Web Themes & Templates

Reviews for Creator - Theme for Handmade Artisans

27 Reviews

for Bugs

Changing from 2 to 1 star due to author's reply that my review of code seeming not completely thought out to be "ignorant". Compared to other themes I've used, code for this theme is not clean and hard to customize. When making standard edits in the CMS triggers new bugs and you have to contact support and explain to client reason for another delay, thats reason for low review. Support was responsive (2-4 days) but given numerous issues for functionalities/design elements that should have worked or been thought out in first place, it affects valuable project time. Again, given the nice looking demo and price, was disappointed by actual theme.

Elated-Themes

Author response

Hi there,

Once we check we can see that all your requests has been handled by our support team and that our team is doing their best to help you. Usually our response time is within 24h and they do give their best to handle all request. We do hope that your issues will get resolved as well as we do hope that you will reconsider your rating.

Best,
Elated

for Customer Support

hey purchase this theme by mistake .kindly assist me i want to buy a different one.

for Customer Support

Poor support and very buggy.

Elated-Themes

Author response

Hello,

We are really sorry to hear about this bad experience you've had.
We managed to find one ticket from you on our support forum where you've had common issue with Rev Slider “Destination folder already exists”
This is common issue when folder of this plugin already exists in your plugins folder on server and could be easily resolved just if you follow instructions from our agent on ticksy here https://elated.ticksy.com//ticket/2042517/
If you need further help, let us know. We think it is unfair to rate our theme with one star because of this, and we will gladly help you with anything else.
Really hope, once this is sorted out, you'll change this bad impression you've got and kindly reconsider this bad rating. Thanks in advance.

Best,
Elated

for Customer Support

Being new to wordpress, the last website I designed was a decade ago so quite a bit to figure out.

Theme is very well laid out, documentation is clear and theme is laid out nicely. Demo data helps greatly for replacing and editing.

Have had a few technical issues (some my own of course), each time the support team was quick to investigate and completely resolve my issue 100%.

Quality theme with great design and even better support. A++

for Design Quality

Love the design of this theme! It has built in design for any handmade, artisan or bespoke product line.

Best support I've experienced, I've even cancelled my godaddy premium support and will extend this support I stead.

Feel free to contact me.

for Customer Support

Excellent thème, beaucoup de possibilités avec des outils simples. Et surtout, un très bon service client !

for Customer Support

The support is very patient and friendly. He also tries to fix bugs that are not related to the theme. That's all you could ask for.

for Design Quality

Amazing design, good overall theme. Lots of small bugs with VC, but support is OK and make it work with you.

for Other

It's a shop template that works on the back of Woocommerce and yet, it's not kept up to date with the latest version of WC. Therefore, the WC features are buggy and don't work well. Responsive issues and with the latest WC update, the "Buy Now" button breaks entirely rendering it completely useless. Absolute least favorite of the hundreds of dollars of purchases I've made on Themeforest.

Elated-Themes

Author response

Hello,

We are very sorry to hear that from you, as we couldn't locate any of your support tickets here https://elated.ticksy.com/ so we couldn't see what is the concrete issue. We would appreciate if you could reach us at our support forum, including your wp-admin details, so we can see what is the exact problem and how to fix it.

As you may know, WooCommerce releases new versions of the plugin every few weeks. Which means that some of the template files we use in our theme might show up as outdated. We do update all the template files when we release new versions of the theme.

Fear-not, however. This won't affect yours or the work of the plugin and the end user won't experience any difficulties whatsoever. If this really bothers you and you want the message to dissapear forever, you may want to refer to this article https://docs.woocommerce.com/document/fix-outdated-templates-woocommerce/ for a detailed explanation on how to update old template files, or you may submit a ticket on the above location, and some of our agents will gladly assist you with this.

Best,

Elated

for Customer Support

Great customer service and beautiful graphic design

for Customer Support

Not only is this a great theme, but customer support is amazing! Helped me work through getting a fix in a timely manner. Perfect!

for Design Quality

Theme is very nice designed. It requires at the beginning a small effort to install, import demo and update slider, but after you did it, you have amazing web site to show out to the world. Great job guy, great support!

for Customizability

Tried to add the theme but understood nothing, too complicated, no explanation attached how to do it.

Elated-Themes

Author response

Hi there,

We are sorry to hear that theme installation is too complicated for you, but it is actually straight forward process, and instructions can be found in theme documentation on this link http://creator.elated-themes.com/documentation/#!/getting_started . Also, we couldn't find any history of your tickets on our support forum https://elated.ticksy.com/ , however you rate our software with just one star. We think it's fair to try to contact our support first regarding all the theme related questions, before leaving such a bad review. Our support agents will gladly try to assist you for all the doubts you have related to our theme options and they can also install the theme for you. Can you please try to get in touch with them by submitting a ticket at https://elated.ticksy.com/ and also provide WordPress and FTP admin access in your ticket.

We hope this can be improved and you will change this bad impression you've got.
Looking forward to hearing from you on ticksy.

Elated

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