163 comments found.
Hi, We have purchased a theme and later we have installed the theme on our site. As soon as we activate the theme it gives us 503 service unavailable. It sometimes gives memory error and we would like to know the memory, php version and php modules and server requirements for the theme to run properly. Is there any way we can check server compatibility before activating the theme.
Thanks St
Hi,
From your description it seems that you are running an old version of Craft Beer theme.
Please update the theme to the latest version – 1.5.3 https://documentation.bold-themes.com/changelog/craft-beer-changelog.txt
Please make sure to update the Craft Beer plugin and Bold builder plugin as well once you update the theme.
You can update the theme as described in the following article: https://boldthemes.ticksy.com/article/7123/
Regards, BoldThemes team
There is a critical error on my site (https://stacyb9.sg-host.com/) and it only goes away when I disable the Craft Beer theme. All plugins are up to date. My host (SiteGround) is saying it’s the theme. There is no update available for the theme. Really need some help please! Thanks!
(it’s still in staging, that’s why it’s an odd URL, just FYI)
Hi,
It seems that your current theme version is not compatible with the WordPress version you are running.
Please update the theme to the latest version – 1.5.3 https://documentation.bold-themes.com/changelog/craft-beer-changelog.txt
Please make sure to update the Craft Beer plugin and Bold builder plugin as well once you update the theme.
You can update the theme as described in the following article: https://boldthemes.ticksy.com/article/7123/
Kind regards,
BoldThemes team
Thank you! That worked!!
Appreciate the quick response.
Where are the settings for the front splash 21+ page ? I cannot find them under any of the WP settings in the backend.
Never mind, it’s the page called “Overlay”.
Adding the logo under WP general settings isn’t working either. I’ve tried jpg, png and have set the height in pixels under “header and footer” with no luck
Hi
Here is how the Setting generally work
The settings in the Appearance > Customize panel are global, meaning that they influence every page on the site by default. On the other hand, you have an option to override these settings on a per page basis. If you take a look at the bottom of the page edit form, you will notice the Override Global Setting part in Settings Section – here you can override global settings for every page.
You probably have a logo related override (and some other overrides) set on the home page and it caused the problem. Try removing logo related overrides on pages with issues.
Kind regards,
BoldThemes team
Where is the demo content file? They are usually in the main folder and it’s no where to be found.
Hi,
Demo xml files are in demo_data folder within the theme root folder.
You can refer to theme documentation for details related to demo import: https://documentation.bold-themes.com/craft-beer/getting-started/#installing-demo-content
Kind regrads,
BoldThemes team
You might want to check the folders and files again. After unzipped, there is a craft beer child.zip file, a craft beer.zip file and a Documentation folder. None which contain the demo file for import.
If I use the file within the craft beer folder/demo_data, then import maindemo.Wordpress.2021-04-07.xml file, everything fails to import
Why wouldn’t you just put the demo file within the document folder like norml developers instead of buried inside the theme folder?
and all the files fail to import
fail, fail, fail
and they all fail to import
Hi,
The best option is to take a look at the server php error log – it should give you a clear indication of what is the cause of a probable fatal error during the demo import.
Kind regards,
BoldThemes team
Did not find how to change that.
Hi,
This is a bug in our css.
Please add the following to Appearance > Customize > Additional CSS:
.bt_bb_custom_menu > div {
justify-content: center;
}
It should do the trick.
We will add the patch to our next theme update as well.
Kind regards,
BoldThemes team
Nice theme. But there is an error in the C7F Form on the contact form. No message will be sent…
https://craft-beer.bold-themes.com/main-demo/about-us/contact/What is wrong in the C7f-Form?
Hi,
Thanks and thanks for the purchase.
The form on our demo is not functional because we have made it that way (due to the spamming reasons).
If you have the issue with the form on your site – please review the form’s settings.
As the primary thing you need to check the From and Reply to fields in the Email settings of the respective Contact Form 7 post. They need to be in line with the anti spam rules of your provider (belonging to the same domain as your site etc…).
If you need any assistance in the process, please submit a ticket at our support site – https://boldthemes.ticksy.com/ with the site url and wp-admin credentials and our support team will be glad to take a closer look at the issue.
Kind regards,
BoldThemes team
Hi guys, my site automatically updated to 6.2 wordpress today and it totally crashed, giving a 503 error. Can you please give us an update for this new wordpress version?
Hi,
We will publish an update in next 24 hours.
In the meantime, you can remove the following lines from framework/filters.php (lines 8 and 9)
add_filter( 'wp_video_shortcode_library', 'boldthemes_wp_video_shortcode_library' ); add_filter( 'wp_audio_shortcode_library', 'boldthemes_wp_audio_shortcode_library' );
And it should resolve the issue.
Kind regards,
BoldThemes team
How can we slow down the speed of the sliders in home page v6?
Hi,
Thanks for the purchase.
If you edit the slider element in the backend editor you will find the Autoplay interval property which allows you to define the speed of the slider.
