190 comments found.
Hello Ticket No #3501911
Hi, already replied
I bought twice, can I get a refund for one? I was prompted that my secret key was wrong during the installation
hello~~~~~
Hi, sorry for the delay, the email notification on your comment has landed in spam folder. Kindly provide your URL and your purchase code in codexthemes.ticksy.com, thank you.
is there any free plugin i can download to enable RTL, actually i’m having issues installing the theme and for the 3rd i try to reinstall.
Hi, sorry for the delay, the email notification on your comment has landed in spam folder. Kindly provide your URL and your purchase code in codexthemes.ticksy.com, thank you.
When will there be an update for WPBakery? As far as I know there are small vulnerabilities, which are fixed in version 6.13.0
Hi, sorry for the delay, the email notification on your comment has landed in spam folder. There were already several updates. If you still have issues with this kindly drop us a line via our contact form at https://themeforest.net/user/codexthemes
Hey! Anyone hear my voice?
Hi, sorry for this delay, your initial mail request has landed in the wrong folder. Kindly check your mail, we have replied.
I accidentally deleted my site that I had previously set up with the theme I bought from you. I’m trying to re-install but the license key is giving an error. Could you please reset my license key?
Hi, kindly check your mail, we have replied on your mail request. To speed up the processing of requests kindly use our support center at https://codexthemes.ticksy.com/ , thank you.
The license I bought does not work, please check my license code. I don’t need support, I need my license code to work. Can you check my license please
Hi, resolved via mail
Hi, my client just bought Cryption theme and would like to add a Cryptocurrency Widgets PRO Price Label shortcode in the top area instead of showing the address and contact information. Is this possible?
Hi, kindly contact us via our support center or our contact form at https://themeforest.net/user/codexthemes , thank you
showing my purchase code is invalid
Hi, please share your purchase code via our contact form at https://themeforest.net/user/codexthemes , thank you
purchase code not working
Hi, please share your purchase code via our contact form at https://themeforest.net/user/codexthemes , thank you
Wordpress Page Widgets it doesn’t work
Hi, it should be working, please contact us via codexthemes.ticksy.com and provide your URL so we can check
Am still waiting
Your purchase code is not working
Hi, please provide your purchase code via our contact form at https://themeforest.net/user/codexthemes , we will check. Thank you
Am still waiting, have provide the purchase code
Or can I get new license for old project?
Hi, sorry for this delay, we have got your mail and will reply asap.
Please answer my ticket #3121649
Resolved
Hello my activation code suddenly got broken! It doesn’t work, my domain is regant.co so pls if there any other domains using my activation code dismantle it.
Hi, as we can see everything should be fine and working well, can you please share your purchase code (with activation problem) via our contact form at https://themeforest.net/user/codexthemes
hello please am having issues with changing the colors in my website i need help,
hello please i need help to know which section under colors where i can change the following colors from my footer, header, mobile menu tab color
hello please am having issues with changing the colors in my website i need help,
hello please i need help to know which section under colors where i can change the following colors from my footer, header, mobile menu tab color
hello please am having issues with changing the colors in my website i need help,
hello please i need help to know which section under colors where i can change the following colors from my footer, header, mobile menu tab color
Hi, would you be so kind to share your purchase code and your URL via our contact form at themeforest.net/user/codexthemes ? Thank you
i have done that
Hi, I bought your theme in 2019 and now i was updating the plugins.
For my surprise I cannot update WPBakery Page Builder because my code is not working ¿?
How can i fix it?
It would be amazing it you can bring me any help.
Thanks
Hi, would you be so kind to share your purchase code and your URL via our contact form at https://themeforest.net/user/codexthemes ? Thank you
Hello, Please how do I move my product activation to a new domain? I used a domain for development and now I wanted to push it to the domain that the theme will be live on.
Thanks
Hi. i want to know how much your theme demand php memory limit at least to import demo.
Hi, sorry for this delay, the recommended settings are php_value max_execution_time 180 and php_value memory_limit 256M
Hi guys, I have a very tiny logo on all devices. I can see there is a common issue but no public fix for it. I have opened a case, will greatly appreciate it if you can advise quickly.
Hi, this was caused by the WordPress update, they have already fixed this in the latest release. We have also updated the theme respectively, so please feel free to update to the latest version (if you didn’t submit a ticket on this and it is still not resolved).
