Hi, I’ve followed the documentation as best I can but the revolution slider doesn’t show. I’ve uploaded cypress-slider-1.zip and cypress-slider-2.zip but on the home page it just shows in red writing:
evolution Slider Error: Slider with alias not found.
Maybe you mean: ‘cypress-slider-1’ or ‘cypress-slider-2’
I’m sorry, but, where did you upload “cypress-slider-1.zip” and “cypress-slider-2.zip” ? Those two files should be imported via Revolution Slider settings, not any other way.
If you imported them in Revolution Slider settings, you shouldn’t see this error notice anymore.
I uploaded via the revolution slider plugin.
I uploaded via the revolution slider plugin where is says upload slider. Any ideas?
To be honest, I don’t get it – if you uploaded Cypress slider zips in Rev. Slider settings page and there was no error notice on import, the sliders should be visible…
Can you try this – go in Appearance > Page builder, select template used for page where slider should be and re-assign slider in Page builder block settings.
Can I delete Woocommerce as a plugin – if i don’t want to sell anything – while using Cypress theme?
Yes, you can. And Cypress will function properly, although, theme is designed for eshop so there will be some missing functionalities (shop related)
Is the product zoom powered by custom theme code or a plugin?
Example can be seen here – http://aligator-studio.com/cypress/shop/evening-dresses/siren-evening-dress/
it’s a custom theme code – you can switch to product zoom (magnifier) in Appearance > Theme options > Shop settings.
The parrallax images on my pages don’t work in iPad Landscape. Any help would be great!
just to inform you – we’re changing the parallax “engine” for the next theme update, and we’ll include this issue in “fix”. Update will be available in a few days.
Thank you for your patience.
When I go to upload the new theme updatevia the downloadable ZIP, I get “missing the style.css stylesheet.” Please help.
this is very common error here on Theme Forest, please see here – http://themeforest.net/item/cypress-woocommerce-theme-/6853198/support
In short, download package itself is NOT WordPress instalable theme. This file is inside that package, and its called Cypress[version nuber].zip
The theme is compatible with the latest version of woocomemrce 2.4.4?
we’re updating theme for WC 2.4+ “as we speak”, and update it in a couple of days.
Thank you for your patience.
Great theme.. thx for the work you guys do!
1. Ajax error still occurs after update on sort from home page: maxandmarlow.com
2. Child theme was not in the update? Could not log into Admin page properly unless i rename the Cypress folders and defalut to WP 2015 theme, then can log in properly- otherwise get White screen of death on Admin log in page. Help?
off course, those errors shouldn’t happen … (but it did).
We will inspect this and get back to you asap.
fixed.. Child theme functions.php file had too many extra lines in it. – To Solve: look at your theme’s functions.php file. If there are extra spaces at the bottom, then you should consider fixing it. If you are using a poorly coded function in your theme’s functions.php file, then it can cause this as well.—-darn extra lines… what the heck ????
Oh, great, thanks ! It must be a “headers already sent” error (google it, you’ll see what a nasty error is it). We already had issues with this. It’s not a matter of poorly coding (well, in some cases it is), it’s a bit more complex…
I will clean child theme for the next update, but you should keep your copy of child theme, now that you figured it out.
Anyway, thank you very much.
I”m interested in purchasing this theme. Does it have a full width layout feature? I’m also looking for for a sticky mega menu for the header, I think I saw that in the demos. I would like to use specific fonts as well; Swiss 721 and or Futura. Another feature that I’m looking for is ability to have an image thumbnail of a screen that acts as a botton (with hover), in a banner slider. When that button is clicked I would like to open a youtube/vimeo video in a lightbox. If this theme has those features I’m sold.
On the one page demo there’s a sticky menu, is it possible to use that same menu with multi page site? Also it looks like Slider Revolution plugin is included, I couldn’t use that plugin to have a screen button that opens a model window with a vimeo/youtube video? Is there any lightbox/model window feature for video?
Page with sticky menu is one-pager, and sticky menu only applies there. We estimated it’s not necessary to have sticky menu with fixed header/side menu, which is main theme layout.
We didn’t test Rev. Slider with video modals, but we found out HERE, that it isn’t possible, that is, there is no such admin option for Rev. Slider.
However, HERE is explained how it possibly could be done, using “Easy Modal” plugin (from same authors of “Revolution slider”).
Sorry it cannot be more simple. Perhaps there are some specialized themes (more gallery type), that would fit better your needs ?
