209 comments found.
WooCommerce (specifically, the mini-cart.php and product-image.php templates) has been updated and now your theme doesn’t function properly with WooCommerce anymore. I already updated the templates manually, but the error still is present. Please update your theme to reflect the changed with WooCommerce.
Hello, thank you for contacting!
Our developers are working on the corresponding theme update that will be available for download during the day, thank you for your patience.
Please feel free to contact our support team at https://cmsmasters.net/help-center/ should you have any other questions.
Thank you!
Im seeing this on page speed. Can you help?
TypeError: Cannot read properties of undefined (reading ‘left’) at https://myWebsite.com/wp-content/plugins/cmsmasters-mega-menu/js/jquery.megaMenu.js?ver=1.2.7:14:25
Hello, thank you for contacting!
There are no known issues with the latest theme version functioning. Please make sure to use 1.3.4 theme version, update plugins and clear cache. In case the problem remains actual please submit us a request at https://cmsmasters.net/help-center/ with the link to your site and relevant WordPress and FTP credentials and our support agents will take care of it.
Thank you!
You cant really say there’s no known issues when i presented to you a issue. However turns out this was because im using 2 themes. All good on your side. Thank you for your answer.
Hello!
Thank you for getting back – pleased to know that you’ve found a solution. Please don’t hesitate to contact our support team at https://cmsmasters.net/help-center/ should you have any other questions.
Thank you!
Content composer doesn’t work after upgrading worpress to v6.1.1 Are you going to fix that?
Hello, thank you for contacting!
There are no known issues with the latest theme version functioning. Please make sure to use 1.3.2 theme version, update plugins and clear cache, it should be helpful.
If the problem remains actual from your end please submit us a request at https://cmsmasters.net/help-center/ with the link to your site and relevant WordPress and FTP credentials and our support agents will take care of the case.
Thank you!
Hi, getting Uncaught TypeError: jQuery(...).cmsmastersContentComposer is not a function error
Hello, thank you for contacting!
There are no known issues with the latest theme version functioning. Please make sure to use 1.3.0 theme version, update plugins and clear cache, it should be helpful.
In case the problem remains actual please submit us a request at https://cmsmasters.net/help-center/ with the link to your site and relevant WordPress and FTP credentials and our support agents will take care of the case.
Thank you!
hi, we are up to date with the theme version and plugins.
I have logged a ticket with cmsmasters.
Awaiting a response now.
Hello!
Could you please specify a ticket number so that we could check the progress for you?
Thank you!
I have bought the theme, is there a way I can integrate payment with class reservation?
Hello, thank you for contacting!
Basic The Events Calendar plugin doesn’t provide the desired functionality, though you can try to use some add-on for this purpose, as an example:
https://theeventscalendar.com/products/wordpress-event-tickets/
https://theeventscalendar.com/knowledgebase/k/tickets-commerce/
Please note that we haven’t tested The Events Calendar plugin add-ons functioning with the theme and thus can’t guarantee their compatibility, appreciate your understanding.
Please feel free to contact our support team at https://cmsmasters.net/support/ if you have any other questions.
Thank you!
We purchased this theme summer 2020 and have been running since. Over the past month, we have been repeatedly hacked. We only run plugins that have been included in this theme and everything appears to be up-to-date. The hack uploads wp-logo.php to the theme directory and modifies wp-config.php with malicious code. Please advise.
Hello, thank you for contacting!
There are no known issues with the theme – we doublechecked it again, besides it was checked by Themeforest reviewers and is proven to raise no problems. The issue isn’t theme-related and in fact there is not much we can recommend. Please make sure to always run the current versions of WordPress, the theme and plugins. We strongly recommend you not to keep default themes on your server (such as Twenty Twenty-One for example). You can also try to use some security plugin to protect your site.
Should you have other questions please feel free to contact our support team at http://cmsmasters.net/support/
Thank you.
Hello guys,
Really nice theme, I just bought it a few days ago and found nearly everything I needed 
Just two questions : - How to rename the “Projects” into another word/category for instance “Classes”? - How to hide the ”$” in the pricing table (my currency is €)
Thanks a lot guys!
Hello, thank you for contacting!
You can set the needed Project slug here. Besides the word ‘project’ can be found in the theme .pot file and can be changed to the needed via it. The theme DOCS contains rather detailed instructions concerning the theme translation, please look through it as the procedure of the word/phrase changing is the same to the procedure of the translation. The theme documentation can be found at the DOCS folder you downloaded from Themeforest together with the theme archive (open index.html file in any browser).
You can change $ to the needed currency in the Pricing Table shortcode settings.
We should note that personal assistance is provided via tickets system – please submit us a request at http://cmsmasters.net/support/ if you have other questions and our support agents will gladly help you.
Thank you.