Should you need any additional support in the process, please submit a ticket at our support site – https://boldthemes.ticksy.com/ and our support team will be glad to assist you.
Kind regards,
BoldThemes team
Hello, I am having an issue with trying to find the main menu breakpoint settings. On a small screen I am having some of the menu items fall off before changing over to the smaller screen hamburger menu. Please let me know where this can be edited. Thank you!
Hi,
The easiest way to control the main menu breakpoint is using JavaScript.
You can add the following to the Appearance > Customize > General Settings > custom JS
jQuery(function() {
window.responsiveResolution = '1300';
});
It will do the trick – adjust the desired screen width accordingly.
If you wish to edit the theme files, you can find the relevant code in
framework/js/header.misc.js line 35
if ( typeof window.responsiveResolution == 'undefined' ) window.responsiveResolution = '1200';
Should you need additional assistance, please submit a ticket at our support site – https://boldthemes.ticksy.com/ and our support team will be glad to assist you.
Kind regards,
BoldThemes team
Dear, We would like to buy your amazing brewery craft beer template. We are working on a big project for our client who ‘sells’ beer for export purposes. It means, no prices can be added on the products. Is there any opportunity to use your template, showing all products without the option ‘add to cart’ or any relevance to a woocommerce option? (no relevance to ‘out of stock, prices, add to cart, …’)
Hope to hear from you soon.
Hi,
Thanks for contacting us.
Craft Beer theme, as you have noted, uses WooCommerce as the platform for eCommerce functionality. Thus, you can use any of the WooCommerce addons / plugins available in the market. For example, https://wordpress.org/plugins/yith-woocommerce-catalog-mode/ seems to be a good fit fir your requirements.
Kind regards,
BoldThemes team
Hello,
On the theme installation guide is written “WooCommerce is recommended plugin. We suggest you install it prior to demo import if you intend to use it on your site. If you don’t need WooCommerce on your site, it is not necessary to install this plugin.”
So I installed it before I ran the import. After the import I got the WooCommerce pages doubled – shop and shop-2, checkout and checkout-2, cart and cart-2 etc … Because of this I cannot access the main woocommerce admin page – *.com/wp-admin/admin.php?page=wc-admin – it returns empty white page
How can I avoid this issue with doubled pages?
Thank you
Hi,
Thanks for the purchase.
Can you please submit a ticket at our support site – https://boldthemes.ticksy.com/ and leave the site url and wp-admin credentials and our support team will take a closer look at the issue.
Thanks a lot in advance,
BoldThemes team
Hello,
Here is a follow up question/issue. Since I import the demo (with no errors) the styles of the header/menu of the shop page are broken. I exchange few messages with your support team (ticket #3109074) but unfortunately the issue still exist – the styles are still broken, the header/menu of the shop page still looks broken and very different than your demo. Here are few screenshots for visual representation:
Desktop version after the import: https://postimg.cc/ThgwqhVL Desktop version after support team intervene: https://postimg.cc/nXRccmJ5 Desktop version original demo look: https://postimg.cc/nsXVsLVL
Mobile version after the import: https://postimg.cc/VdFkpTHz Mobile version after support team intervene: https://postimg.cc/3dhwL71L Mobile version original demo look: https://postimg.cc/4YNxg5rV
My question => Is it possible my shop page header/menu to look like it is shown on the demo of this theme? And if so is it possible for your support to make it happen?
Thank you in advance!
Hi,
We can see that you have sorted out the described issue in communication with our support team. Great.
Kind regards,
BoldThemes team
Hello,
If you read my previous post you would notice from what I’ve described and from the 6 screenshots that the issue is not sorted out. Exactly the opposite – the issue still exist. Please check my previous message once (the one just above this one) again and give me an answer to the question I’ve asked you.
Thank you in advance.
Hello,
Now it looks fine. I guess it was kind of cache issue for me to see the old content.
Thank you for your fast reaction!
Hi,
Does the template support the WooCommerce membership plugin or do you plan to add support for it. We want to be able to provide subscriptions and discounts for purchases for members.
Cheers, Michael
Hi,
Thanks for contacting us. The theme does not offer the WooCommerce membership plugin out of the box, but you can use third party membership WooCommerce addon to be able to provide subscriptions and discounts.
Kind regards,
BoldThemes team
Thank you for your response. If i install a third party addon, do i need to pay attention to anything when updating?
Hi,
No, nothing special to care about.
Kind regards,
BoldThemes team
as this is frequently updated, where can I see the changes between the versions? Any Changelog-File, that I don’t see?
Hi,
Sure, you can see the link at the bottom of the theme profile page: https://themeforest.net/item/craft-beer-brewery-or-pub-wordpress-theme/20110676
The direct link is https://documentation.bold-themes.com/changelog/craft-beer-changelog.txt
Kind regards,
BoldThemes team
Hello Boldthemes, I have an error with the portfolio : Notice: Undefined variable: fe_wrap_open in [....] boldbuilder.php on line 150 / I updated the theme but nothing change, thanks in advance 
Hi,
Please make sure that both the theme and the Craft Beer plugin are the same version – 1.4.7 and that Bold Builder is updated to the latest version – 4.1.3
Let us know if the issue still persists after all updates.
