21 comments found.
Hello, I need help in uploading UpQode Google Maps. And when I tried updating the blogs, the Homepage became white and I am getting errors with the blog page. It says “There has been a critical error on this website.”
I sent several messages to your support but no one replied to me.
I also updated the services but I am also encountering errors.
Hello there, I purchased this theme (Curantis) yesterday, there is no instructions how to activate the WPBakery. Do you have a video of how to install the theme. Can I use my envato licence for WPBakery?
Item details on this page does not mention Licenses but it talks about WPBakey ?? Can you please tell me if Curantis demo can be installed without WPBakery?
I paid support money and my questions are not being answered?? what is going on men?
I understand that you’re frustrated and I want to assure you that we’re committed to providing you with the best possible support. I’ve investigated the issue and found that there was a delay in our support team responding to your comment. This delay was due to a recent increase in the number of support requests that we’ve received.
I’ve escalated your comment to our support team and they will be getting back to you as soon as possible.
I have reported issues multiple times now and still have not heard back – when assigning a new menu in footer, it does not work. One page renders blank in Firefox. Anyone here has any advice?
Hello,
We have already responded to your ticket. But, you haven’t replied us back!
I had. What is best way to resolve this? Can you respond to email ticket again or here?
We have replied to the ticket again. We’ll give you a solution in the ticket itself.
Can you provide update as to about page is still not loading
Hello,
Please message us using the support tab and one of our support team members will assist you.
I submitted support ticket re about page, can you update please?
We have replied to your ticket.
Keeps asking me to upload this pluggin, UpQode Google Maps. This pluggin doesn’t exist any longer? What are we supposed to do on this?
With respect to your query here, we have installed the plugin for you. Please check into the site once again.
Kind Regards,
John from XTendify
Support Team
why is the theme Curantis Plugin not working with the new update
Hey there,
I’m sorry to hear that you are encountering issues with the theme.
To effectively assist you, please create a support ticket using the link below and our support team will gladly assist and guide you on the issues you are encountering
Click Here To Get Support for Curantis – Medical Care and Nursing WordPress Theme
Kind Regards,
John from Fox Themes
Support Team
The pre-loaders causes the theme not to load on Safari, any solutions?
With respect to your query here, we have replied to your ticket. Please check into it and get back to us within the ticket.
Kind Regards,
John from Fox Themes
Support Team
Does this theme have a dedicated career page?
Hey there,
With respect to your question here, here is the career page.
Let me know if this is what you are after
Kind Regards,
John from Fox Themes
Support Team
The swiper.js is not loading properly. It is taking a very long time and showing multiple errors in the console. There seems to be some issue with it. Please address this on High Priority.
Current Link: https://hillnut.com/clients/vihaara/
Following are the errors in the console. Uncaught TypeError: $t.find(...).foxlazy is not a function at h.slideChange (script.min.js?ver=5.8.3:1:7644) at swiper.js?ver=5.8.3:12:14893 at Array.forEach (<anonymous>) at swiper.js?ver=5.8.3:12:14871 at Array.forEach (<anonymous>) at h.s.emit (swiper.js?ver=5.8.3:12:14743) at h.updateActiveIndex (swiper.js?ver=5.8.3:12:24595) at h.slideTo (swiper.js?ver=5.8.3:12:28689) at h.init (swiper.js?ver=5.8.3:12:56777) at new h (swiper.js?ver=5.8.3:12:55158)
Hey there,
We have replied to your ticket about this.
Kind Regards,
John from Fox Themes
Support Team
Hi I submitted a ticket 24hrs ago, waiting for an answer to the error that I cannot resize the logo (the option in the theme settings does not work) and I have not heard back. Is there a payed service to get this done quickly as I’m coming up on launch. Please fix this
Hey there,
With respect to your query here, our response time is between 24 to 48 hours. Your ticket has also ben relied to. Kindly get back to us within the ticket.
Kind Regards,
John from Fox Themes
Support Team
Thanks John, ive created a user login as the site is under a ‘coming soon’ banner. Please check your email, as I’ve sent you everything you need to login and fix it. We launch in 30hrs so I hope you can assist by then. It’s the theme logo resize which isn’t working
Hey there,
We’ve updated your support ticket. Kindly get back to us within the ticket.
Kind Regards,
John from Fox Themes
Support Team
Hi i just installed the theme and all of the pages/content/widgets however NONE of the images have been imported. Please help me fix this!
Hey there,
Demo Images are not imported during a demo import. We have addressed your ticket in relation to this matter.
Kind Regards,
John from Fox Themes
Support Team
Cant even edit pages either
Hey there,
I’m sorry to hear that you are encountering issues with the theme.
To effectively assist you, please create a support ticket using the link below and our support team will gladly assist and guide you on the issues you are encountering
Click Here To Get Support for Curantis – Medical Care and Nursing WordPress Theme
Kind Regards,
John from Fox Themes
Support Team
This Template is terrible to install, I tried installing the Full demo but i keep getting stuck.. now i installed partial demo and the template is problematic. I cant even edit the logo.. Please how do i install the full demo without these issues
Hey there,
I’m sorry to hear that you are encountering issues with the theme.
To effectively assist you, please create a support ticket using the link below and our support team will gladly assist and guide you on the issues you are encountering
Click Here To Get Support for Curantis – Medical Care and Nursing WordPress Theme
Kind Regards,
John from Fox Themes
Support Team
Hello Lovely Customers,
In the recent WordPress Update 5.5, the jQuery migration was removed from the core files and our themes suffered some conflicts.
We are working super hard to have an update ready for the next week, meanwhile, please use this plugin to fix all the issues.
Those customers who haven’t updated WordPress yet, we highly recommend to wait till we release the update and only after that update your theme and just after that update WordPress.
Thank you for being such great Customers.
Best Regards,
Your Team.
Congratulations! Nice Work, GLWS 
Thank you so much!
Nice Work, GLWS
Appreciate your comment! Regards
Super work Congratulations! Good Luck with Sale
Thank you so much!
Great Work, Congratulations GLWS
Thank you so much!
Hello, Congratulations for your new template, Great design, cool features and we wish you to have lot of sales.
Thank you so much for such pleasant words. Regards
Very nice.
Much appreciate your comment!
