There is barely any customer support. I have stated I have a problem with the theme multiple times and it takes them over 3 days to get back to me. I am currently waiting 8 days plus for a response. I am losing sales because of this theme. All I want is for the thing to be update properly! This has been on-going for weeks with NO support!
Our team brings apologies for the inconveniences you've faced.
It turned out that the support services were expired for your license key when you've contacted our team, and that's why you couldn't receive the answer immediately.
Our team member has reached out to you in order to check how we can solve the case without creating a ticket in the ticket system.
We're always ready to assist our customers, but, please, note, that the support service wasn't available because your license was expired so it was impossible to solve the case via the help desk.
Thank you so much for your 5-star review and for such good words! Our team is really inspired with your positive attitude. We have a strong commitment to proceed developing Cosmetro and our other themes to provide you with high quality products! Our team is currently working on enhancing the theme to meet all clients' requirements!
Once again, thank you for your feedback!
Best regards, Zemez team
We’re very grateful for your 5-star review! Our team is happy to get such feedback and we keep on working on our theme to deliver additional functionality plus to existing ones. We hope Cosmetro theme will be useful for you in all your projects!
Le thème est très beau, configurable facilement et fonctionne parfaitement. Temps de chargement des pages très correcte. Merci et bravo pour ce thème ! J'attends maintenant avec impatience la mise à jour des fichiers avec la dernière version de wocommerce
Thank you so much for your 5-star review! Entire Zemez team, that worked on Cosmetro theme, is grateful for your kind words. Your feedback inspires us to move on and create new products and enhancing the ones we already produced. We’ll continue working on Cosmetro to perform the best way.
Felix was very fast and efficient. The theme also is very easy to use and the final result is great!
Zemez team is really grateful for your 5-star review! You inspire us to create new products meeting people needs and requirements. We are happy that you're satisfied with our support.
With best wishes, Zemez team
Beauty design but to heavy, i have setup blank site and just running demo but loading over 20s.
Waste of money for this theme.
We are sorry that our theme didn't meet your expectations! Please feel free to submit a ticket at https://zemez.ticksy.com/submit/#100006072 in case if you need any assistance!
Best regards, Zemez team
Dont buy this theme for now until the author willing to fix the codes. It takes 10 seconds to load on Dediserve VPS running easyengine with 2G ram and 2vCPU, and guess what, WP-Total cache with memcached turned on.
it's sad to hear that you didn't like our theme. We constantly work on it and fix detected bugs. We hope, we could be helpful: please submit ticket at https://zemez.ticksy.com/submit/#100006072 in case if you need any assistance.
Excellent template, work team very attentive to all requirements and help for cases in detail where there are problems, I thank them for their help and very fast in their response to tickets, I recommend them a lot.
Thank you so much for your 5-star review! It's glad to hear that you enjoyed our theme and found it fast and useful! Our team does its best to meet users needs, so people could easily create their sites with Cosmetro help.
Theme files too big respect to other Themes tried. Jetmenu fails autoinstallation. Bug with megamenu dropdown. Theme design is so good.
Thank you for review! We're sorry that our team didn't meet your expectations! As for JetMenu, it is very easy to customize, and we have video tutorials on our YouTube channel, they could be useful. Also, in case if you need any assiatnce, please always feel free to submit a ticket at https://zemez.ticksy.com/submit/#100006072 and describe your issue. Our Technical support will gladly help you1
So far, one of the most niche relevant WordPress theme for Fashion websites. I bought a few themes but I must say this one has the best feature availability that are typically needed & this is what makes Cosmetro on top of my list.
Thanks to the developer!
Many thanks for your 5-star review! Your feedback inspire us to work harder and creating new products, which would be useful and beneficial for you in your work!
Our developers made great efforts to build this theme, and they continue working!