The support is greate, specially LearnPress support.
241 Reviews
This is quite an elaborate fraud. This theme makes it mandatory for you to buy Premium WP Bakery, without which you can edit the website. You are totally dependent on WP Bakery it doesn't work till you shell up $59. Disappointed
Author response
Hi,
I'm so sorry to hear that but you can use included premium plugins such as WPBakery Page Builder, and Revolution Slider for free when you purchase and download our themes from ThemeForest. Please don’t worry if you see warning messages about the plugin license activation or update required. You will always get the latest version of WPBakery Page Builder, and Revolution Slider when we update the themes. Hope you can help us change the rating at the moment, thank you in advance.
Thanks & Regards,
ThimPress - Customer Service
I've been using ThimPress and LearnPress for nearly 5 years and the support I received from Louisa today was professionally amazing.
Louisa added some CSS to resolve three issues I was having and within 45-60 minutes, Louisa resolved all issues.
Louisa is a great asset to the ThimPress family and should always be for decades to come. Thanks again Louisa!
Frank B.
thedronecoach.io
The customer support is done with Ticketing system. The answer SLA is around 24h and they are very useful. There template is stable. I still haven't started using the courses system, but ii have woocommerce and events. All works well together. I'm satisficed from the support given and the solutions they've provided. Highly recommend this template.
It just works
poor in customize, and support team is not good
Author response
Hi,
According to your topic history on the forum. We never get contact from you before so please let me know your issues now. We'll help you solve all issues. Just create a new topic on our forum: https://thimpress.com/forums/forum/course-builder-lms Hope to hear from you soon!
Thanks & Regards,
ThimPress - Customer Service
I recently had an issue with the LMS theme and contacted the support team for assistance. The customer support representative Julia promptly addressed my concerns and provided a satisfactory solution.
I appreciate the service Julia and the support team provided, and I am happy with the theme's performance after the fix. This shows a commitment to quality and a willingness to improve the product and service in the future.
Overall, I am pleased with the support I received from the team and the quality of the LMS theme. I would recommend it to anyone looking for a reliable and efficient theme for their website.
Great theme, really congratulations to the creators!
I am very satisfied with everything specially the customer support.
Developing wise, everything is well put together if you know your way around WP. but if you had any problem, their customer support will support you all the way and that is why I am very satisfied with ThimPress.
The theme looks good, but I sometimes mess things up and are very happy with the support staff helping me out in a timely manner. BUY THE SUPPORT OPTION ! :-)
I have had the same problem for two months. the client buys a course and it is not assigned to the buyer and I have to do the whole procedure manually. I am paying for technical support, they told me that it was solved and after 2 months the problem still continues.
https://prnt.sc/wD8uA8gC_QNw
Author response
Hi,
We are so sorry to hear that but please be sure your theme is using the Woocommerce add-ons for LearnPress version 4.0.8. In this version, we were allowed the run background to fix your issue. If have another issue, don't hesitate to create your topic for us, and we will help you resolve all issues.
Thanks & Regards,
ThimPress - Customer Service
My previous review has been deleted. I don't give reasons again because I see that we only have to give good reviews. Keep your money, don't waste it on this template.
Author response
Hi,
Your previous ratings have been deleted because it is against the rating policy of ThemeForest. At this time, we still have not gotten any contact from you, please give us a chance to assist you before giving the ratings, we will help you resolve all issues. Just create a new topic on our forum: https://thimpress.com/forums/forum/course-builder-lms Hope to hear from you soon.
Thanks & Regards,
ThimPress - Customer Service
by Chamyd 1 year ago
I am really, happy with the customer support.
It takes a little time but, I am sure they have
a lot of clients to help. They are very professional.
Thank you very much!
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