Discussion on Cozy - Interior Design Theme

Discussion on Cozy - Interior Design Theme

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136 comments found.

I am using latest PHP version. I found this theme will have some bugs for example if I opened the post page or portfolio for example due to it’s not supported “get_magic_quotes_gpc” in PHP later than 5.6. Those pages can’t be opened. Could you please help because I love this theme a lot? thanks.

Hi there,

Since the author’s dashboard is meant for general inquiries and pre-sale questions we would appreciate it if you could submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article.



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Hi, I have a pre sale question, is it possible to have icons associated with each project category so that on this page https://cozy.qodeinteractive.com/standard-2-columns-grid/ it show´s the project name and the icon of the category (instead on the category name)?

Hi there,

Such an option, unfortunately, does not exist within the theme.

Do let us know if you have any additional questions.



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Hello

I liked your template and am interested in buying it, and I will make my site in both Arabic and English, so before buying this template I want to make sure that the (RTL) feature is supported.  I didn't see it in this template, will you add it soon?
Or if I add it myself, will it affect the appearance of the template and cause problems with it?
As for the version of WordPress, are you going to update a new template to work with the latest version of WordPress?
Please reply as soon as possible, thanks .

Hi there,

Thank you for taking interest in our theme!

You can read more about the RTL in this article .

We are constantly working on updating all our themes, and you can install this theme with the latest version of WordPress, and you’ll find more info in this link.

Please let us know if you have further questions :)



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hi , i want to send my request i have many question i try to sign in in your website i dont get verification email so how i will get my support ?

Hello there,

Thank you for reaching us!

Please check junk/spam mailbox just to make sure verification email isn’t in one of these folders. If you still can’t find verification email please send us your email you’ve used for registering at our help center and we will verify it manually.



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Hi,

I am trying to update the theme but it didn’t worked. So, I removed the old COZY theme and uploaded Cozy and Cozy Child theme via FTP. Now when I am trying to activate the theme, I am getting following error.

“There has been a critical error on this website. Please check your site admin email inbox for instructions.”

Please let me know if your theme is compatible with latest Wordpress and Woocommerce version.

Hello there,

Thank you for reaching us!

The theme is compatible with latest WordPress and WooCommerce version, however we do recommend that you check this article here.

Please contact us through this email, include your purchase code and url of your site in the email, and our support agents will check this and assist you.



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Hi there! I’m trying to update the theme but I’m facing a fatal error: Call to undefined function cozy_edge_get_separator_html() in /wp-content/themes/cozy/includes/sidebar/sidebar.php I’ve already seen other comments with same issue and I followed the steps in the guide but the nothing change(updating with envato plugin or via ftp) I still get the error. How can I solve? Thanks in advance!

Hi,

Thank you for reaching us!

Please make sure that if you have any cache plugin that it stays deactivated while the theme and bundled plugins are being updated.

You may also find this article helpful – How To Update A WordPress Theme And Plugins.

Let us know if you are still getting this error and send us your website url if you need further assistance.



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Hi there,

Thanks foe writing in!

Please check if you have updated the latest version of the theme and its plugins. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.

Thanks.



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Hello,

We’ve been using your theme for a while, and had few issues.

We tried updating to the newer version earlier today, but got the following fatal error: Call to undefined function cozy_edge_get_separator_html() in /wp-content/themes/cozy/includes/sidebar/sidebar.php. Do you have any idea what might be the issue?

Hi there,

Thanks for using our theme! This is most likely due to that you have updated the theme but missed to update the Core plugin. So please follow our guidance on how to update the theme and its plugins.

If you still need assistance with this we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.



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Hi there, I like this theme very much and considering purchase but I’m concerned by the updates due to last update (Nov 19) : will you publish further updates or will you stop on this theme ? Thanks in advance best regards

Hi there, Thanks for writing in! Please note that due to safety measures related to COVID-19 the updating of our themes is a bit delayed but please note that we are working really hard on this and that we are constantly working on updating all our themes, however, we can say that the theme is compatible with the latest version of WordPress as well as it is compatible with the latest WooCommerce as well. You will get this message though but it will not affect the performance of the theme as well as it will be added in the theme’s changelog once the update is out. At the moment our team is working really hard on updating all our themes so it will for sure be out soon. We appreciate your patience and understanding.



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Sure no problem, I was just wondering, take care

Hi there,

No problem, we are here to help! :)

Do let us know if you have any additional questions.

Have a nice day!



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Greetings gentlemen of the Cozy theme – Interior Design Theme.

I am writing to you about this fabulous item that I bought more than a year ago, and today that I wanted to update or add items to the portfolio, it will not let me upload the thumbnail photo or the featured photo. Moreover, it does not allow to display the configuration options.

I use version 5.5.1 wordpress, WPBakery Page Builder Versión 5.5.2

Is this the problem, how can you help fix this or guide me.

Thanks in advance.

Luis

Hi there,

Thanks for writing in! If you need an immediate update of any of the plugins, please send us a mail to helpcenter@qodeinteractive.com providing your purchase code in it and one of our support agents will provide you with latest versions.

