this.
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello,
The problem was about a plugin. Your support team reminded me.
I don’t know why I didn’t think of that. Sometimes the mind freezes on simple things, and you end up forgetting. The problem is now solved.
Thank you.
Hi there,
We are glad to hear that!
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
how can ı add shopping chart and my profile icon on the header for only responsive ?
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, Can you please update the theme to make it compatible with the latest version of WooCommerce?
Thanks a lot.
Hi there,
Please note that our developers are constantly working on updates for all our themes. At the moment we don’t have any ETA when a new update will come out but you will for sure be notified once a theme update is out.
You can update the WooCommerce, and please for any further assistance, we would appreciate if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello everything is fine? My license with you has expired but I hope you can help me with this doubt.
Whenever the page loads, this gray background appears before the image loads, how can I remove this background from loading?
View: https://ibb.co/zrcmB1f
Hello,
This is the default preloader for title background image which will be shown while the background image is loading from the server.
You can disable Title Area in “Elated Title” settings (please see screenshot) and recreate regular section with background image and text.
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Good evening, thank you for your feedback.
I can do it the way you suggested. But, on the internal pages of the products, I can’t do this for all products.
Is there another way to remove this preloader? Via CSS for example? Because all we want is for him not to carry it along.
Hi,
You can try using custom css below:
.eltdf-preload-background {
display: none !important;
}
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Greetings, Is your theme compatible with WPML plugin for translation?
Hi there,
Thanks for writing in! All our themes are compatible with WPML plugin and you can read more about it .
We hope this helped!
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I’m very disappointed. I sincerely thought that acquiring this theme would satisfy my needs. A real scam. They don’t help me like I thought they could. I’m going to spread this so others don’t make the same mistake.
Hello,
We are sorry to hear that you feel this way.
We do believe that the theme is well documented, and we do understand that it might be confusing sometimes but you can find our themes documentation here as well as many great articles, and video tutorials that might help you on the way developing your website.
We’ve checked and we see that your ticket has been updated with response and that our support agent provided you with instructions. In case you need further assistance please continue the conversation with our support team at Help Center, explain in more detail what you find troublesome and they will gladly help you. Thank you.
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thanks for your answer. I need to apologize. I was worried because the days I have to finish this site are very few and I really ran into difficulties. You are probably asking support for help.
Hi,
You should know that you can always turn to our support team and you are more than welcome to submit a request at our Help Center and our support team will be happy to help.
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, i bought at the past this theme and i m about to buy one more. I m having an issue with the elated woocommerce cart when i was checking. is it something that got fixed maybe with an update or something? thats the error The “eltdf_woocommerce_dropdown_cart” block was affected by errors and may not function properly. Check the developer tools for more details.
Hi there,
Could you please send us a mail to our help center providing your purchase code in it and our team will check this on your end.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
i just saw that i have the same issue with the widgets. i installed the classic widgets and it works fine for now…
Hi there,
Glad to hear this is resolved. We are aware of certain issues which surfaced after the WordPress 5.8/ 5.9 update rolled out, and we are doing our best to release the fix for this issue as soon as possible. This might cause an issue with the widgets so please try using the following plugin until we release a new theme update: https://wordpress.org/plugins/classic-widgets/
This will for sure be updated within the next theme update.
Thank you for your patience.
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
With the theme updated to 1.5 on WordPress 5.9.2, I get a technical error that get_cart function caused an error when I visit Appearance > Widgets. That function is not prevented from running when logged in as admin.
Hello,
Thank you for reaching us!
Please try using this plugin as a temporary solution if you run into issues with widgets on the latest WordPress version.
WP 5.8 introduced block based widgets feature, so we do recommend using this plugin which reverts widgets back to classic as a temporary solution until we add compatibility with block based widgets.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
it is taking forever to get my verification email… so I will ask here. When doing the demo install, the slider didnt come with it. I tried re-importing the demo and still no slider. How can I get the slider that was in the demo?
Hello,
Thank you for reaching us!
If you imported demo content and the sliders are missing, please note that they need to be imported separately. See one-click import → Bonus tips.
You can also contact our support through this email, just include your purchase code and email you’ve used to register at our Help Center, and our support agents will verify your email and gladly help you.
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I have several problems … 1. By adding additional pages to the menu, it moves below the logo. Why? And how to correct it? I can’t find where I can change the font size. 2. I can’t put any text in the Shop page. I put an entire paragraph through WPBakery, but for some reason it’s invisible. 3. The label of the products for sale, how are they adjusted? 4. How to change the Image for title area in search page?