Hello guys
Thanks for your reply! That’s really helpful.
I have another question about the theme. I’m currently creating a blog section where I’d like to show one specific profile but I can only show profile by categories, which is not really convenient in that case.
Is there a way to chose in the backoffice (“Profiles Shortcode Settings view”) to showcase one specific profile?
Thanks again for your kind help! Cheers,
Sacha
Hello Sacha!
You are always welcome!:)
We recommend you to create the profile with the certain category that will be used for this profile only and then choose this category to be shown on the page via the Profiles Shortcode Settings.
Personal assistance is provided via the tickets system – please contact us at https://cmsmasters.net/support/ if you have any other questions and our support agents will take care of your request.
Thank you!
Thanks a million!
You are welcome!:)
Can I update the theme directly in Wordpress (without having to download from theme forest and upload it?)
If not, is it possible to get a theme transferred to me? I’ve taken control of a website for the owner, but the previous web designer purchased the theme, They have sent me the purchase code and licence file, but it’s not much use if I cannot update the theme.
Many thanks
Hello, thank you for contacting!
The theme can be updated in WordPress via the Envato Market plugin. We should note that the Envato Market login details are required so that the plugin can be connected to the account from which the theme was purchased.
Please contact our support team at http://cmsmasters.net/support/, specify the theme purchase code and our support agents will provide you with the current theme version.
Thank you.
hi guys, great theme. One question: does the theme include the pro version of Event Calendar? Thanks
Hello, thank you for contacting!
The Events Calendar PRO plugin is not included in the theme package because it does not provide the license that would allow theme developers to redistribute this plugin, and this plugin extension should be purchased separately by end users.
This situation is typical for many other plugins as well, like WooCommerce paid addons, WPML etc. This is a general practice that applies to all theme authors identically, appreciate your understanding.
Please feel free to contact our support team at http://cmsmasters.net/support/ in case you have any questions.
Thank you.
does the latest update include the update for Layer Slider?
Hello, thank you for contacting!
Yes, the current version of Layer Slider plugin is included in the latest theme update.
Please feel free to contact our support team at https://cmsmasters.net/support/ if you have any questions.
Thank you.
thanks! what folder is it in? i downloaded the theme but there is no plugin folder.
Hello again!
You can find the plugin in dance-studio\framework\admin\inc\plugins\ folder.
When the theme is updated there is a notice in the admin panel that suggests to update the theme plugins, so you can deactivate the plugin version you use at the moment and update the plugin via WordPress dashboard.
Personal assistance is provided via tickets system – please contact us at https://cmsmasters.net/support/ if you have further questions.
Thank you.
I have received an update on 11th Dec 2020 and update the theme Dance Studio – WordPress Theme for Dancing Schools & Clubs. After update am not able to edit content and images in the website. Please help me for the same.
Hello, thank you for contacting!
There are no known issue with the current theme version (1.2.6) functioning. Please make sure to update plugins after the theme update (check Appearance/Theme plugins tab) and clear your browser cache, it should be helpful.
In case the issue remains actual please submit us a request at http://cmsmasters.net/support/ with a link to your site and relevant WordPress and FTP credentials and our support agents will take care of the case.
Thank you.
Hello, thank you for contacting!
You can change mentioned phrases using the events-calendar.pot file located in wp-content/plugins/the-events-calendar/lang folder. The theme documentation contains the instruction on translating the theme (the procedure of the phrases’ changing is the same), we recommend you to look through it as it can be helpful.
Should you need our assistance please feel free to contact our support team at https://cmsmasters.net/support/
Thank you.
I have already purchased the theme for two sites and absolutely love it. I am currently planning on purchasing it a third time for a third site – but this site would absolutely love to have a full screen slider on the landing page with transparent navigation. Having not found where to set that: Is that even possible?
Hi, thanks for contacting!
Sure, it’s possible, to set the transparent navigation please enable Header Overlaps Content option when editing the landing page: https://www.screencast.com/t/kkFnNBYEfVQ1
You can also enable Header Overlaps Content in the Theme Settings – General – Header https://www.screencast.com/t/nWfracGUOs
Pease set transparent Header Background color: https://www.screencast.com/t/zroC30JU in the Theme Settings – Colors – Header tab.
The theme comes bundled with two slider plugins – Layer Slider and Revolution slider, you can use them for free. On our demo we use the Revolution slider plugin, and you can set it full screen in the slider settings: https://www.screencast.com/t/EZQPS1Scm Here you can find more info about the Revolution slider: https://www.sliderrevolution.com/help-center/
You can also use the Layer slider plugin and set it full screen: https://www.screencast.com/t/m3uM0SYOQ2lw , here is the link to the slider docs: https://layerslider.kreaturamedia.com/documentation/
Should you have other questions please feel free to contact our support team at https://cmsmasters.net/support/
Thank you!