Thanks.



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Thank you, I have already written to you, and I am waiting. Good day

Hi there,

Thanks, you will for sure get an answer as soon as possible.



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Greetings gentlemen of the Cozy theme – Interior Design Theme.

I am writing to you about this fabulous item that I bought more than a year ago, and today that I wanted to update or add items to the portfolio, it will not let me upload the thumbnail photo or the featured photo. Moreover, it does not allow to display the configuration options.

I use version 5.5.1 wordpress, WPBakery Page Builder Versión 5.5.2

Is this the problem, how can you help fix this or guide me.

Thanks in advance.

Luis

Hi there,

Thanks for writing in! If you need an immediate update of any of the plugins, please send us a mail to helpcenter@qodeinteractive.com providing your purchase code in it and one of our support agents will provide you with latest versions.

Thanks.



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Hi guys… For some daft reason, the theme is not pulling the any fav-awesome icons anymore… Also, is an update for wp-bakery coming soon with the theme update?

HI there,

Could you please provide us with your website URL so we can check. Thanks.



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Hello, a while ago I bought this fabulous theme.

I consult them.

Is there a way to display related items / products in the portfolio?

Raise products on the website with portfolio not with woocomerce.

Or any puglins or wiget that suggest me and allow this?

Thanks in advance.

Luis

Hi there,

If you wish to show products on a portfolio single page then you could create a custom portfolio layout and add a WooCommerce product shortcode to that page. If we somehow misunderstood you please let us know as well as you can always submit a request at our help center and our support team will be happy to help.

Thanks.



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Hello, It’s a urgent issue for me and i hope you can help to resolve the issue as soon as possible.

Unfortunately portfolio gallery’s filtering links doesn’t work. I can see the link correctly but when i click on it, it doesn’t filter the items.

The second thing is not as urgent as other issue but wpbakery has released a new version and you need to update it via theme for customers. thanks.

Hi again,

Please provide your request ID here so we can check the status.



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req no : 27377

Hi again,

Agent has been informed, your request will be answered as soon as possible.



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Hello. I have just bought your theme. I am trying to import demo content, but after clicking “import” and “ok” on notification “Are you sure, you want to import Demo Data now?” nothing happens. A have activated all plugins.

Hi there,

Thank you for purchasing our theme!

Check out our article about demo import here: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002250358-How-To-Import-Demo-Content-Using-The-One-Click-Demo-Import-Feature-Bridge-Versions-18-And-Older- If you have any further questions, please submit a ticket on our support forum https://helpcenter.qodeinteractive.com and one of our support agents will assist you.



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Thank you very much

You’re welcome!



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Hello. we have a problem with property lightbox. On the page for single product by clicking on product image it doesn’t appear like pop-up/lightbox. Every single image opens in new URL and ‘display’ in product/settings in woocommerce doesn’t appear, so we can’t change property for image size and check lightbox.

Hello,

Thank you for reaching us!

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.



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Hi, great theme! Just one issue, after update of the theme and woocommerce, the single item product page doesn’t load correctly and shows javascript errors :(

Hi,

Yes, we’re aware of escaping urls issue and we’ve been fixing this in every theme update for all themes. Sadly Cozy is still in queue, so it will be fixed in the next theme update. Thank you for the heads-up!



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Great, good to know you are aware of it! keep up the good work! I sent an e-mail to support for another quick issue!

Thanks again.

Hi,

We’ll get back to you as quickly as possible, all the best.



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Hi guys…. How do i get rid of the side area?...

Hello,

Thank you for reaching us!

Go to Appearance > Widgets > Right From Main Menu.

If you have any further questions, please submit a ticket on our support forum https://edge.ticksy.com/ and one of our support agents will assist you.



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Thank you :)

You’re welcome, all the best.



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Presale Question: The “element” you use here: https://prnt.sc/oomz2h looks on mobiles like this: https://prnt.sc/oomzlh. Is it possible to show at least the title or excerp at the grey box? Thank you.

Hello,

Thank you for taking interest in our theme!

Yes, with the help of some custom CSS from our support team, we should be able to help you display both title and excerpt, if you like. But we’d have to shrink the font size a lot, in order for both elements to fit.

If there’s anything else, please let us know.



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Hi There, I recently updated Wordpress to 5.2.2 and since then the WPBakery page builder is not working, could you please tell me what could be the reason. Also if you can help me with some documentation on how to update the theme?

DK

Hello,

You’ll need to update our theme and WPbakery to latest version. Here is part from our documentation about theme update https://cozy.edge-themes.com/documentation/#getting_started_updating_cozy After that, update our Core plugin to version 1.1 and then update Wpbakery page builder to version 6.0.2 You’ll see message about plugins update in your dashboard, just follow instructions from here.



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There’s been no update on WPBakery since August last year. Is this something that can be addressed as soon as possible?

Hello,

We’re currently in a process of updating all our themes. Our team is working hard to get all the themes up to date with the current versions of plugins and extensions. You can expect that Cozy theme will be updated in the next few days, and then we will include the latest version of WPBakery plugin.

Best Regards, Edge

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