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Hello bought the theme but the CMSMasters Contact Form is not working for me. I am not receiving the messages that people send me
Hello, thanks for contacting!
Please make sure that you add the email address to the Contact form shortcode settings while editing the page with the form.
Don’t forget to add all the fields you used to your Message Composer, as shown on the example screenshot.
Just click on all the fields you used save changes. Then message received when contact form is submitted, will include the entered information.
In a case the issue remains actual please contact your hosting provider to find out if the mailing option functions properly for your site.
If the mailing option is turned on and functions correctly we kindly advise you to use Contact Form 7 plugin. Our Contact Form uses POP3 or SMTP protocol and the plugin we mentioned – another protocol of sending messages. Some servers do not support our protocol of sending, that’s why we recommend you an external plugin, which is surely compatible with the theme.
hey there, I set hide slide on mobile “off” but the slide still does not show on the mobile devices. how can I show slider revolution on the mobile devices?
Please make sure to set the following settings and save changes: https://www.screencast.com/t/78mBmg42e
*Please note, that according to the Envato rules all support (except updates) is provided within first 6 months after the purchase. At the moment your support has expired. We advise you to extend support to continue receiving assistance.
Added a video to the homepage as in demo (but had to use a youtube link as opposed to the mpeg format which won’t seem to work for me- are there size limitations to the mpeg?)
Main question is: can audio be enabled to play for the video on homepage?
Hi, thanks for contacting!
Please note that in case if you need to use the YouTube video you can choose it in the slider settings: https://www.screencast.com/t/bXJriPTXwFvG
You can also disable the ‘Mute Video’ option in the Source settings: https://www.screencast.com/t/OPb2yWgXmiEK
More info about the Revolution slider can be found here: https://www.themepunch.com/revslider-doc/slider-revolution-documentation/
Hi… On some of my Projects I have changed the Format to Gallery rather than standard. On the those Projects the images appear fine… but when you scroll over them and click one of the plus symbol that appear, you get to a load screen but the selected image never show up larger- just the grayed out screen. Do I have some settings incorrect?
Alternatively, if I leave it in Standard Format, is there a way to change the Slide Template under Revolution Slider Options? Right now it indicates “default” only… but I can’t find where to change the default. Sorry!
Concerning the Project images – we have not received any similar reports so far, that’s why we would appreciate if you submit us a ticket so that we could take a look at the issue from your end and help you – submit now. Just please make sure to add all the needed credentials to your ticket.
As for the Revolution slider – please note that to add it to your page/project you just need to add the Slider shortcode to the content area: https://www.screencast.com/t/jmxNjJDsVuE and choose needed slider from the drop-down: https://www.screencast.com/t/a8ODlLizV7
Thank you, should there be anything else you wanted to ask please do so!
Them not loading fully on theme forest so have been unable to see preview.
We’d kindly advise you to remove the frame: https://www.screencast.com/t/wmleM7JpuTj , when you’re viewing the theme. After removing it, you will be redirected to our demo: http://dance-studio.cmsmasters.net/ . It sometimes happens, that the frame influences the theme displaying.
Please let us know about the results on your end, if the website is finally displayed properly. Thank you!
Thank you for the quick reply.
The link you sent worked so have added to choice list and forwarded to the selection team.
Thank you once a again.
Thanks for your reply, Kirk!
Please feel free to ask any questions should you have any, we’ll be happy to answer them! Thank you!
Hello I can unfortunately with the Timetable Plugin find no times that I can select. Or is there a possibility to enter the times differently.
Pic Link : https://www.dropbox.com/s/2ufrmhot3qv5vb3/Timetable.jpg?dl=0
THanks Best Regards
After you import demo content there is a need to set the event hours on your events: http://www.screencast.com/t/1HCtyeqFj1x . After that they will be displayed in the Timetable.
The matter is that the Timetable plugin doesn’t allow to import the hours so there is a need to set the manually.
Appreciate your understanding.
If you still experience any problems, please submit us a personal request here with relevant WordPress credentials and our support agents will be happy to help you with the theme set up.
Thanks alot this is very Helpful
Hi I really like this theme, it is well designed and easy to use.
I have 2 questions:
- Is there any update coming for GPDR compliance ?
- I have an issue with contact form, it is working but when I receive an email from the contact form ( Form Builder ), it says “Example – email@example.com” in the sender section. How can I change that ?
Thanks in advance.
An update for GPDR compliance is currently under upload to Themeforest, yet it might take some time to be reviewed and become available for download. Please submit us a support ticket at http://cmsmasters.net/support and our support agents will provide you with the latest theme version right away. Appreciate your patience and understanding.
As for the email – please use E-mail field instead of a Text field in your contact form settings https://www.screencast.com/t/5RWSU0gWh and thus e-mails will be sent from the e-mail address your visitor enter.
Thanks a lot for your quick response, it worked like a charm! Also I will contact with support for latest version.
Thanks, and have a nice day.
You’re always welcome! Please don’t hesitate to contact us in case of need.
How do I enable the shop sidebar as in demo? I’ve selected “shop sidebar” in theme settings, but it still displays posts and post categories
All personal assistance is provided via ticketing system only, apreciate your understanding.
Please submit us a personal request here http://cmsmasters.net/support/ with relevant WordPress and FTP credentials and our support agents will take care of the case.
How does one update the theme, please advise ?
