Our help team is now communicating with you via our ticketing system in order to get your issue fixed.
We are here to provide our best assistance in order to be sure that you use the theme at full power on your site.
For any other issues, please submit a request to our help center (https://modeltheme.com/go/help-desk/) and one of our agents will assist you. For an easier solution, please also describe the problem with as many details you can (including screenshots).
We also require FTP + WP Admin credentials in order to investigate & fix any possible remote problem.
Really nice support, there is some important options missing and found one little anoying bug but the team answered really quickly and with good enough solutions. There is room for improvement but its a really nice theme as it is. The page builder is great and the crypto functions are great too.
The back-end functionality is very limited and a little buggy - Ended up using it for a landing page, will probably convert it to a Jupiter theme.
Here at Modeltheme, we are trying very much to improve our themes and want all of our costumers to be happy with the services and support.
We will appreciate it very much If you will be wiling to help us with any feedback by getting in touch at email@example.com. Let me know if is anything we can do to change your mind about this review.