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
this theme of coffee looks so amazing and beautiful i just love this and also want to use for my blog or share this on my site.https://topbestnespresso.com/best-nespresso-capsules-2/
Hi there,
Thank you! We are glad that you like our theme.
If you have any questions regarding theme feel free to ask
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, I purchased your theme and downloaded the demo but WP Bakery seems like not possible to use without activation and when I am on their website, directing me to buy a license. Isn’t his licensing included the theme?
Somehow pages not possible to edit with WPBakery. I inactivated all the plugins then activated etc. nothing worked. There must be some problem. I just want WPBakery to work, so I can edit the pages.
On the third try to inactivate and activate the plugins, I found out that WPBakery plugin is not working when Corretto CORE plugin is activated. I think I need this plugin to edit homepage too. So what we are going to do in this case?
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
OK I did. Thanks.
Hi there,
You’re welcome! Please note that the usual response time on our Help Center is around 24 hours, so please be patient. Thank you for understanding.
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Does it support RTL ?
Hello,
Thanks for taking an interest!
Unfortunately, RTL is not supported. Anyhow all shortcodes without dynamic shortcodes should be working well on RTL.
For more info, take a look at this article.
Do let us know if you have any additional questions.
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hallo, i want to use Gtranslate to this theme, how i can put Flag Icon in header menu?
Hi there,
Thank you for reaching us!
You can achieve this by adding widget to the “Header Widget Menu Area” shown in screenshot.
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I have gotten the following errors in the template that I have with you
Detalles del error
Se ha producido un error del tipo E_ERROR en la línea 72 del archivo /home1/limacoff/public_html/signature.pe/wp-content/themes/corretto/framework/lib/eltdf.framework.php. Mensaje de error: Uncaught Error: Class ‘ElatedPiel’ not found in /home1/limacoff/public_html/signature.pe/wp-content/themes/corretto/framework/lib/eltdf.framework.php:72 Stack trace: #0 /home1/limacoff/public_html/signature.pe/wp-content/themes/corretto/framework/lib/eltdf.framework.php(57): CorrettoElatedSkinManager->setSkin() #1 /home1/limacoff/public_html/signature.pe/wp-content/themes/corretto/framework/lib/eltdf.framework.php(695): CorrettoElatedSkinManager->__construct() #2 /home1/limacoff/public_html/signature.pe/wp-includes/class-wp-hook.php(303): corretto_elated_init_framework_variable(’’) #3 /home1/limacoff/public_html/signature.pe/wp-includes/class-wp-hook.php(327): WP_Hook->apply_filters(NULL, Array) #4 /home1/limacoff/public_html/signature.pe/wp-includes/plugin.php(470): WP_Hook->do_action(Array) #5 /home1/limacoff/public_html/signature.pe/wp-content/themes/corretto/framework/admin/options/eltdf-options-setup.php(5): do_action(‘corretto_elated…’) #6 /home1/limacoff/public_html/signature.pe/wp-includes/class-wp-
Hi there,
Please check if you are running the latest theme version (see change log).
In case you need to update theme and bundled plugins please follow instructions from this article – How To Update A WordPress Theme And Plugins. After you update theme all of the bundled plugins with available update should be listed in Appearance > Install Plugins.
If you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you.
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello there, Our web pages are displayed on computers with different resolutions. The images displayed are different. It seems that they cannot adapt to different resolutions. Where should I set this? And I want to attach picture, but I don’t know how to do it…
Hello,
Thank you for reaching us!
Please submit a ticket on our Help Center and include your website URL. One of our support agents will assist you.
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I am not sure which one is purchase code….
Hi again,
To find purchase code, take a look at this article.
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi,
how can i activate the WP Bakery & Slider Revolution Licence?
Hi there,
Thanks for writing in! Please note that WPBakery and Slider revolution do come bundled within the theme and you do not need to activate any license for it as bundled plugins do get updated when the theme is.
You can read more about it here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I am struggling to install this theme, keep getting these errors.
d CorrettoElatedWelcomePage::__sleep() must have public visibility in /var/home/topcoffeelimited/public_html/wp-content/themes/corretto/framework/lib/eltdf.welcome.page.php on line 37
Warning: The magic method CorrettoElatedWelcomePage::__wakeup() must have public visibility in /var/home/topcoffeelimited/public_html/wp-content/themes/corretto/framework/lib/eltdf.welcome.page.php on line 43
Warning: The magic method CorrettoElated\Modules\Header\Lib\HeaderFactory::__wakeup() must have public visibility in /var/home/topcoffeelimited/public_html/wp-content/themes/corretto/framework/modules/header/lib/header-factory.php on line 38
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