To update the theme please log in to your Envato account and download the zip-archive with the theme on your computer, unzip it and upload the new theme version on your server (please make sure there are no nested folders such as dance-studio/dance-studio).
We recommend you to rename the theme version you used previously (for example name the theme folder “dance-studio-old”), in such a case this theme version will be backed up at your server.
Besides don’t forget to update plugins in case it is noted on the WordPress admin panel after the theme is updated.
Sometimes there is also a need to deactivate the theme and activate it again to make all changes that were implemented function correctly.
Please note that you might need to clear your browser’s cache in order to see the changes.
Should you have any difficulties with the theme update please contact our support team at http://cmsmasters.net/support/
Do you know if there is a way to remove “More Projects Box” on projects pages ? There is an option to “Hide More Posts Box” for posts ; but not for projects. Thanks in advance.
I added a new array in cmsmaters-theme-settings-single.php to add “hide” ; you can close this subject
The needed option to “Hide More Project Box” will be included to the next theme update, thanks for your patience and understanding.
You can translate the profiles category page by creating cmsmasters_content_composer-lg_LG.po/cmsmasters_content_composer-lg_LG.mo in /wp-content/plugins/cmsmasters-content-composer/languages/ from cmsmasters_content_composer.pot file, and adding the translations for the needed strings to these files.
If you still experience any problems, please submit us a personal request here with relevant WordPress and FTP credentials and our support agents will be happy to help you.
Hello, Dance Studio
We have a problem with some of the settings of your theme. When i go to themesettings and the tab content >the screen turns black
when i go to the menu’s and try to change anything, there is only a color changing popup and its blocking all my options.
do you know any solutions for this problem? Because we can’t change any of those settings right now.
Please make sure to use the latest theme version (1.1.7). The issue you have is caused by the WordPress 4.9 version, and there is a need to update the theme, please download the newest archive from the Themeforest.
The easiest way to update the theme is to rename the old theme as dance-studio-old in your wp-content/themes folder. Then you will be able to upload the new theme dance-studio.zip via the WordPress admin panel and activate it.
After the theme update, please proceed to Appearance > Theme Plugins, and update all the suggested plugins. Please note that you might need to clear your browser’s cache in order to see the changes.
If you still experience any problems, please submit us a personal request
here with relevant WordPress and FTP credentials and our support agents will be happy to help you.
Is there a reason why the layout of Woocommerce product page changes after updating the Woocommerce files? (for example product price and short description jumps under the product image after the update)
We didn’t see anything similar on our end: http://dance-studio.cmsmasters.net/product/ballroom-dress/ , and we would be really thankful if you submit us a support ticket with the needed credentials at http://cmsmasters.net/support/ so that the support team could investigate the issue on your end and help you.
I have a pre sale question, now the homepage video isn’t visible on mobile?
Because from my phone, it doesn’t start..
Hi, thanks for the question!
This video is added as a background to the slide made with the help of Slider Revolution plugin. According to the plugin creators Vimeo/HTML5 or Youtube videos will not auto play on Mobile Devices (just like any other video plugins). To play them on mobile, you need to add the video as a Video Layer instead of Video Background. If Video added as Video Layer, the video is clickable and thus can be viewed at the mobile: https://www.screencast.com/t/Hz9OCAhLDW , https://codecanyon.net/item/slider-revolution-responsive-wordpress-plugin/2751380/comments?page=513 .
I have installed the demo content and the colors won’t change.
Issues related to the changes that are not applied on the front-end are not theme-related and always refer to the cache settings. We’d advise you to clear it (deactivate and activate cache plugin, clear the cache on your server, refresh the page with Ctrl+F5) and check how settings are applied. If the problem still persists, please don’t hesitate to contact us directly by submitting a request at http://cmsmasters.net/support/ . Just please make sure to add all the needed credentials to your ticket.
Hello Dance studio,
we have a problem with one of your plugins: ‘time table’ When i enter a few lessens with diffrent time frames, it doesn’t show the right time scores at the side. Can you help us?
As the problem is a specific one, we need to see what happens on your end. Please send us a request at http://cmsmasters.net/support/ and our support team will investigate your case. Just please make sure to add all the needed credentials to your ticket.
Hi, How to install demo content ?
Demo content can be imported in 3 steps: content import, settings import, sliders import, but it can be done really fast – please see the video tutorials here. Besides, we provide our customers with detailed documentation and our support team is always ready to assist you if any help is required.
Please don’t hesitate to ask further questions. Thank you!
Hi Guys, we already bought and installed your design -> unfortunately the Events Calendar Pro plugin has been updated and now the design does not integrate the calendar correctly any more. (We checked with Events Calender Pro first -> they pointed us towards you with regards to this issue). Can you please take a look -> let us know when and if you are going to update your design accordingly so that the plugin will work correctly again? Thanks and kind regards, Anna
Hi Anna, thanks for contacting!
An update for this is currently under upload to Themeforest, yet it might take some time to be reviewed and become available for download. Please submit us a support ticket at http://cmsmasters.net/support and our support agents will provide you with the latest theme version right away. Appreciate your patience and understanding.
Hi, one question:
is it possible to see the description line that appear on the second row of every calendar item, in the mobile version too?
If I look at desktop version i see, for example, “beginners” under the monday Jazz Funk lesson.
But if I look from mobile, the extension “beginners” does not appear.
Please submit us a personal request at http://cmsmasters.net/support/ and our support agents will provide you with the latest theme version which includes the needed fix for the Timetable. Appreciate your patience and understanding.
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