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Hey! My ticket #18089. I had been waiting for the response for over 3 days.
Should I post here all those dozens of points that should be done so that everyone sees how raw the template is?
Whatever I do – EVERYTHING has bugs and needs to be fixed! Literally – everything!
Ticket #18089 Please respond ASAP!
Sorry for that. Our engineers are checking your requests on the ticket and reply you ASAP.
Once again. Same ticket. Another bunch of questions. And again 3-4 days with no response. Please respond at the earliest. I have inquiries from users, yet the template is not ready. Urgently need support!
We have answered your ticket. Please check.
Thank you. I posted another questions. Please reply asap.
OK, our engineers will check your request and reply you ASAP.
Another bunch of questions. Same ticket. After making changes in contents all H1, H2 titles disappeared. And a few other questions. Please fix it all asap.
Our engineers will check your request and reply you ASAP.
Good Morning. I already sent a tiket. I have a major problem I can not import the TOKEN SALE demo. The first STM Configurations plug-ins is not installed and it does not stop me from importing the rest of the Demo. The theme does not come with the XML files of each demo? Since I can not find it. Please answer me How can I solve this in order to install this DEMO?
(I translated it with google, sorry if it’s not well written.)
Buenos días. Ya he enviado un tiket. Tengo un problema importante. No puedo importar la demo de TOKEN SALE. El primer plugins STM Configurations no se instala y no me deja de importar el resto del Demo. El theme no vien con los archivos XML de cada demo? Ya que no lo encuentro. Por favor respondanme. Como puedo solucionar esto para poder instalar esta DEMO?
Our engineers replied to your ticket 15 hours ago (#19335) . Could you check it now, please? Please send your site credentials on the ticket if you are still having difficulties with the theme.
Thank you very much for answering my TIKET. It happens that I could not install the plugin from Appearance / Install Plugins because I was asking for the access data to my local server and I solved it by adding this line of code to the file wp-config.php: define (‘FS_METHOD’, ‘direct’) ;
Now I can keep going
Glad that everything is now sorted for you Please let us know if there any problems else.
I insert a link in the Builder Button widget and expect it to open in new tab on the browser but it always pop up despite tick ✅ open in new tab. What is the solution to this issue ?
Could you please clarify which button do you mean? If you are referring to Token Buy Button, you need to enable the Custom option under ICO Countdown element settings – http://prntscr.com/kbjfi1.
Yes! I did but if I click it only displays small new window, instead of open a new tab on the browser. Even “Button ” I pick from builder elements to customize social link behave same way despite I tick open new tab option in the settings. http://prntscr.com/kbkv33
Could you please create a ticket with your site credentials and our engineers will check it for you.
It’s working now, I have been trying for days to make it open in new tab with no success but try it again with another element “icon box” and it work well. Thanks
Please let us know if there any problems else
Is it possible to change background image behind counter in this link https://prnt.sc/kbu6rr
You can change the background under ICO Countdown Settings -> Design Options section.
Please explain with screenshot where to find Design Options?
Please have a look at this screenshot – http://prntscr.com/kbwvjk .
Here is a clarifying screenshot – http://prntscr.com/kbx2dn.
I have try it, background image only applies to countdown area whereas I want to change entire image in blue behind countdown. https://prnt.sc/kbu6rr
You can change this background under Row Settings -> Design Options section via editing your homepage – http://prntscr.com/kby4f3.
Hi , this theme has a bug
When we were replacing your content by our content in the ICO Countdown Settings for the Whitelist contract, the whole countdown timer stopped displaying.
Could you please fix it asap?
Could you please clarify have you put correct Contract Address? Countdown data depends on your Contract Address.
You can also contact us via Live Chat or Private Tickets system in order to check this issue with our engineers – https://support.stylemixthemes.com/.
yes we;ve replaced your contract address with ours. Is that the problem?
If you put a correct address, there shouldn’t be any problem. Could you please contact us via Live Chat? We will check this issue on your site.
Hello Every One,
I just purchased here a theme and after that i got a really good support here every thing working fine i am really 100% satisfy with Stylemix Themes Support and their team
Thank for your warm words and using our theme! You can also rate our product and add your review using this manual – http://metrothemes.me/support/knowledge-base/rate-give-review-themeforest-item/.
Hello! i bought this and installed the theme for each 3 account and this was only for test
and now, i want to install this theme into real one.. but it suppoesed to be installed only 3 times,, so if i remove one of themes in test account, can i install it to another one? or not possible?
Thank you for your purchase. Could you contact us via Live Chat and we will check your token info.
Can it work with Ethereum Classic contract?
Please have a look at this manual in order to check the smart contract integration in the theme – https://support.stylemixthemes.com/manuals/crypterio/#smart_contract. Let us know if you have additional questions.
Thanks, we will look into it! Do you know approx. when the Isometric demo is ready?
We are planning to release this layout within a week
How can I manually feed the ICO countdown progress bar?
Please try to choose “Custom” option from the ICO countdown settings and add the raised value under “Sale Tokens Price” area – http://prntscr.com/kf2pnm
It does not work!
Can you send me a screenshot with a complete example of the ico countdown in the custom option?
