39 comments found.
Hello! This theme have popups?
Hi,
Thank you for your interest in our product – CozyStay.
Yes, the theme support popups.
Best regards,
The Loft.Ocean Team
Hello,
Presales question (City Aparthotel demo): In “Room Details – Top Image” can I disable the right column with the booking? I would like to use only one column with the room details.
https://i.postimg.cc/wvJdVVWz/Screenshot.jpgThank you.
Hi,
Thank you for your interest in our product – CozyStay.
Do you mean that you don’t need the booking form and you’d like to show the room details in one column? If so, yes, the theme provides an template for this.
Thank you very much.
Best regards,
The Loft.Ocean Team
presales question: 1. Does it support room booking for single / double / dorm hall 2. Rates with per night/per day 3. Taxes with GST, Inr currency 4.Manula booking from admin for customers 5. support for woocommerce payments 6. Discount coupons support? 7. Customer Booking form wiht extra fields? 8. Option to pay advance while booking by customer say 20%? 9. does it support Pdf invoice send to customers 10. sms / email notifications support? if everything is supported i m ready to buy this plugin i need a long support from you team has a wonderful frontend demo, but i dont see any admin demo to really go for this product, pls reply
Hi,
Thank you for your interest in our product – CozyStay.
1. You can define room types.
2. Yes.
3. Yes. The theme supports WooCommerce’s tax features.
4. No.
5. Yes.
6. Yes. The theme supports WooCommerce coupon functionality (only for all rooms).
7. No.
8. No.
9. No.
10. The theme only supports WooCommerce’s email notification feature.
Thank you very much.
Best regards,
The Loft.Ocean Team
Hi, i want a theme for my multi location hotel booking purpose. Is it possible to make that possible with this theme. I liked the theme very much, any way we can make this into multi location hotels booking. Like by using categories or anything like that
Hi,
Thank you for your interest in our product – CozyStay.
Sorry, the theme doesn’t have the feature you mentioned.
Best regards,
The Loft.Ocean Team
Hi! Are the pre built website fully editable (color/pictures/titles) with elementor free? I have bought a few themes and when you active the pre designed page you’ll need elementor pro…
Hi,
Thank you for your interest in our product – CozyStay.
Yes, you can get the full features from CozyStay with Elementor free. And all demo pages are built with Elementor free.
Best regards,
The Loft.Ocean Team
Thanks!
Prepurchase question:hi, is it possible to use your booking search form on main Page or the Header with my own online booking? Can i link the commands via Ajax or something else?
So the guests use your booking search form and i link the commands to our online booking plugin and the guest see the results on a new page?
Hi,
Thank you for your interest in our product – CozyStay.
Sorry, the theme doesn’t have the features you mentioned.
Best regards,
The Loft.Ocean Team
Prepurchase question: I really like https://cozystay.loftocean.com/apartment/ but is all black background .. client wants a white bg .. there is a possibility to revert bg color quickly without interact with bkg color and especially with all content ( txt etc) ?
Hi,
Thank you for your interest in our product – CozyStay.
Yes, you can just change the color scheme globally.
If you have any question after purchasing, please open a support ticket at Loft.Ocean Help Center and one of the technical support specialists will assist you.
Thank you very much.
Best regards,
The Loft.Ocean Team
Hello. Is the theme fully editable with elementor?
Hi,
Thank you for your interest in our product – CozyStay.
Yes, CozyStay is fully editable with Elementor.
Best regards,
The Loft.Ocean Team
Can you show me some pages that were made with this theme?
Sure, please check our demo sites for details.
Thank you very much.
Best regards,
The Loft.Ocean Team
Welcome. I’ve been through the demos for a while. I’m interested in looking at a website that was made with this template but is not in the demos.
Sorry, we are not allowed to share customer information ( including website URLs ) without their permission. Thank you very much for your understanding.
Best regards,
The Loft.Ocean Team
Hello
Récemment, j’ai acheté ce thème et je le trouve super… Seul bémol mon entête composé du logo et du menu ne s’affiche pas sur la version tablette et mobile
Hi,
Thank you for contacting us.
