82 comments found.
I am writing on behalf of a client who has purchased your theme. His license has expired and I am unable to open a ticket on your support site. A vulnerability has been discovered in the Unyson plugin. My site has been hacked and fortunately, disabling the plugin has allowed the site to continue working. Can I permanently delete the plugin? github issue: https://github.com/ThemeFuse/Unyson/issues/4330
Wordfence info: https://www.wordfence.com/threat-intel/vulnerabilities/wordpress-plugins/unyson/unyson-2728-missing-authorization
Hi.,
Sorry for the inconvenience.
Please download the unyson plugin here: https://themessupport.com/wp-content/uploads/2023/10/unyson.zip
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
Thank you for this fork, but I don’t want to keep a plugin developed by someone who doesn’t update it anymore. My site is built entirely via JS_COMPOSER. I didn’t use Unyson. For the moment it is disabled, but can I delete it without having any consequences with your theme?
Hi.,
There’s no need to keep using that plugin, so you can deactivate or delete it.
Thank you!
Thank you for your support. Could your fork of the Unyson plugin be used to help other developers and websites that are vulnerable to attacks with the original version?
Hi.,
We used the Unyson plugin solely for demo content import purposes. After importing the demo, you can delete the plugin.
Hello. Is it possible to make the header sticky in the mobile version as well?
Hi.,
Thank you for contacting us.
Yes., It’s Possible.
Thanks!! Looking forward to your purchase happily 
Hi there, how can i get the “home-2” template? I´ve purchased this theme and cant find it. Thank You in advance
Hi pixelcafe .,
Thanks for contacting us !!
Install Crafts and Arts – Default demo contents.
After Successful installation, Navigate to Pages—>Home ii
Refer:https://prnt.sc/-0y8kdfRp9CS
Refer:https://prnt.sc/4_vOP-_sHucD
Thanks!!
Regards., DesignThemes Support.
No way. I don´t have this pages 
Hi pixelcafe .,
Kindly share your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.
Thanks !! Regards., DesignThemes Support.
Done. Thank You, hope, You really can help…
I cannot access the support network, even though I just purchased a support extension
Hi.,
Please send your purchase code details to support@wedesignthemes.com. We create a user login and get back to you
Hi! I tried to open a ticket, but activation code doesn’t work… anyway, in my website mobile version, menu disappear… :-/
Hi.,
1) Please send your purchase code details to support@wedesignthemes.com. We create a user login and get back to you
2) Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Hello, i bought your in theme 2019 and i notice you have an updated version, can i update the theme and wordPress now?
Hi.,
Kindly refer this link for how to update the theme : http://docs.wedesignthemes.com/dt_articles/updating-theme-via-wordpress-dashboard/I have checked the link on how to update the theme but i need to confirm that by deleting the old version of the theme and installing the new updated version that i won’t loose my design and content on the old version of theme?
Hi.,
Please refer : https://youtu.be/I5k9ljEg1us
Hi there
It is impossible to change anything under Appearance > Crafts & Arts Options > any sliders cannot be change from yes to no or header cannot be changed.
Please help, thank you.
Hi.,
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check your issues in your end.
Regards., DesignThemes Support.
HI, will there be a version update of the theme compatible with Wordpress 5.8? Thanks
Hi.,
We are working on it. So please don’t update your WordPress and please wait for our theme updates.
Regards., DesignThemes Support.
So if I want to i18n my site using this theme, I need to buy a license for WPML? Is there another possibility?
Hi.,
Yes it is compatible with WPML and you can already put a language switcher in either of the two menus when using WPML.
You would need to purchase WPML if you want to use it with any theme.
Hi
Crafts & Arts – unyson – Demo content not upload following error show
Downloading the “Backup & Demo Content” extension…
Cannot create temporary directory:
Cannot create temporary directory:Hi.,
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
When using a Gallery Listing on a Portfolio Page, setting this to carousel depicts the images under each other or next to each other. Just like the behavior list provides.
Hi.,
Sorry, we are not clear. Please be more specific about your issues with some screenshots/videos so that we can check and let you know asap.
Regards., DesignThemes Support.
hey hello i buyed ur theme. but how i can import demo i dont know iam new user on wordpress please explain me. my site doramaar.net
Hi.,
Thank you for contacting us.
You can import the demo content via the unyson plugin. Kindly refer to our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
thanks and i ask u anything more. how i can change header animation. u know wif chair wif picture table ?
Hi.,
Thank you for contacting us.
