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237 comments found.

Hi, I’ve had this theme for a while and it always functions well and it looks great. However today I was unable to access my dashboard and after clearing the cache, then disabling all of my plugins and re-enabling them one by one it appears the lollum-framework plugin is the problem. I’ve updated the theme to the latest version but this did not fix the issue. Also, I tried to visit your site www.lollum.com but it appears your site is down and with this plugin disabled, much of my site is not displaying properly. Please advise asap. Thanks!

Hi,

First of all thank you for the heads up on my site :)

Regarding your problem, you need to update also the Lollum-Framework plugin. There was a file (deleted in the v.1.24 of Lollum-Framework, Feb 2015) used to check new versions of the plugin. Basically, there was a “call” to an XML file in my server. The problem is that when my site is slow or down it slows down also the WP dashboard. For this reason I’ve removed the file.

You can find the last version of Lolum-Framework inside the theme folder, the lollum-framework.zip. Update the plugin and you should solve the issue. Be sure to override completely the lollum-framework folder (you need to delete the file lollum-framework/update-notifier.php).

PS. There was a similar file in the theme folder, but it was deleted in the v.1.20 of Crazy Diamond (so please check that you don’t have the file in crazydiamond/core/includes/update.php).

Best Regards

Can you tell me how to have a secondary photo placed into the single blog post NOT show up on the blog summary page

First comment: https://en.support.wordpress.com/more-tag/view-all/

But if you’re showing the excerpt (previous code) you need to add something like:

<a class="more-link" href="<?php echo the_permalink(); ?>"><?php esc_html_e( 'Read more', 'lollum' ) ?></a>

After:

<?php the_excerpt(); ?>

Where do I place this? Which file?

In the same file mentioned in my previous comment. If that file was modified (to show the excerpt as you ask the other day) add:

<a class="more-link" href="<?php echo the_permalink(); ?>"><?php esc_html_e( 'Read more', 'lollum' ) ?></a>

after the modified line (67):

<?php the_excerpt(); ?>

Hi, I have question, if I will install WMPL – Multilingual Plugin it will be work corectly with another languages ?

Hi,

WPML is not officially supported, so if you have problems with that plugin I don’t provide support. You need to contact WPML. But some of my users are using WPML with success. A language configuration file for WPML it’s already included in the theme (https://wpml.org/documentation/support/language-configuration-files/).

Best Regards

Hi i’m trying to change the “You are here” text from Breadcumb, but I can’f find the file to modify, (I want to erase “You are here:” and change it for a home logo)

Kind Regards.

Hi,

There’s a filter for that section, “lol_breadcrumb_before_filter”. You can use a filter to change the text.

For example:

function custom_crumbs_text( $text ) {
    $text = 'new text';
    return $text;
}
add_filter( 'lol_breadcrumb_before_filter', 'custom_crumbs_text' );

Best regards

Thanks for your fast reply. But it didn’t worked (not at all)

As you can see here : http://goo.gl/58Au0A it continues displaying Your are here

but in : http://goo.gl/VnqMQm you can see that your code works perfect.

Kind regards

Hi,

That’s because the string is included also in the breadcrumbs used in WooCommerce. You can paste this code in functions.php and replace the text here:

function lollum_woo_breadcrumb_filter() {
    return array(
    'delimiter'   => ' / ',
    'wrap_before' => '<nav class="crumbs"><span>' . __( 'You are here:', 'lollum' ) . '</span>',
    'wrap_after'  => '</nav>',
    'before'      => '',
    'after'       => '',
    'home'        => _x( 'Home', 'breadcrumb', 'woocommerce' ),
    );
}

But I’ve just seen that you are modifying the text to translate the words in spanish. In this case, instead of modify the theme, I suggest you to translate the theme with Poedit. More info inside the docs, section “How to translate the theme”.

Best Regards

Since the Wordpress update yesterday, the composition window in the wordpress dashboard is blank on the visual tab, but I can see everything in the composition window if I look at the text/html tab. This is on all pages and posts. Anywhere there’s a wordpress composition window. Please help.

Hi,

Do you have the same problem if you activate the default WP theme (Twenty Fifteen)?

yes. So I guess it’s not the theme. Not sure how to fix it though.

Exactly, if you have the same problem with Twenty Fifteen the issue is not related to the theme. Crazy Diamond doesn’t touch the functions of the editor.

Try to follow these suggestions, the user had your same problem: https://wordpress.org/support/topic/text-editor-disappeared-after-update-to-422#post-6931736

Best regards

Hello, happy new year, i would like to know if is possible to get the last version of revolution slider? I am using 4.6.X and they already have the 5.1.5. Thank for your support, Bruno

Hi,

Happy new year :)

Right now the last version of the theme includes the v.5.1 (just download the theme package from Themeforest and you will find the plugin in the “last version revslider” folder). I will send an update in the next days. If you can’t wait, send me a mail (support at lollum dot com) and I will send you the last version.