Hello, i would like to disable all the mouse/scroll effect.. like fade in-fade out when i scroll in page like this: http://www.robbas.it/hosts/
I tried to disable all the options on theme options but didn’t change.. Can you help me ? Thank you, Luca
Hi, did you try to disable the fadein fadeout effect per block basis ?
Hi, thanks for reply, yes i tried and my template haven’t fade effect active..
ok solved, sorry, some conflict with sliders plugins.. my bad !
oh, sorry for not replying sooner ( I was deploying our new theme, and just about to reply …). I’m glad you figured it out.
good luck for your new theme !! cypress is amazing
Thank You very much !
hi there. LOVE Cypress theme. have some important questions, but can’t log into your support even though i have a legit’ purchase code. help….
could you please send your purchase code to firstname.lastname@example.org and we will send you login info for support. You can also post here your questions (if the list is not too long )
Hello, the menu on mobile phone is not working ( nothing shows upon click) , I am also using vertical & mega menu option , can I fix this issue?
could you please share the address of your site so we can inspect this, because the mobile menu should work fine … Thank you.
Thanks got that, another issue is videos from page builder rows background are not showing on phone/tablets, can this be resolved? Regards
video backgrounds are disabled on mobile for purpose, to save bandwidth and I’m afraid that cannot be changed.
Use video for desktop, but also set background image, as fallback for mobile (back image is set in Row settings,too)
When i am trying to setup the theme and installing the woocommerce plugin the site goes down and i am only facing this issue with this theme
Hi, sorry for delayed reply due to holidays.
Did you download latest theme version ? If so, please deactivate temporarily all plugins (if there are any) before install latest version of Cypress. See more about troubleshooting WP here: https://www.youtube.com/watch?v=sUI-XUD6WUY
Hello! I use this theme on www.lorelaicreations.ro website. These are my issues on mobile devices (I’m testing on an Android tablet and phone).
1. On Android tablet, the website loads properly, but I can’t click subcategories on my shop. For example I have “Magazin > Accesorii par mireasa> Bentite” on my website. If I click “Magazin”, I can’t select the subcategories listed above, because the drop-down menu disappears and the website starts to load ” Magazin” category.
Can you fix this?
2. On Android phones you can’t scroll down because of the slider. Is there a method to keep the slider and be possible to drag and scroll down the website?
we got your email also and will reply ASAP.
I’m trying to log into support, but it’s not working for me. I’ve got the right purchase code, but get an error message that the code is invalid. I just purchased your product a month ago! Please advise.
we moved our support to new system and address, so please, go here – and fill out the required data : http://help.micemade.com/
I would like to know how to select sub-categories in the page builder templates. It only allows me to select categories, not sub-categories. However, I need to filter based on sub-categories.
I’m not sure, but, did you contact us on our support ticket system about this issue ?
Hi Good theme (Would be 5 star if I could sort this issue out). The 3rd level sub menu flickers and the disappears on IPAD. Do you know how to fix?
Thank you very much.
Could you please provide the address so I can check this out ?
Hi, is it possible to have a multiple subcategory created under one of main category or under another subcategory? Thanks.
Hi, sorry for delayed reply. You can create as many subcategories as you like, but we wouldn’t recommend to go beyond 2-3 levels depth.
Hello, I love the theme. A new customer needs something like this.
I wonder if it is compatible with Wordpress 4.5.1?
Thank You !
Yes, Cypress is compatible with WP 4.5.1
Thank you. Another question.
It is possible to use it only as a catalog, without options to buy?
We were going to use as catalog and then activate the shop for sales.
Cypress is meant to be used as shop, but if you install “YITH WooCommerce Catalog Mode” or “WooCommerce Catalog” plugin, it can be used as catalog.
You’re welcome !
Hi, I have updated the theme and all the plugins and something is wrong with the columns in shop page. Instead of appearing three columns (or the number of columns chosen on Theme Options), they appear disordered, you can see it here: http://www.damaalaricana.es/tienda-electronica
How can I solve this? I have checked the system status and there are some old woocommerce files on Cypress theme folder:
I’m using child theme and I tried putting the updated files in the child theme folder but the problem is not resolved.
we will update Cypress to meet the latest WooCommerce updates in a couple of days. You should get update notice from Theme forest.
Thank you for your patience.
Alen, Micemade themes
Ok, thank you! I will be attentive to the update.
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