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241 comments found.

Hello, the password reset link that comes via email just takes you back to the “lost-password” page again. It is not going to the “reset password”. Is there a fix for this?

Hi,

Are you talking about the WooCommerce emails? The theme doesn’t include or modify the WooCommerce emails so this is not a theme issue. Are you modifying the emails yourself? In this case check your code, the issue should be there.

To modify a WooCommerce email you should create an “emails” folder in your-theme/woocommerce/ (for example crazydiamond/woocommerce/emails/)). If you have something there it means that you’re overriding the default markup of the WC emails. Again, Crazy diamond doesn’t do something like that so the problem is elsewhere.

Try to remove the emails folder from your theme (if any).

Best Regards

So the theme does not support a “my account” password reset? The issue arises when a customer puts their email in the “lost password” page (http://demo.lollum.com/crazydiamond/my-account/lost-password/).

The email gets received, but the link to reset the password takes the customer back to http://demo.lollum.com/crazydiamond/my-account/lost-password/?show-reset-form=true

It should be going to another a page where the customer can reset their password, but it does not.

Hi,

No, the theme supports the password reset. What I’m saying is that those functions are inside the WooCommerce emails files. The theme does not modify them. Again, check if you have the emails folder in your theme (in crazydiamond/woocommerce/emails). If yes, delete that folder. Check the same thing on your child theme (if any).

Deleting that folder you will use the default WC emails and you should solve the issue.

Best Regards

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