A1 for customer support. Thank you very much !!!
Author response
Thank you very much :)
They go above and beyond to make sure you're happy.
I am revising my previous rating as Customer Support reached out to me and provided the instructions to fix the header menu.
Author response
Hello, thank you for revising your rating. We really appreciated it. If you will need help in future - just write us. We will help you necessarily. And know, that usually our support team respond very quickly (several hours in business day and time). If you didn’t receive our response within 2 business days, please check your spam folder or write a comment in this theme.
Thank you. Have a good day :)
by yusry 1 year ago
Very good customer support, fast and helpful.
The support is excellent. The theme is beautiful and adaptive. But it's a little inconvenient to edit the theme using a third-party Visual Composer plug-in.
Customizing this template using the visual composer is cumbersome at best. I spent the good part of a day fighting it and ended up deleting the entire site and starting over. The instructions provided are not very informative/just a quick overview and at this point I am thinking of buying yet another template and hoping that it doesn't use this god awful site builder.
Author response
Hi, Jason
We are saddened that you had such difficulties. Today the visual composer is the most functional and popular sitebuilder for WordPress themes. But we are not developers of this plugin. In our theme documentation we inserted a link to the documentation for visual composer with the video details and work description and customization. The theme has been installed already on several websites and was customized without any issues.
Also, you didn't contact with our support team for help. Our team tries to respond promptly 7 days a week.
Please, write us and our developers could help you with problems you have.
We would really grateful if you changed your rating - it was not fair given the fact that you didn't try to contact with our support team even. Thanks!
The Craggy theme is great. The support is awesome!
Thank you, like-themes!