You can easily turn off the animations from the slider backend settings.
https://www.sliderrevolution.com/documentation/editor-overview/Thank you, we look forward to help you!!..
Hey. Great Theme. I am having an issue with the Portfolio Filters. I installed one of the demo on my WP. I created a Portfolio Page. In the Portfolio Options I set toggled the Filter option on and my Portfolio contains all of the demo’s categories. The Page is filled with all the Portfolios belonging to the categories in a Masonry Grid View. On top of that there is the Filter with All, Acrylic, ... . When I select a specific category, nothing changes on the page. The page isn’t reloaded, no url change, nor are items filtered.
Hi..,
Please check whether you are using our updated version. If not, Please update our theme and check it out.
Kindly refer this link for how to update the theme
http://support.wedesignthemes.com/knowledge-base/steps-to-update-the-theme/Regards., DesignThemes Support.
Hi.,
Thanks for the notification.
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check your issues in your end.
Regards., DesignThemes Support.
I do not feel comfortable doing this. Is there any other way you can help me out?
Hi.,
Sorry, no other way. Please send your temporary wordpress and FTP login details to support@wedesignthemes.com We will check your issues.
Regards., DesignThemes Support.
I cannot seem to update my header image. I have added my logo, but it continues to display the ” Art and Crafts” default logo. I really need to resolve this.
Hi.,
Go to Dashboard > Appearance > Crafts And Arts Options > Layout > General > Remove the existing logo and upload your site logo from your media library and save the changes then have a look.
Please refer : http://prntscr.com/jbv23t
Note : Please clear your catchy files and check the logo in your site.
I see demo of mobile version not work property. Will you fix it in the next version?
Hi
We will check and try to fix our demo version as soon as possible. Meanwhile, if any issues in your site, send us screenshots and site login. We will have a look and assist you
Hi – this is pre-purchase questions: on demo HOME-4 can I show shop products with price overlay and add to cart buttons?
Hi.,
Yes., its Possible : https://prnt.sc/wsvfei
Lovely theme, however I only want the html files, are they included in the files if I buy the wordpress theme?
Hi.,
Thanks for your interest!.,
Sorry, we don’t have an html version of this theme.,
Hi , when i make update whit this file from 8 October 20 , my portfolio change sorting. Usually the new (portfolio) ones are at the front, now the old ones are at the front. How to fix sorting in portfolio page? In documentation nothing is written about this..
Hi.,
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check your issues in your end.
Regards., DesignThemes Support.
Hi, my purchase code from Crafts & Arts item (purchased in 2020-09-29) is no more valid when I try to enter support forum. So I can’t access support. Please help.
Hi.,
Sorry for the inconvenience,
Please send your purchase code details to support@wedesignthemes.com. We create a user login and get back to you
Hi,
I sent my code details to support email.
I have already created a user account (robertocastro) on the support forum.
We have replied to your mail
Thank you, it works.
Hi.,
Thanks!!
Regards., DesignThemes Support.
Good afternoon, I wanted to know if you have the update for the latest version of Woocommerce. “crafts-and-arts/woocommerce/content-product_cat.php, La version 3.6.0 de crafts-and-arts/woocommerce/single-product-reviews.php está obsoleta. La versión del núcleo es la 4.3.0”
Hi.,
Please confirm your purchase. We will fix that deprecated issue.
Regards., DesignThemes Support.
Hi! Purchase code: e1a5a641-1c28-4de9-8bc4-24615d0f5cf4
Thanks for the purchase code. No we do not have any update for those files. You can just update the latest version number in it.
Good morning, we bought the template and in one of the plugin updates we have a JQuery error in https://artaca.com.ar/wp55/wp-content/themes/crafts-and-arts/framework/theme-options/ js / jquery.tools.min.js? ver = 5.5.1
jquery.tools.min.js?ver=5.5.1:15 Uncaught TypeError: Cannot read property ‘msie’ of undefined at jquery.tools.min.js?ver=5.5.1:15 at jquery.tools.min.js?ver=5.5.1:15
My question is if assistance is possible or if you can specify up to which version of WordPress and Woocommerce is stable so as not to have these errors. Thank you My Purchase code: e1a5a641-1c28-4de9-8bc4-24615d0f5cf4
Hi.,
We fixed this issue in our updated version 1.7 So please update your theme and check it out.
Kindly refer this link for how to update the theme
http://support.wedesignthemes.com/knowledge-base/steps-to-update-the-theme/Regards., DesignThemes Support.