Since this comment section is for pre-sale questions only, please open a support ticket at Loft.Ocean Help Center and one of the technical support specialists will assist you.
By the way, since our support service is only available in English, please fill it out in English when submitting your support ticket. Thank you very much.
Best regards,
The Loft.Ocean Team
How to change search page title background image
https://cozystay.loftocean.com/island-resort/?s=asHi,
Thank you for contacting us.
You can find the option via WordPress Customizer > Page Title > Default Background Image.
Since this comment section is for pre-sale questions only, if you have any further questions, please open a support ticket at Loft.Ocean Help Center and one of the technical support specialists will assist you 
Thank you very much.
Best regards,
The Loft.Ocean Team
hi, can I set weekly prices only? I dont want daily so I was wondering if possible…
Hi,
Thank you for your interest in our product – CozyStay.
Do you mean you’d like to set a different price for each day of the week? Like $100 on Monday, $200 on Tuesday…?
If so, sorry, the theme doesn’t have this feature.
Thank you very much.
Best regards,
The Loft.Ocean Team
no, for example, I just want to set weekly prices instead of daily, for example, $285 per week
Sorry, the theme doesn’t have this feature.
Thank you very much.
Best regards,
The Loft.Ocean Team
Is there the possibility to see a calendar with the reservations received in the backend? If this functionality is not present, is it possible to use a woocommerce extension without it conflicting with your booking system?
Hi,
Thank you for purchasing our product.
The theme itself doesn’t have the feature you mentioned. Since we haven’t tested any third-party plugin with related features, we are not sure if there is any plugin for that purpose or if there is any conflicts between the plugins and CozyStay. However, if the third-party plugin follows WordPress Code Standards, normally there will be no problem.
Since this comment section is for pre-sale questions only, if you have any further questions, please open a support ticket at Loft.Ocean Help Center and one of the technical support specialists will assist you.
Thank you very much.
Best regards,
The Loft.Ocean Team
theme have user dashboard and account page? i mean how user manage thair booking and review?
Hi,
Thank you for your interest in our product – CozyStay.
CozyStay uses the third-party plugin WooCommerce to manage order and payment related features. However, the theme doesn’t have the review/rating feature currently.
Thank you very much.
Best regards, The Loft.Ocean Team
Hello, I am facing a problem, which is the inability to translate these words or reach the specified place for them, which is “check in – checkout – rooms – guests”, and “adults – children” in “guests” , and I cannot access them in WordPress, and when I used the documentation, I could not access them either, please help sir
https://icecreamapps.com/v/eqfatytHi,
Thank you for contacting us.
Since this comment section is for pre-sale questions only, please open a support ticket at Loft.Ocean Help Center and one of the technical support specialists will assist you.
Thank you very much.
Best regards,
The Loft.Ocean Team
Hello sir, I made a ticket, but still no one has responded to me
Hi,
Thanks for your reply.
The support team is open Monday to Friday from 10am to 6pm (UTC+10). Please refer to this screenshot: https://d.pr/i/eQar4l .
Since it is the weekend, your support ticket will be processed during the support team’s working hours after the weekend. Thank you very much for your understanding and patience.
Best regards,
The Loft.Ocean Team
Hello! We are looking to buy you theme for our new hotel website. Couple questions regarding functionality.
1) We already have online booking module for the hotel and we want to use with Cozystay theme. Our online booking module is not WP plugin – it is external system. We will embed their widgets to the theme. Are there any restrictions or things we must consider when doing such changes in the theme?
2) Our hotel has 23 rooms that are categorized. Can we make room categories in the Cozystay? Any ideas how to better do this.
Thanks in advance!
Hi,
Thank you for your interest in our theme – CozyStay.
1) Generally speaking, as long as the external system you use provides widgets that can be embedded into other websites (such as your WordPress website), you can simply remove the theme’s built-in booking form from the single room page and add the external booking system’s widget (button or booking form) to the single room page.
2) Yes, you can use CozyStay’s “Room Type” feature to categorize rooms.
Best regards,
The Loft.Ocean Team
Great! Thank you!
