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Discussion on CUPID - Adorable Kindergarten WordPress Theme

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156 comments found.

Hello, none of the VC shortcodes are currently working for me, how do I update WPBakery Visual Composer, thanks.

Hi, Sorry for a little delay because our country is on New Year holidays. To update VC, please do follow our guide here: step 1: go to download .zip file here: http://support.g5plus.net/forums/topic/download-revolution-slider-visual-composer/ (Register your account before downloading to open the link). step 2: Remove old folder contain Visual composer : http://prntscr.com/b3ekoi -> http://prntscr.com/b3ekv1 -> http://prntscr.com/b3ekzm step 3: Install Visual composer latest version: http://prntscr.com/b3elc8 -> http://prntscr.com/b3elgk -> http://prntscr.com/b3eln4 Done :) Let me know if you still need help. Thanks!!

My mistake, I wasn’t logged in last time I tried to download, that worked, THANKS!

Not at all. Any issues, feel free let me know, we will find out solution for that. Best regards!!!

Hi. New update request VC version 5.6 but in “theme-plugins” are only 5.5.3 version. the same error is with Revolution Slider. Fixit please!

Hi, To update VC, please do follow our guide here: step 1: go to download .zip file here: http://support.g5plus.net/forums/topic/download-revolution-slider-visual-composer/ (Register your account before downloading to open the link). step 2: Remove old folder contain Visual composer : http://prntscr.com/b3ekoi -> http://prntscr.com/b3ekv1 -> http://prntscr.com/b3ekzm step 3: Install Visual composer latest version: http://prntscr.com/b3elc8 -> http://prntscr.com/b3elgk -> http://prntscr.com/b3eln4 (similar to Revolution Slider plugin). Hop help you. Best regards!!!

Hi. i Have (still) problem with search results. You did’t answer on my topis: look topic: http://support.g5plus.net/forums/topic/doesnt-work-search-in-header/#post-11311

can you fix it?

Hi, Current your website can’t be reached: http://prntscr.com/mnyjmq .I will go back to check later. Best regards!!!

Hi, I can access now. As our supporter replied here: http://prntscr.com/mok4a6 http://support.g5plus.net/forums/topic/doesnt-work-search-in-header/#post-11703 There are currently no posts on your site, so when you search it will not return any results: http://prntscr.com/mok87c .Please re-check and let me know if you still need help. Thanks!!!

Hi, I have 2 questions

1) I can’t install the current versions of the add-ons that I want to provide the license code for? Are you licensed to us for plug-ins?

2) How can I set my logo to the site?

Hi, ” Can you speed up the return process”. Honestly I don’t understand what you mean, you want to speed up the site, right? If true, please do follow our guide here: http://support.g5plus.net/knowledge-base/how-to-speed-for-a-website/ .Hope help you. Best regards!!!

No, sir. I want to return the theme 5 days ago I started the return process, but still no answer and do not help? Please either update the theme or fix my problems or confirm whether to return

Hi, First, if your changes are applied to other pages that don’t apply to the homepage -> Please go to Pages -> Edit Home page and check you have a specific setting for the home page in the Page Setting area: http://prntscr.com/myjry8 .Secondly, the problem of changing the font, if you have cleared cache and still not get the change, please give me your account website to check, you can send information login via email: g5theme01@gmail.com or talk directly via skype (find with skype id: g5theme01@gmail.com or id: live:g5theme01 ). We will support you directly. Online hour: Mon-Fri / 8:30am-5:30pm (GMT+7). Don’t worry, if the error belongs to us and we can’t fix it, then we will accept the refund without any other requests. Best regards!!!

There is no option to update the plugins. The plugins are envato market and slider revolution. How can we resolve this?

I can not get a response regarding my issue. I have sent a few emails and no response.

Please wait a bit, we just back to work after long holidays and processing one by one. Thanks for your patience.

I checked on my help desk and don’t see you there, here: http://prntscr.com/njdvkg What channel you contact with us? email? or other? give me exactly here to check. Thanks

I bought and installed, but it failed due to some plugin can not find: log as below Please help me

Installing Plugin Revolution Slider (3/7) 正在从/home/public_html/1/wp-content/themes/cupid/theme-plugins/revslider_5.4.8.1.zip下载安装包… An error occurred while installing Revolution Slider: 下载失败。 URL无效。.

Installing Plugin Visual Composer (4/7) 正在从/home/public_html/1/wp-content/themes/cupid/theme-plugins/js_composer_5.6.zip下载安装包… An error occurred while installing Visual Composer: 下载失败。 URL无效。.

my site https://innomontessori.com/1/ ; i need change the logo to our logo. and I key in upload the logo file in theme option->general setting->logo. but the file is not changed. I create a css code to revise, but still not work, .header_logo{ img src=”https://innomontessori.com/1/wp-content/uploads/2019/05/logo_inno-e1557243501566.png” width=”171” alt=”innomontessori – innomontessori” }

pls help

Hi, Logo may be in Page options. Please go to “Edit page”: http://prntscr.com/nls8e5 then you scroll down and change in Logo: http://prntscr.com/nls90u Pleae re-check and if you can’t still change the logo, please go to my helpdesk at http://support.g5plus.net/, create topic & give me your account wordpress, i will check for you. Start here: http://support.g5plus.net/knowledge-base/how-to-start-receiving-support/ You can post access information in Access Info tab: http://prntscr.com/l12mfq when send private information as account website or ftp. Best regards!!!

