48 comments found.
Hello,
We purchased your theme a while back and my client was only using a size variant. We would like to start showing color variants – is it possible to set the colors to display as a dropdown menu instead of swatches? We don’t have images for every color, so it would be a lot easier for us to just show a drop-down list of colors? I looked around to see if I could find a setting and I didn’t have any luck finding anything?
Thank you! - Ryan
Hello, Thanks for purchasing our theme.
We understand. We can add some custom code for this change.
Please contact us via contact[at]etssoft.net then we will support you there.
Best regards
Great – thank you!
Hello, the variant colors are not displaying in the Colors section below the product description. Here is a link where we are seeing this issue: https://lebeautyco.com/collections/l-e-beauty/products/le-beauty-mineral-powder-pressed-eyeshadow
Hi, Thanks for contacting us.
We are sorry for the issue. Please send us an invitation to access the site and contact us via contact[at]etssoft.net then we will continue supporting you via email
Best regards
Good morning, buy this theme for Shopify and I could not upload it to my store, could you please indicate what steps I must follow to be able to add this theme to my store in shopify? When I try to add it, it keeps thinking and in the end it doesn’t install. I look forward, thank you.
Hi, First of all, thank you for purchasing our theme. I’m really sorry to hear that you had an unpleasant experience with our product. I will try my best to help you address this problem.
Could you please send me the website URL and admin login to my email contact[at]etssoft.net?
I will continue support you via the email.
Best regards
Hi guys I hope you are doing well I have 2 issues with the theme,
1. The theme is no displaying the color name but it does display anything else like Plug Type. I uninstalled reinstalled and I havent being able to resolve it. 2. Everytime I import something from Oberlo and I type the description it looks solid black and with a different font making the page to look uneven
I apreciate any help you guys can give me I love the theme very professional and making any store super branded.
Hi, First of all, thank you for purchasing our product. I’m really sorry to hear that you had an unpleasant experience with our product. I will try my best to help you address this problem.
Could you please send me some screenshots of the issues to my email contact[at]etssoft.net?
I will continue support you via the email.
Best regards
Hello, are there any instructions on how to integrate MailChimp for the newsletter registration? I didn’t see any in the documentation, but I wasn’t sure if this has been added at some point? Any information or instruction you have on how to replace the newsletter registration form with one from MailChimp would be greatly appreciated! Thank you!!
Hi, Thanks for purchasing our theme.
To synchronize the newsletter registration to MailChimp, please install ShopSync (it is free).
With this apps, you can synchronize all the data of your site to MailChimp.
Please take a while to research it here: https://mailchimp.com/help/connect-shopify/
Should you need any further help, please ping me.
Best regards
Hello,i want upload this theme,but there show more wrong code,pelase tell me how upload
Hi, First of all, thank you for purchasing our product. I’m really sorry to hear that you had an unpleasant experience with our product. I will try my best to help you address this problem.
Please send me your website login to my email contact[at]etssoft.net
I will support via this email.
Best regards.
Hello, I’ve just bought this theme. Unfortunately, I don’t see html files – I need them because I want to use this theme in my custom e-commerce system not in shopify. Do you have and can send me html files? If not, is there any option to return this theme?
Hi, Thanks for purchasing our theme. I understand your problem.
Please send me an email to contact[at]etssoft.net then I will support you via this email.
Regards
This theme is the most confusing theme ever. It’s missing a lot of do-it-yourself functions. under theme settings, there are no check/un-check options for a lot of the tabs, like If I want to remove something . No options to duplicate a box/section. I was hoping this theme was user friendly as it looks but it’s not.
I had to hire a web designer and because of our time differences, I have to wait for him to do the most simplest things that I should be able to do myself. It’s as if most of the functions is coded.
Hi, First of all, thank you for purchasing our product. I’m really sorry to hear that you had an unpleasant experience with our product.
Please send me some screenshots via my email contact[at]etssoft.net then I will check my theme and get back to you soon.
Regards.
Hello. Email sent.