Are we able to select these sliders from theme admin in any demo we chose for our website?
Hi,
Thank you for your reply.
Yes, this is a general setting for each single room, not for a specific demo.
Thank you very much.
Best regards,
The Loft.Ocean Team
Presale Questions,
1. Do you allow manual booking, due to got both online and offline booking? 2. Do you allow allotment? Example I can set 20 rooms for offline booking, set another 30 rooms for 3rd party agent booking? 3. Also can set discount code, but only usable for certain date and certain room? 4. Since I have manual and 3rd party agent booking, can I set discount code specifically for them or selected group?
If some of the above not possible, you got solution on plugin or suggestion for it?
Kindly advise. Thanks
Hi,
Thank you for your interest in our theme – CozyStay.
1) Currently the theme only supports online booking.
2) Sorry, this feature is not available in this theme.
3) Coupon is a built-in feature of WooCommerce. We can set the coupon expiry date. However, it is currently not possible to set the coupon to only apply to certain rooms.
4) Sorry, since this theme does not support manual booking and third-party agent booking, it is not possible to set discount codes specifically for them.
We cannot provide other solutions for the features you mentioned but are not provided in this theme. I will add these features to our feature request list and submit it to the development team. The development team may consider adding (some of) them in future updates. But I cannot guarantee right now which features will be added or when. This will be decided by the development team after research and discussion. Thanks.
Best regards,
The Loft.Ocean Team
Hi, i want ask this theme support 3rd party website booking like Agoda, Booking.com and etc?
Hi,
Thank you for your interest in our theme – CozyStay.
If you are referring to syncing your hotel website with OTAs via iCal, the theme does not yet have this feature, but it is already on our to-do list.
Best regards,
The Loft.Ocean Team
Hello, can I add the Arabic language to this site?
Why is the French language broken on the site? I mean, when I press the button to change the language to French, it does not work for me.
In order to be able to translate the page, I must purchase the wpml plugin. Can you send me a screenshot if the page is translated automatically because I cannot track the documentation?
Hi,
Thank you for your interest in our theme – CozyStay.
1) Yes, you can add the Arabic language to your site when using CozyStay.
2) If you are referring to the “French” link in our demo: that is just a design example, we do not have any multilingual plugin installed on our demo site.
3) Sure. Please check the theme documentation: CozyStay Documentation – Translation.
Best regards,
The Loft.Ocean Team
Hi, i have few pre buy questions about the Theme, How the booking managment is looking in back end? Do you use a calendar system where i can see all dates with booking? Will be there live search availability that shows in search if date is fully booked for all rooms? Can you add specific date for additional pricing, for example christmast and new year eve?
Hi,
Thank you for your interest in our theme – CozyStay. Please see the answers below:
1) Please refer to the theme documentation: Rooms & Bookings.
2) If you are referring to viewing the booking status of all rooms on all dates in the same calendar, sorry, the theme does not have this feature.
3) When searching for a room, the page redirects to the search results page. If there are no rooms matching the search criteria (selected dates, number of guests, number of rooms), the website visitor will be informed that there are no rooms matching the current search criteria.
4) Yes, you can set a special price for selected special dates that is different from the regular base price.
Best regards,
The Loft.Ocean Team
Presales Questions 1) Do you have any theme that has a slider in the banner area? 2) Can the theme be installed on servers that support only PHP 8.1 and higher version? 3) I want to make this a multilanguage website, and I intend to subscribe to the WPML Multilingual CMS plan. Is it a case of plug and play? Or do I need to customise in order to make the multilanguage functional? Thanks in advance for your patience and time in responding to the queries.
Hi,
Thank you for your interest in our theme – CozyStay. Please see the answers below:
1) Yes, the theme provides the feature to add sliders in banner area. Alternatively you can use third-party slider plugins.
2) As long as it’s a PHP version that’s compatible with the latest WordPress core, there should be no issue.
3) Yes, the theme is compatible with WPML. You may like to check out the theme’s documentation for more details: Bilingual / Multilingual – WPML .
Thank you very much.
Best regards,
The Loft.Ocean Team