Best Regards

Ok, i will wait your update. Dont worry. Thank you again. Your theme is great!!!

Hi,

Update sent, it will be available in the next hours.

Best Regards

jspade

jspade Purchased

Hi there,

I recently purchased the theme, and I love it so far! I am trying to recreate a blog page similar to your example here: http://demo.lollum.com/crazydiamond/blog/ Please let me know how I would go about achieving this as, I know that when using a sidebar layout you can’t use the drag and drop feature.

Thanks!

jspade

jspade Purchased

Hi, Thank you for your reply and assistance. Worked great!!

jspade

jspade Purchased

Hi there, another question. Is it possible to only show a summary of a blog post on a blog lists page, and then the full blog post on the posts page?

Hi,

Yes, use the read more tag: https://en.support.wordpress.com/more-tag/view-all/

Best Regards

Hello, i need to know if is possible to link from a grid photo to a normal page. For example i want the grid photo go to one product-overviewsite. Or from grid projects photos to the respective project site.

Is that possible? Thank you for your support!

Hi,

No it’s not possible. But the column block accepts HTML and shortcodes, so you can put there your custom HTML code.

Best Regards

i am getting this error while installing the theme in wordpress “Warning: POST Content-Length of 31820663 bytes exceeds the limit of 8388608 bytes in Unknown on line 0”

Hi,

This is a server issue, you need to change your php.ini settings. It’s not something related to the theme. Check this thread: https://wordpress.org/support/topic/cant-install-theme-14

Best Regards

would you install the theme on my local machine if i pay you to install?

Hi,

Nobody can install the theme on your local machine remotely. Or are you talking about your server?

Anyway just follow this video (https://www.youtube.com/watch?v=1U_v1ShQT_U) and read the documentation.

Or you can use Envato Studio: https://studio.envato.com/explore/wordpress-installation

But you need a server.

Best Regards

Hi, I bought this theme a year ago and I’m re-installing it in local in order to make a new website. I have a problem I didn’t have the first time that I installed it: when I import crazydiamond_demodata.xml there are some documents that don’t get imported (it gives me a list of errors). And, the worst part: when I go to Appearence > Menus, the menus in the theme are not created and I can’t add new ones. Does somebody know what’s going wrong? Thank you very much! Great theme, by the way!

Hi,

Seems an error related to your local environment considering that the XML data it’s the same since the first release. Also, the import feature is not part of the theme, it’s part of WordPress. What errors do you have exactly?

It’s not exactly the same, as I updated the template to the new version. This is the list of errors I get when importing:

