Support for Crazy Diamond - Ecommerce & Corporate Theme


lollum supports this item


This author's response time can be up to 2 business days.

Popular questions for this item

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a "Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

I need to change the position of the element “X” or the color of the element “Y”

Due to the large amount of support questions, free support is provided only for bugs and theme related issues. But you can try external services, like Envato Studio for example.

How to Translate the Theme

To change the language, in WordPress, you need to use Poedit:

Can’t import the XML

First of all, please remember that the import depends on the speed of your internet connection and on the speed of your server. If you receive errors or the import is incomplete, probably you have an hosting issue. The best way is to contact your hosting provider asking to increase the memory limit, the upload file size, etc. This is not a real WordPress problem and it’s unrelated to the theme. It simply happens because you have some limits on your host environment.

More info about this problem here:

An alternative can be don’t check the option “Download and import file attachments” during the import. You will not import the images in this case. Not a big problem considering that you probably will never use the demo content in production.

Show more

Contact the author

This author will respond to buyers' questions and provides limited support through their own support system.

Item support includes:

  • Availability of the author to answer questions
  • Answering technical questions about item’s features
  • Assistance with reported bugs and issues
  • Help with included 3rd party assets

However, item support does not include:

  • Customization services
  • Installation services

View the item support policy