Please create a ticket with your site credentials and we will add an example counter to your site.
What you updated, should mention in change log…
You can see the theme changelog here: https://support.stylemixthemes.com/changelogs/crypterio/
I don’t see any WPML plugin , do we need to purchase ourselves?
WPML plugin doesn’t come with an Extended license, therefore, it isn’t included in the theme package. You can purchase that plugin here – https://wpml.org/.
Unfortunately we haven’t included premium WPML plugin, but still you can use other multilingual powerful plugins like polylang
what’s the compatibility version of WPML?
it clashes once i installed v4.05, usdtk.com/wp-admin
The theme works with the latest version of the plugin without any problems. If you have any issues with that, please create a ticket with your site credentials and our engineers will check it for you .
I just did the theme upgrade. But now the Doughnut Round Chart has problems with loading. It’s not displaying.
could you kindly clarify your answer with URL or screenshot. or open a ticket with detailed information in https://support.stylemixthemes.com/
I’ve submitted ticket. Could you pls check this out? Thx.
Our engineers will reply to your ticket ASAP.
Hey guys have you fixed that bug?
Our engineers are checking it and reply you on the ticket. Please wait.
You really have to improve your customer service!
Like I said before I’ve already updated theme and plugins. But I can also see that you didn’t even look at the problem after giving you site details. Actually you are just wasting my time.
Can you fix it or not. If not refund me.
Our support engineers have replied to your ticket. Please check it.
Hi I’ve just read your reply. The update is still not working. You’ve acknowledged that there’s a conflict between new theme and WP Composer. And you want me to fix this problem by replacing a live theme with my own content by your DEMO and losing everything ??? Is this serious? Pls fix it asap or do the refund!
Our engineers are checking your site and reply on the ticket ASAP.
Hi, great theme! I’m a big fan of yours! – I have a question for this Crypterio theme.
I put Revolution Slider on Home page and I would like the HEADER to not APPEAR only on header and do appear in other pages (My logo is already on the SLIDER)- also to the same in MOBILE MEDIA DEVICES thanks!
Could you send us a link to your site and we will provide a custom CSS for that? Thanks in advance!
I did, this is my ticket number:
OK, our engineers will reply you soon
Hi I would like to know how can I get the Demo I want? I know you’ll sent me a download but which one is it suppose to be
After installing the theme you can choose needed demo in the dashboard.
So you’re saying after I download it? because I’m not a web designer
Yes, you need to upload the theme to your WordPress and then, you will be able to select the needed layout. Here you can review how it works.
Thanks!, I appreciate your time I went & register a wp so I guess I’ll have to put my file there also in my hosting acct pg too?
Please upload the theme file under Appearance > Install themes section on the dashbord. Also, you can have a look at this manual to install the theme: https://support.stylemixthemes.com/manuals/crypterio/#installation
Please let us know if you have any problems with that.
i have bought crypterio theme from themeforest,
i have used that theme in one of my domain, even i dont remember, and that domain is expired now and there is no theme installed in that
now im installing this theme in my new domain patentbolt.com
but product registeration key is not working, why
please fix this issue
It is because you have used more than 3 themes in different, please send us your token and unnecessary theme URL, we will delete it from Database
I would like to know when “Cryptocurrency Magazine” will be done ?
The new layouts are still in a development stage. Therefore, we can’t provide an estimate release date. Hope it will be finished very soon. Please follow us on ThemeForest in order to get notifications about our releases.
Hi support! I have problem when reinstall your theme error “Theme Registration Error: Unauthorized”. My number order : 79269402.
Please help me !
Hi support! I’m fixed. Thanks for reading
You are welcome Please let us know if you have any problems else!
Hello Suuport, I have bought crypterio theme from themeforest, i have used that theme in one of my domain(coinmarketcap.com). Im not able to change the logo,please help.
you can change it from the customize -> site settings ->logo title
if you are still having trouble please create new ticket at https://support.stylemixthemes.com/new
Hi, how do I customize the 404 Error page? I can’t find it on Dashboard nor on Documentation. Thankx
Your theme updates and plugins are still not working properly.
1. The doughnut is still not working on our live site after update from version 1.8.3 to 2.1.
2. Also on live and testsite the KYC / Whitelisting popup form is gone or stopped working! Where is it?
Pls check our ticket that I’ve submitted.
Our engineers will check your ticket and reply you soon.
Well I posted these problems 2-3 wks ago and they are still not resolved. Instead new problems arise after last updates of theme and plugins !!!
Our engineers already replied to your ticket and gave the needed solutions for your problems. Please check.
still missing the KYC/ Whitelisting form..!!
Normally the KYC form popsup when you hit the “Buy Tokens” button.
You know the form where investors fill out their email address and where they have to declare and upload proof (ID, etc.) that they’re not citizens from excluded jurisdictionS.
you can create a ticket at https://support.stylemixthemes.com/ with your WP credentials. Our engineers will check this issue for you
We’ve already given you the WP Credentials. Check your ticket system.
You know this has been going on for more than 3 weeks and we have enough of this. Could you please refund us.
I am really sorry for the latency of support. Please give some more time to resolve all your issues. thank you in advance
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