Failed to import Media “logo_light_widget” Failed to import Media “product-01 a” Failed to import Media “product-01 b” Failed to import Media “product-02 a” Failed to import Media “product-02 b” Failed to import Media “product-02 c” Failed to import Media “product-03 a” Failed to import Media “product-03 b” Failed to import Media “product-03 c” Failed to import Media “product-04 a” Failed to import Media “product-04 b” Failed to import Media “product-04 c” Failed to import Media “product-04 d” Failed to import Media “product-04 e” Failed to import Media “product-05 a” Failed to import Media “product-05 b” Failed to import Media “product-05 c” Failed to import Media “product-06 a” Failed to import Media “product-06 b” Failed to import Media “product-06 c” Failed to import Media “product-07 a” Failed to import Media “product-07 b” Failed to import Media “product-07 c” Failed to import Media “product-08 a” Failed to import Media “product-08 b” Failed to import Media “product-08 c” Failed to import Media “product-09 a” Failed to import Media “product-09 b” Failed to import Media “product-09 c” Failed to import Media “product-10 a” Failed to import Media “product-10 b” Failed to import Media “product-10 c” Failed to import Media “product-11 a” Failed to import Media “product-11 b” Failed to import Media “product-11 c” Failed to import Media “product-11 d” Failed to import Media “product-12 a” Failed to import Media “product-12 b” Failed to import Media “product-12 c” Failed to import Media “product-13 a” Failed to import Media “product-13 b” Failed to import Media “product-13 c” Failed to import Media “product-13 d” Failed to import Media “product-13 e” Failed to import Media “product-14 a” Failed to import Media “product-14 b” Failed to import Media “product-14 c” Failed to import Media “product-14 d” Failed to import Media “product-15 a” Failed to import Media “product-15 b” Failed to import Media “product-15 c” Failed to import Media “product-15 d” Failed to import Media “product-16 a” Failed to import Media “product-16 b” Failed to import Media “product-16 c” Failed to import Media “product-16 d” Failed to import Media “product-17 a” Failed to import Media “product-17 b” Failed to import Media “product-17 c” Failed to import Media “product-18 a” Failed to import Media “product-18 b” Failed to import Media “product-19 a” Failed to import Media “product-19 b” Failed to import Media “product-20 a” Failed to import Media “product-20 b” Failed to import Media “product-20 c” Failed to import Media “product-20 d” Failed to import Media “product-20 e” Failed to import Media “product-21 a” Failed to import Media “product-21 b” Failed to import Media “product-21 c” Failed to import Media “product-22 a” Failed to import Media “product-22b” Failed to import Media “product-23 a” Failed to import Media “product-23 b” Failed to import Media “product-23 c” Failed to import Media “product-24 a” Failed to import Media “product-24 b” Failed to import Media “product-24 c” Failed to import Media “product-25 a” Failed to import Media “product-25 b” Failed to import Media “product-25 c” Failed to import Media “product-26 a” Failed to import Media “product-26 b” Failed to import Media “product-26 c” Failed to import Media “product-27 a” Failed to import Media “product-27 b” Failed to import Media “product-28 a” Failed to import Media “product-28 b” Failed to import Media “product-29 a” Failed to import Media “product-29 b” Failed to import Media “product-30 a” Failed to import Media “product-30 c” Failed to import Media “product-30 d” Failed to import Media “product-30b” Failed to import Media “product-31 a” Failed to import Media “product-31 b” Failed to import Media “product-31 c” Failed to import Media “product-32 a” Failed to import Media “product-32 b” Failed to import Media “product-33 a” Failed to import Media “product-33 b” Failed to import Media “product-33 c” Failed to import Media “product-34 a” Failed to import Media “product-34 b” Failed to import Media “product-34 c” Failed to import Media “product-34 d” Failed to import Media “product-34 e” Failed to import Media “product-35 a” Failed to import Media “product-35 b” Failed to import Media “product-35 c” Failed to import Media “product-35 d” Failed to import Media “product-35 e” Failed to import Media “product-35 f” Failed to import Media “product-36 a” Failed to import Media “product-36 b” Failed to import Media “product-37 a” Failed to import Media “product-37 b” Failed to import Media “product-37 c” Failed to import Media “product-38 a” Failed to import Media “product-38 b” Failed to import Media “product-38 c” Failed to import Media “product-40 a” Failed to import Media “product-40 b” Failed to import Media “product-40 c” Failed to import Media “product-40 d” Failed to import Media “product-39 a” Failed to import Media “product-39 b” Failed to import Media “product-39 c” Failed to import Media “product-41 a” Failed to import Media “product-41 b” Failed to import Media “product-41 c” Failed to import Media “product-41 d” Failed to import Media “product-42 a” Failed to import Media “product-42 b” Failed to import Media “product-43 a” Failed to import Media “product-43 b” Failed to import Media “product-44 a” Failed to import Media “product-44 b” Failed to import Media “product-44 c” Failed to import Media “product-45 a” Failed to import Media “product-45 b” Failed to import Media “product-46 a” Failed to import Media “product-46 b” Failed to import Media “product-47 a” Failed to import Media “product-47 b” Failed to import Media “project-01” Failed to import Media “project-02” Failed to import Media “project-03” Failed to import Media “project-04” Failed to import Media “project-05” Failed to import Media “project-06a” Failed to import Media “project-06b” Failed to import Media “project-06c” Failed to import Media “project-07” Failed to import Media “project-08” Failed to import Media “project-09a” Failed to import Media “project-09b” Failed to import Media “project-11-1” Failed to import Media “project-10-1” Failed to import Media “project-12-1” Failed to import Media “cat2” Failed to import Media “cat4” Failed to import Media “cat5” Failed to import Media “cat6” Failed to import Media “cat7” Failed to import Media “cat8” Failed to import Media “img-banner1” Failed to import Media “img-banner2” Failed to import Media “img-banner3” Failed to import Media “brands-bg” Failed to import Media “logo1” Failed to import Media “logo2” Failed to import Media “logo3” Failed to import Media “logo4” Failed to import Media “logo5” Failed to import Media “img-banner4” Failed to import Media “post01” Failed to import Media “post02” Failed to import Media “post03” Failed to import Media “post04” Failed to import Media “post05” Failed to import Media “post06” Failed to import Media “post08” Failed to import Media “post09” Failed to import Media “post10a” Failed to import Media “post10b” Failed to import Media “post10c” Failed to import Media “team1” Failed to import Media “team2” Failed to import Media “team3” Failed to import Media “project-13” Failed to import Media “project-14” Failed to import Media “bg_slider1” Failed to import Media “models” Failed to import Media “model1” Failed to import Media “model2” Failed to import Media “banner_text_slider” Failed to import Media “banner_text_light_slider” Failed to import Media “bg_ecommerce1” Failed to import Media “bg_ecommerce2” Failed to import Media “bg_ecommerce3” Failed to import Media “bg-slider2” Failed to import Media “multi1” Failed to import Media “multi2” Failed to import Media “multi3” Failed to import Media “bg_corporate1” Failed to import Media “bg_corporate2” Failed to import Media “bg_corporate3” Failed to import Media “bg_portfolio1” Failed to import Media “bg_portfolio2” Failed to import Media “bg_portfolio3” Failed to import Media “team_bg” Failed to import Media “bg_about” Failed to import Media “bg_services” Failed to import Media “bg_store” Failed to import Media “bg_careers” Failed to import Media “bg_contact” Failed to import Media “bg_parallax” Failed to import Media “team4”