Hi, how i can change the the text “our teachers” before the real title on post page type?

Hi, please go to this path: ...\wp-content\themes\cupid\single-our-staffs.php You can change in the line 5 as image: http://prntscr.com/o3n917 Let me know! Could you please vote again for our item? because you just sent your problem an hour ago. Thanks and best regards!!

wow! tks… Sorry, it was late and I was tired of looking … I’ll review it better. But you need review that site support, its really annoying.

Hi, I’m so sorry about that. I will review the reply on site support. You want to view the reply in support forum, you need to login this forum. Or you can contact to my mail:g5theme01@gmail.com. We are happy to assist you. Thanks and best regards!!

Hello there. I’m having trouble in importing the Demo Content. It never ends the Install Demo Data (and it is impossible to install the Rev Slider and the Visual Composer

Hi, did you purchase our theme? If you buy our theme through Envato Market, we will support for you. Thanks and best regards!!

Yes, I’ve bought your theme through the Envato Market. But when i try to instal the Visual Composer (pre packaged), it says that there is a download faillure, that the URL is not valid, altough the plugin is pre packaged in the plugin themes folder.

Hi, we are sorry, we don’t support on items downloaded through Elements : support.g5plus.net/knowledge-base/supports-from-elements/ we don’t see your purchase in the Envato Market: http://prntscr.com/oh2adb ==> http://prntscr.com/oh2aj5 Thanks & best regards!!

Hey Visual Composer and Revolution Slider didn’t download. It said failed. Kindly let me know.

Hi, We need to check your website about this problem. Please create the ticket in support site and send your website account (if you can) Thanks and best regards!!

hello team already ticket is created review once

Hi, Our supporter replied your ticket: https://sp.g5plus.net/ticket-details/?t=513 Please continue to discuss your problem in support site. Thanks and best regards!!

Hello team recently i purchased the theme but i am unable to install the Revolution Slider and Visual Composer as its showing that file URL not available, also its showing that update is needed for the same.

Sorry for replied too late here due to i haven’t got notification from ThemeForest. You can go to my private help desk at: https://sp.g5plus.net then login there, you will see menu to update latest version RS and VC plugins. Thanks

gasweb

gasweb Purchased

Hi Team,

forms of ym site doesn’t seem to work. Getting “Retry later or contact administrator” Red error messagge.

http://www.anffaslonigo.it/contatti/

Do you have any suggestions?

Hi, please create the ticket in support site: https://sp.g5plus.net/ and send your website account (if you can) so that we will check and fix for you. Thanks and best regards!!

will there be an update for this theme to WP 5.3.x?

Hi, the theme is compatible with WP 5.3.x If you have problem, please create the ticket in support site: https://sp.g5plus.net/ Thanks and best regards!!

Hello, i revolution slidet is outdated. it requires 5.4.8.1. And theme contains 5.4.8 What should i do?

Please go to my help desk at https://sp.g5plus.net , login there and download latest plugin, after that, manual install to your hosting/website to update. Thanks

Thanks and also sign up is not working. Please do something

Contact me via url: https://themeforest.net/user/g5theme send your purchase code, email to me here: http://prntscr.com/s0wdg4 I will create account then send to you via email. Thanks

Hello, I’ve purchased the Cupid theme from this site, I have the same issue as reported by other users: An error occurred while installing Revolution Slider: Download failed. A valid URL was not provided.. An error occurred while installing Visual Composer: Download failed. A valid URL was not provided..

Please advise! Also, I cannot find the demo-data.zip file, where should I be searching for it? Thank you for your support!

Thanks for your purchased my theme and replied quite too late because difference timezone. In your case, please go to my help desk https://sp.g5plus.net then create topic and give me your account WordPress(admin role) there, i will check and install demo data(free) for you. Don’t worry. That is fastest. Because may be internet restrict, server restrict download…etc. I need to check directly to fix. Thanks.

Hello, are you planning any theme updates?
I am interested in purchasing, but the last update was long ago.
Regards

Hi, thanks for your interest my theme. Currently, we haven’t got schedule to update it. You can buy, and we will support if any problem. In case can’t fix, i will refund no questions. Any pre-purchase question, let me know. Thanks

Hello,

Pre-purchase question:

Do you offer any option for a sticky navigation top menu?

I have checked all your demos and there is no such option enabled. I need to know before I purchase, because this is a requirement for my project.

Many thanks in advance!

Natasa

Thanks for your interest my theme. Unfortunately, my theme haven’t got this option at this time. Sorry very much. Thanks

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