This author's response time can be up to 2 business days.
hello! I am having a problem with resize image on shop product listing in tablets. With 770px width browser window, the image product dont resize correctly, and the product tittle is hidden by the image.
Could you help-me? https://pontoxis.com.br/online/categoria-produto/cheeseburguers/page/2/
Hello, please send your browser version, theme version and screenshot with your problem. We can’t repeat this.
ok, the link with error image: https://pontoxis.com.br/online/wp-content/uploads/2018/01/erropontoxis2.png
I am using Google Chrome, last version.
Hello! Some news? tks!
Hello! I need to insert a login/logout icon or link near the basket/search icons, how can we do this? tks!
I installed a plugin and have this shortcode: [login-logout text_to_login=”Conectar” text_to_logout=”Desconectar” class=”custom-class” redirect=”/shop/”]
Please, write us via support form. Thank you.
hello! I wrote 3 days ago. What about this subject? tks!
Hello, please check your email. We answered you.
Hi, I purchased your theme for my client but they don’t seem to like it. Nonetheless, I do like your work its a shame my client does not like the theme. Is it okay if you refund me to ensure I get theme the theme they wanted? Your theme has not been downloaded yet. kindly advise.
Hi I am having problems with the theme, i have installed wordpress and the demo data and plugins but when i try to edit one of the existing pages from the demo data, it does not update the page and it brings up a 404 error page cannot be found message when i hit update, i checked the permalinks already, i am not sure why this is happening, please assist
the theme also requires an update on the wp bakery plugin, i am not sure if this is the cause, please can you assist, i also emailed you regarding this
Hello. We have ansewered you by email few minutes ago.
Hi yes i think we changed the theme, Please see new link http://freedomcoin.thecryptotieguy.co.za. I will send an email with the correct login details, Please can you be so kind to also CC firstname.lastname@example.org in your reply. Thank You very much
Please remember to CC email@example.com and also let me know here when you have replied via mail. Thank you so much!
I’m seeing green squares below the icons on the fast food demo page. It only shows when I have a URL when I remove the URL it looks normal.
Please, can you contact us directly by email firstname.lastname@example.org and send screenshot with bug? We will check it. Thank you.
Just emailed you.
I haven’t gotten a response. Anybody home? The logo in the header doesn’t show on all pages just 1 the rest have the demo logo.
Can you send url to you site? We will check it on your server, please
I fixed it on my own – need to work on your response time.
Our response time is 2 business days. Also, please remember the time difference in time zones. Nevertheless we answered in 1 day.
How do you filter out or hide categories from the product widget on the homepage?
Please, contact us directly by email email@example.com, we will help you
Products shortcut has option to select parent category, no hiding option is available. You can try to add default pagebuilder WooCommerce products shortcode. If this not works for you, please contact us directly we will help you with our shortcode
Sent you an email about variable product CSS issues.
Hi! how can I enable the calculator of Cryptocurrency like the demo page??
Please, contact us directly and send your wp-admin, we will check your issue.
Hi. I’ve recently purchased the theme but it keeps throwing up a 503 error when attempting to install the demo content. Any reason for this?
Hi, I am interested in this Theme, specifically the “Cleaning Company” layout. Do you provide the PSD File for your demo pages like the Cleaning Company? Thank you.
unfortunately, only WordPress version is available, but we can prepare and send PSD of the Cleaning company homepage for you.
That would be very, very helpful. How long will it take you to create it? What do I need to do to get it? Thank you!!
We will create it during 1 day after your purchasing. Please note, images will not be included to the PSD.
Thank you. I will purchase it now. How should I get you the Purchase code and email for the PSD file?
Just send it to our email
What is your email please? THank you. Or you can email me at firstname.lastname@example.org
You can write us to email@example.com
Bought your theme did demo install but none of the pages are in the page builder. All of them are in the classic wordpress editor, the wpbakery page builder is completly empty. Also the frontend wpbakery editor is not working properly.
Hello, Please, write us directly and send your WP-admin temporary access (Username, Password and URL), our support team will help you. Thank you.
No wont do that, fixed myself just install classic wordpress editor plugin. You guys should update wpbakery in the theme because it is not compatible with the new wordpress 5 editor.
We apologize for the inconvenience. Thank you. We will update the theme now.
except visual composer, contact 7 and mailchimp do you have any other plugin included with the theme?
Hello. WPBakery, Unyson and Like-Themes Plugins are required plugins. Also we use several additional free plugins: Cryptocurrency All-in-One, Blazing Charts, Breadcrumb NavXT, ContactForm7, MailChimp. Theme also has support of WooCommerce.
do you have anything about delivery plugins? for example minimum order or product filters or distance delivery
Sorry, we only support basic WooCommerce functionality. You can use any WooCommerce plugins.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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