When I go to Menus after importing the file, there are no menus created. Do you know what’s the problem? Maybe it’s important to mention that I’m doing this in local. Thanks!

Hi,

The XML file it’s the same. I’ve never changed that file since the first release. It’s separated from the theme.

Seems that all the images where not imported (you can verify if they were imported in WP > Media). And probably the import was interrupted considering that you don’t have any menu.

By the way, the import is not part of the theme, you can use another theme and import the same XML. It doesn’t matter. When you have this type of errors is always a server issue (http://www.tjkelly.com/blog/wordpress-import-failed-how-to-fix-it/). In your case you’re running a local server but you can configure the environment like a real server. You probably need to increase the max_execution_time, memory_limit, post_max_size and upload_max_filesize. You can find a lot of threads about this problem in wordpress.org.

An alternative can be don’t check the “Download and import file attachments” checkbox during the import. But in this case you will not import the images.

PS. I suggest to reset the database before import the XML otherwise you will have duplicates. You can use this plugin (https://wordpress.org/plugins/wordpress-database-reset/).

PPS. Restart your local server if you change any of those settings mentioned above.

Best Regards

Can i use the WPML-plugin to translate the theme?

Hi,

Yes, but I don’t provide support for questions about WPML. You need to contact the plugin’s author directly if you have any issue.

Best Regards

how can i get the reviews section to show?

the default woo commerce reviews and your custom reviews section dont show up on the site..​

http://jakke.co.uk/shop/

Hi,

Please check these options:

- “Display ratings on the shop page” in Theme Options > WooCommerce

- WooCommerce > Settings > Products > Product Ratings

Also, check your comment settings (in Settings > Discussion). Reviews in WooCommerce are normal comments, so if you disable them you will disable the reviews as well.

Best Regards

Hi – extended my support for another 6 months . . . but Lollum ticksy says my purchase code isnt valid and I need to ask a question

Keeps coming back as WHOOPS, SOMETHING WENT WRONG …

Sorry, that purchase code doesn’t seem to be valid.

Logged out . . . Logged back in . . . downloaded the purchase code again . . .

Still wont let me post a ticket.

Hi,

Please try again now. Or just write here.

Best Regards

will do

Hello, in the Shop I need on the left the Sidebar with the different Product Categories, how can put my Product Categories in the Sidebar?

Hi,

Just drag the “WooCommerce Product Categories” widget in the Shop Sidebar.

https://docs.woocommerce.com/document/woocommerce-widgets/

Best Regards

The latest version of the theme seems to be causing problems with payment processing on WooCommerce. I think that it is related to WooCommerce’s shift to using endpoints, especially the ajax endpoint. I switched to the Twenty Sixteen theme and payments went through fine.

Hi,

For some reason I don’t see your purchase tag. Are you writing with another account? If yes, please write here with the buyer account.

Regarding the problem, please write here the URL of your website and please check if there is any error in the system status page of WooCommerce.

Best Regards

The latest version of the theme seems to be causing problems with payment processing on WooCommerce. I think that it is related to WooCommerce’s shift to using endpoints, especially the ajax endpoint. I switched to the Twenty Sixteen theme and payments went through fine. Thanks in advance.

Hi,

Please write here the URL of your website and check if you have some errors in the status page of WooCommerce (very important).

Best Regards

url is: http://www.awestruckdental.com. i actually think i might have it working. can you take a look? the only obvious issue that i’m having is that the cart dropdown is falling behind the home page slider and any of the pages with a header image (i think they are all revolution slider headers) with the update. i need to get the cart to show in front of these sliders. on pages that don’t have a header image (news, shop), the dropdown is fine. can you give me the proper css to adjust the z-index or whatever else i might need to do to remedy this? thanks.

Hi,

You’re not using the last version of the theme. You’re using the v.1.39. The last version is the v.1.48: http://changelogs.lollum.com/crazydiamond.html

Also, you’re using an old version of Revolution Slider (v.4.6.9). Update that plugin as well. You can find the last version in the theme package, “Last Version RevSlider” folder.

Best Regards

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