Kind regards,
BoldThemes team
Yes, it’s the same version, the plugins are updated. Kind regards
Hi,
We were unable to replicate the issue in our environment. Can you please share the url with the notice so we can take a closer look at it?
Thanks in advance,
Kind regards,
BoldThemes team
Hi, yes of course, it’s on this page : biere-art.com/reportages-capsules/ (I updated Bold buider to 4.1.4) Kind regards
Hi,
We can not see the notice on that specific page, but maybe we are missing something – did you see in the error log perhaps?
Kind regards,
BoldThemes team
Hi, in fact the error display only when you’re login as admin. I can send you by mail a screen shot if you want. Kind regards
You can send us email to info@bold-themes.com
How do you make the logo clickable? And my menu wont show up…
Hi,
Thanks for the purchase.
Please submit a ticket at our support site – http://boldthemes.ticksy.com/ with the site url and wp-admin credentials and our support team will be glad to take a closer look at the issues you are facing.
Thanks in advance.
Kind regards,
BoldThemes team
This theme is not listed in your support ticket drop-down
Hi,
But it is – it is between addison and law firm.
Kind regards,
BoldThemes team
I want product review on every product and single product page. Thanks
Hi,
Product reviews are part of the WooCommerce core functionality. Of course, if the built in functionality does not meet your needs, you would need to use third party plugin. Please refer to the following article for details: https://themeisle.com/blog/customer-reviews-for-woocommerce/
Kind regards,
BoldThemes team
With ref to shuttrohoto comment above (this is the Envato account I purchased the theme through) – the URL is https://www.summertonclub.com/product/summerton-whisky-festival/
Hi,
After taking a look at the developers console, we have noticed that there are three subscribers to the quantity field change event, and these are:
1. WooCommerce members only plugin
2. Easy Login WooCommerce plugin
3. WooCommerce Subscriptions gifting plugin
The theme itself does not implement any JavaScript listener for this specific field.
Without any knowledge about internal workings of the plugin you are using, if the fields should appear once you increase the number of people (quantity field) there should be an event listener implemented.
There are no JavaScript exceptions once you change the quantity, so our hands are pretty much tied at this moment.
You can try switching off other WooCommerce plugins involved and check if they are the ones causing conflict.
If not, we need some additional information from the plugin authors what conflict are they referring to, since without any knowledge about the implementation of the said plugin, we can not pinpoint the issue.
Also, please note that your support period has expired and that it would be nice to extend it if we make any progress on the issue after receiving additional info from plugin authors.
Kind regards,
BoldThemes team
So Yith, the developers, say they pinpointed it to being the specific Craft Beer plugin – when the Craft Beer Plugin is turned off, the form works as expected
Hi,
Yes, but please ask them what exactly prevents the form from being displayed so we can suggest a fix if possible.
Kind regards,
BoldThemes team
I’ve sent them the question. Thanks for your help so far
(Yith) have done some tests, and indeed for some unknown reason, the problem comes from the Craft Beer plugin. The problem persists as it seems to be dequeuing the js from our plugin.
(script-tickets-frontend.min.js)
I’ve tried re-gluing them but to no avail. And it is the only way this happens, that is, by activating that plugin. Then I’ve disabled it again and everything works fine (you may need to clear the cache using ALT + F5 the first time, so you can see the changes).
I have also tried changing the theme to Twenty Twenty One and the exact same thing happens.
Hi,
Please try editing framework.php in the framework_bt_plugin folder of craft beer plugin and try removing the line 557
add_action( 'wp_enqueue_scripts', 'boldthemes_remove_woo_scripts', 100 );
And check if the issue persists.
Kind regards,
BoldThemes team
That worked a treat. Thank you, really appreciate the help – will be sorting the support renewal with my colleague shortly.
Great, thanks
We are using a new ticketing/barcode plug-in – the plug-in developers say there is a conflict with the Craft Beer plug-in, and to contact the theme developers to resolve – can you help?
Hi,
Although we cannot guarantee the compatibility with all the plugins in the market (we offer support in line with the Envato item support policy – https://themeforest.net/page/item_support_policy and support only included or required plugins), we can take a closer look and see if this can be easily resolved.
Can you please describe the issue?
Kind regards,
BoldThemes team
Yes – we are using the Yith plug-in for ticket sales. On the ticket page, there are fields to complete for each ticket holder – so if one ticket purchased, one set of details. If the quantity is changed, there should be more fields for each additional ticket. There is a conflict with the Craft Beer plug-in that is preventing the additional fields to appear.
Thanks
Hi,
Can you please share the url of the ticket purchase page so we can take a closer look?
Kind regards,
BoldThemes team
I can’t see a search tool available from the primary nav? Is this an option?
Hi,
You can add the search icon to the primary nav on Appearance > Widgets panel, just place it to the desired widget area.
Kind regards,
BoldThemes team
