79 comments found.
hi, is it possible to use your own fonts without Google Fonts?
Hello,
Thank you for contacting us!
The theme enables you to use both Google Fonts and custom fonts in your design. You can load up to 3 different font families, including different styles and weights for each typeface. Please check our article or video tutorial to see how to add a new custom font – https://themerex.net/wp/add-new-font-to-wordpress/ and https://youtu.be/7lkZpoqZrpI
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Hello, is there an easy way to do a full width page template? I see only two page templates for default and blog… .The default has the sidebar and is there an easy way to do a full page template? Thanks!
Hello,
Thank you for your interest in our WP template!
The theme offers Wide and Boxed options for the content width – https://prnt.sc/PVexrki6gqfp and you can easily hide the sidebar. For more details, please follow http://custom-made.axiomthemes.com/doc/#theme_customizer
Regards.
Does this theme support RTL?
Hello,
Thank you for your interest in our theme!
The theme has a left-to-right text direction by default. For RTL support, additional rtl stylesheet is required. If there is a need, our Customization studio can create it for you. To get a quote, please submit a ticket at https://themerex.net/support/ – choose “Get a free quote” category.
You may also consider these WP templates with RTL support:
1 – https://themeforest.net/item/reprizo-jewelry-watch-shop-wordpress-theme/27898992
2 – https://themeforest.net/item/qwery-multipurpose-business-wordpress-theme/29678687
3 – https://themeforest.net/item/kicker-multipurpose-blog-magazine-wordpress-theme/29362844
Regards.
Hi.
Obviously, people using your theme for a live site aren’t going to want to add demo data once the site is up.
How do we completely remove the buttons at the top of all admin pages to ‘install Demo data’ ? Likewise, there is a link under the Appearance menu to do so as well, which is added by your trx_addons plugin.
I can put code in the child theme functions.php file to override the ‘custom_made_admin_notice’ but it really ought to be an admin theme option someplace I can just shut off. I’m guessing I just can’t find this option somewhere.
Thanks.
Hello,
Thank you for getting in touch with us!
Our Tech support team will be glad to assist you with any questions you have. Please submit a support ticket at https://themerex.net/support/.
Thank you!
Thanks, but your support system won’t allow me to submit a simple theme question like this without buying more support. Can you tell me where this setting is? or if it even exists?
As mentioned, this general question wasn’t allowed to be asked of your support, without paying for more support.
For anyone else looking for a way to do this, you can add this code to your child theme functions.php:
//hide Parent theme "Demo Data" links at the top of all pages.
function custom_made_admin_notice() {
//empty the function
}
add_action( 'init', 'custom_made_admin_notice', 25 );
Hello, is this still supported and updated?
Hello,
Thank you for contacting us!
Please note that the template is fully maintained by Our Team and includes Themerex Updater plugin allowing you to update all bundled plugins directly in the Dashboard and to keep the theme components up-to-date. Please review this guide: http://custom-made.axiomthemes.com/doc/#theme_update_plugin
To ensure full compatibility with WP 5.8 we recommend installing Classic widgets editor plugin – https://wordpress.org/plugins/classic-widgets/
Currently, we are working on a new theme version. It is at the Testing stage and will be released in a while. In case you come across any difficulties, our Tech support team will be glad to help you solve them at https://themerex.net/support/
Regards.
Hi,
Pre-sale questions: Is it possible to assign individual image to the options of metal type in the product page, so when the visitor click on a desired metal, a relevant image will front in the main image.
For products that are not customizable, is it possible to hide the diamond shape, metal type & style options or even better hide each of them on a case to case basis?
Thanks.
Hello,
Thank you for contacting us!
Sure. Woocommerce plugin that is included in the package allows adding an individual image for each product variation.
You can choose whether the product is simple or variable (with options). Thus, you can remove options that are not required – https://docs.woocommerce.com/document/variable-product/
Regards.
Hello, I am having an issue with pricing displays on this site as of late where the prices inputted on WooCommerce on the backend are not showing correctly on the front end.
I see that someone else had this problem via the comment section however you did not show the solution you provided to them.
This pricing works fine when switched to other themes and the issue still happens with just your theme and WooCommerce activated with all othe plugins deactivated.
Shouldn’t have to pay for support for this basic functionality.
Appreciate your help with this as it is somewhat urgent to have this resolved. Thanks!
Hello,
Thank you for contacting us!
Our Tech support team will gladly offer you a quick fix. Please submit “Presales Question” ticket at https://themerex.net/support/ providing theme purchase code in the message body. It doesn’t require support renewal.
Regards.
Hello, are there any plans to update this theme?
Hi,
Does it support the WooCommerce Ratesbox automatic rates plugin for selling precious metals (gold, silver, etc.), coins and jewelry?
https://ratesbox.com/Thank
Hello,
Thank you for your interest in our template!
We cannot guarantee the theme full compatibility with third-party plugins as we have not tested them together. However, you may try using the plugin with the theme. In case some extra stylesheets are needed for its full compliance with the theme, our Customization studio can create them for you. To get started, please submit a request to “Get a free quote” category at https://themerex.net/support/
Regards.