Hello. What’s with this 1 reply per day? I really need to know how to create 1 product box. Can’t even do individual product box on this theme. My hired help is saying it’s not possible. This is taking longer than it should.
Hi, That is a default of our theme. I have just replied your email. Please check your email again.
Regards
Good day, please I could not install this theme. please is there a direction on how to do it specifically on a WordPress add a new theme?
Hi, Thanks for purchasing our theme.
Please send me an email to contact[at]etssoft.net, I will support you via my email.
Regards.
Hi, I just bought your theme, from email address svabic@gmail.com. Your filters in theme don’t work on mobile devices that are very important for me. Also, I can’t make filter multi chack. Please refund my money because I’m not able to use this theme.
Thank you Zlatko
Hi, First of all, thank you for purchasing our product. I’m really sorry to hear that you had an unpleasant experience with our product. I will try my best to help you address this problem.
Regarding your case, maybe there are some special custom codes on your site which are not compatible with our product.
If it possible could you allow me to directly check and solve the problem on your website?
Please send me admin login of the site to my email contact[at]etssoft.net, I will check and find out if there is any trouble occurred due to our product and make sure it will work smoothly on the mobile
I am waiting for your email.
Regards.
I removed the instagram details from the footer because it was no longer working… but now I would like to add it back in and get it working again… how do I do this?
Hi, Please send me your website login via contact[at]etssoft.net. I will support you via email as the past support.
Regards.
a
Does this theme support variants for products? That seems to be causing the problem for my products not loading.
Hi, Thanks for purchasing our theme.
Yes, this support variants for products follow the default of Shopify.
Could you send me some screenshots of the issue on your site?
If you are okay, please send it to contact[at]etssoft.net. I will check and support you via my email.
Regards.
Hi,
I have just purchased the template from you. However, I can not see any html on it. I need all the page with html, css, javascript.
Could you please let me know what should i do?
Best Regards, Frankie
Hi, Thanks for purchasing our theme.
Could you send me some screenshot to explain your issue?
If you are okay, please send them to my email contact[at]etssoft.net. I will support you via this email.
Regards.
How do I get rid of the “New” and “Sale” tags that show up in the image of the product?
Hi, Could you send me a screenshot to explain your question?
Regards.
Where should I send the screenshot to?
I sent the email here: etssoft.team[at]gmail.com
I guess this isn’t being supported anymore… please cancel my order.
Hello
I’m so sorry for the late response
We were enjoying Lunar new year – the longest holiday of the year in my country (I’m in Vietnam)
We have just come back to work this morning
Regarding the problem that you got, could you please send back office login of your site to my email via ybctheme[at]gmail.com, so I can check and solve the problems directly on your site, to make sure the theme works well as how it should?
I’m waiting for your response
My warmest regards
Just sent.
Did you get the login information?
Forget fixing this… i will buy an app to do what i need it to do.
Is this product still being supported?
Images are not showing in the variant of my product page. How do I get support?
Hello, I’m sorry for the late response. I had a Lunar new year holiday.
I have just come back to work. Please send me your website login to my email etssoft.team[at]gmail.com then I will support you via my email.
Regards.
Hi, may i know if your cosmetics store theme able to work with MolPay’s payment gateway?
https://github.com/MOLPay/WordPress_WooCommerce_WP-eCommerce_ClassiPressGood morning,
Thanks for your interest in our theme.
After installing our theme, you just select MolPay in the payment provider (http://prntscr.com/md2056) and configure this payment gateway to use it (http://prntscr.com/md1zwm)
If you get any problem while installing the theme, I’ll support you after a sale, don’t worry
Just purchase and enjoy the Cosmetics Store – Shopify Theme
Hello, I very impress of this theme. It is beautifully design! I’m about to make a purchase. Just a just question though. I will be using this theme to host 6000+ pics of different sizes. Is this them be able to correctly resize all the pics to just one size ? The current theme I’m using can do it. I hope this can be done on the theme. Let me know thank you
Hello Phapmai, Thanks for your interest in our module.
I understand your question but I’m so sorry to say, our theme will not resize all the pics to just one size. The size will be left as it is.
Regards.