Perfect, thank you!
You are always welcome! Please feel free to ask any further questions!
Hi: I Cant access the interface of the Content Composer, is this part of the WP 5.6 issues?
Hi, thank you for contacting!
Please make sure to use the 1.2.6 theme version that is available for download at the moment. This theme version is compatible with the WordPress 5.6. After the theme update please don’t forget to update Content composer plugin and clear your browser cache.
Should you need our further assistance please contact our support team at https://cmsmasters.net/support/
Thank you.
Thanks for your response Indeed I am using the 1.2.6 Version of the Template running on WP 5.6 and Content Composer last version. Still cant access the editor…. Please help…Client is pissed off!
Hi again,
Please make sure to clear the cache after the theme and plugin updates. If the problem still persists, please don’t hesitate to contact us directly by submitting a request at https://cmsmasters.net/support/, and provide your WordPress admin login credentials as there is a need to investigate the issue from your end.
Thank you!
Hi, when is a new update caming for WordPress 5.6?
Hello, thank you for contacting!
Theme version that is available for download at the moment is compatible with WordPress 5.6.
Should you have other questions please feel free to contact our support team at http://cmsmasters.net/support/
Thank you.
Hi, I’m an amateur and I’m having trouble editing the theme. is there a video that could help to edit the theme? i will be really thankful
Hello, thank you for contacting!
Available video tutorials can be found here https://cmsmasters.net/support/ We can also recommend you to look through the theme documentation – it should be helpful. The theme documentation can be found at the DOCS folder you downloaded from the Themeforest together with the theme archive. (open index.html file in any browser).
Personal assistance is provided via tickets system – please submit us a request at http://cmsmasters.net/support/ in case you’ll have questions concerning the theme functioning and our support agents will gladly help you.
Thank you.
HI, the Contact Form Builder plugin always gives me an error message: “Error on page! Please reload page and try again.”
Hello, thank you for contacting!
We should note that CMSMasters Contact Form Builder plugin is considered to be obsolete after WordPress 5.5 update and we recommend to use Contact form 7 plugin instead in order to avoid possible issues with the theme functioning, appreciate your understanding.
Personal assistance is provided via tickets system – please submit us a request at http://cmsmasters.net/support/ in case you’ll have other questions.
Thank you.
*Please note, that according to the Envato rules all support (except updates) is provided within first 6 months after the purchase. At the moment your support has expired. We advise you to extend support to continue receiving assistance.
I’m sorry that the plugin has become obsolete but it shouldn’t be our problem, that is of the customers who when they bought the theme (and everything that came together) did not believe that the products would not be updated properly. Also for this type of problem I shouldn’t even need the assistance extension because it must be your commitment to ensure that what we have purchased always works
Hello again!
Considering a plugin or a theme to be obsolete is an ordinary practice and sooner or later this happens to most of themes/plugins that’s why we recommend to use the alternative contact form builder plugin in order to avoid possible issues with the theme functioning. Thank you for understanding.
Hi! I’m using your template. For the projects, I have it selected to show as classes (under the “Our Classes Choose your style”. Above it shows options between “ALL” and “CLASSES”. How can this be removed? I do not want an option between the two because they are both the same. Thanks!
Hello, thank you for contacting!
Personal assistance is provided via tickets system only- please submit us a request at http://cmsmasters.net/support/ and our support agents will gladly help you.
Thank you.
We’d kindly ask you to log in with the account the theme was purchased with, so that we could see “Purchased” and “Supported” tags. Appreciate your understanding.
If you’re like me and support has expired but now you can’t even edit a Product even though the theme is the latest version and so is WP and Woo, just disable the dodgy CMSMasters Content Composer plugin, make your change and then re-enable it. It’s causing me huge problems and this is the only workaround – should not require support when things don’t work properly 
Hello, thank you for contacting!
The issue you have isn’t a typical one and there is a need to investigate it from your end.
Personal assistance is provided via tickets system – please submit us a request at http://cmsmasters.net/support/ with a link to your site and relevant WordPress and FTP credentials and our support agents will take care of the case.
Thank you.
Hi, We have successfully used theme for more then 2 years. But now after WP upgrade we lost logo and wull width option. Logo is not seen on the website, but it is set in options. What could be the case? Thanks
Hello, thank you for contacting!
The issue you have isn’t a typical one and it is difficult to recommend anything without seeing your site and investigating the problem from your end.
Personal assistance is provided via tickets system – please submit us a request at http://cmsmasters.net/support/ with a link to your site and relevant WordPress and FTP credentials and our support agents will take care of the case.
Thank you.
*Please note, that according to the Envato rules all support (except updates) is provided within first 6 months after the purchase. At the moment your support has expired. We advise you to extend support to continue receiving assistance.