Can you send me the recent update for WPBakery?
Hello,
Thank you for choosing our theme!
Please note that the theme includes Themerex Updater plugin allowing you to update all bundled plugins directly in the Dashboard. Please review the detailed instructions: http://custom-made.axiomthemes.com/doc/#theme_update_plugin
In case you experience any difficulties in this matter, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Hello, I got this theme off of the elements.envato subscription service they have. All was working fine until I recently noticed the issue with the decimal points not showing correctly on the shop page. Instead of 3.49 it’s showing as 349 – its all correct in checkout just not on the main shop page. How do i fix this?
Hello,
Thank you for contacting us!
According to the Envato Elements policy, items downloaded on Elements are not supported. However, we highly value our customers’ requests and understand your need for assistance. Please use option “Presales Question” at https://themerex.net/support/ Our Support Team will provide the fix as soon as possible.
Regards.
My support has expired, but a when I had support, I sent a request to fix my shop page, as all the links go to 1 specific product. Please let me know how I can fix this error.
Hello,
Thank you for contacting us!
Please use option “Presales Question” at https://themerex.net/support/ and provide your ticket support ID with the reported issue.
Regards.
32169
Ticket #32169
Hello,
How can I disable sticky header and remove the search from header?
Regards.
Hello,
Thank you for getting in touch with us!
Please contact Our Technical Support Department by submitting a support ticket at https://themerex.net/support/ They will be happy to assist you with your request.
Regards.
Good Morning. I’m trying to find out a way to customize the product detail template in WooCommerce. I just need to reposition the product title from being in the solid color underneath the header image to displaying the product title near the “Add to Cart” button. I want the product title to be closer to the description, product image, etc. It’s too far up top. Where in the theme would I go to modify this product detail template?
Hello,
Thank you for getting in touch with us!
You may unhide a standard product title adding one line of CSS to Appearance -> Customize -> Additional CSS: https://prnt.sc/wltyx2
.woocommerce div.product .product_title {
display: block;
}
The title in the header can be hidden instead. In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Hi, the theme has a bug, if I set 2 decimals then it removes them just if I set 1 then it’s ok. But the customer asks me 2. How can I fix it? I can’t open the ticket because my support has expired but I don’t ask for support I ask for a theme that works. Thanks.
Hi, I purchased through Envato Elements and I cannot find any purchase code to use in the ThemeREX Updater. What can I do to update? Thanks!
Getting a “You don’t have permissions” error when trying to use the standard WordPress Customer menu. Happens only with this theme with all other plugins disabled. Any idea how to fix? Thanks.
Hello,
Thank you for getting in touch with us!
To investigate your issue additional information is required.
Please provide your website details in the support ticket at https://themerex.net/support/ Our Tech Support team will assist you with the issue.
Thank you!
Hello, I’ve just installed the theme and there’s a bug… the prices are displayed WITHOUT decimal separator (, or .), so €59,50 is displayed €5950… even in backend.
https://nordglass.biz/shop/alzate/14-3931b/If you inspect the code you’ll se that decimal are correct… it’s only that the decimal separator is not displayed
I see the problem is even in your demo
Hello,
Your ticket has been updated with a solution. Please review it at https://support.themerex.net/ticket/23730.
Thank you for bringing this to our attention. Your feedback helps us to get better.
Have a nice one!
Hi! No recent updates to the theme ?. I need to update WPBakery Visual Composer and Slider Revolution. Thank you!
Hello,
Thank you for contacting us!
To update the bundled plugins to the latest version please use Themerex Updater plugin included in the package following these instructions: http://custom-made.axiomthemes.com/doc/#getting_started (please see ‘Update Option 1. Update using the ThemeREX Updater plugin’ section)
Regards.
Hello. I bought this theme through https://elements.envato.com as I have a subscription that I pay for monthly and your theme was packaged as one of the themes I could download and use. I’m having some challenges with getting Visual Composer to show up when I go to edit pages. Can I get some help. I have tried the following:
1. Tried to deactivate the Gutenberg Editor 2. I tried to install classic editor plugin and tried to override Gutenberg no luck 3. I tried to update the Visual Composer (WPBakery) plugin I’m using to the most recent and bought a license for it, no luck.
I’m trying to be able to edit my pages in Wordpress and see my elements and blocks by using WPBakery Visual Computer to do that, no Gutenberg editor. Also I can’t see TEXT edit mode (code-view) on the page editor when I click the tab “Text” in the editor area to switch my view?
Any help or direction would be appreciated.
Also when I tried to submit a ticket on your support website it’s asking for a purchase key. I wouldn’t have that since I bought it through https://elements.envato.com. Thanks in advance for your help.
Hello,
Thank you for contacting us!
To avoid any issues, bundled plugins should be updated to the latest version using Themerex Updater plugin included in the package. Please review the detailed instructions:
http://custom-made.axiomthemes.com/doc/#getting_started(please see ‘Update Option 1. Update using the ThemeREX Updater plugin’ section)
We recommend making a full backup of your website before any updates.
Regards.
