pexeto

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1058 comments found.

Hi Everyone,

Just wanted to let you know that we have a dedicated support site here :
http://pexetothemes.com/support/
If you have any support questions, can you please use our support site to post your questions – we will do our best to assist :)


I didn’t see in the demo… Is there a sticky header/floating header option for this theme?

Hi there,

Unfortunately the theme doesn’t include a sticky header option.

Couldn’t the sticky header be accomplished via plugin or a CSS change?

With the current theme layout a sticky header might require some JavaScript code as well, so I think it’s not something that can be accomplished with a CSS tweak only. As for plugins – I haven’t tried any sticky header plugins before, so I can’t really say for sure.

Hi, would it be possible if you put a date to the new versions in the changelog?Thanks, Donna

Hi Donna!

Thank you for your message!

I’m not sure if I get what you mean though. You are looking for something like:
Version 1.0 – 05-05-2010
Version 1.1 – 06-06-2010
Version 1.1.3 – 08-15-2010

?

If so, we do have something similar so I’ll send this recommendation to our dev team. Thanks!

Kind Regards,
-Roch

Yes that is what I mean..

Thanks, Dona! I’ll recommend this to our Dev team.

Hi there ! I’m going to buy your theme, I just want to know if plugin as PAGE BUILDER are Ok with your theme to have easier way to create pages ? Because you don’t have one I think, so I wanted to add Page Builder by SiteOrigin or an other compatible plugin page builder in this theme. If other buyer can maybe tell me if they had add those plugins ? Thank you VERY MUCH Claire

That’s awesome, Claire!
I look forward to seeing you in our support system then (just in case you need any help).
Kind Regards,
-Roch

Thank you very much :) Yes I will I think :) I hope not but I think I’ll maybe have issues according my leak of expert knowledge, we will see in may and june :) Suspens … :) Sincerely

No worries Claire, we’ll be there to help you if needed!

Kind Regards,
-Roch

Hi. Great theme. Is there an easy way to eliminate the extra hyperlink that shows up at the top of a Portfolio page, right under the title? This extra hyperlink seems to take visitors to the same gallery, but with a different page template (so it is presented a little different).

Hi Adam!

Thank you for your message!

We have a dedicated support system where all the Pexeto items support is handled, so can you please use our support system here: http://pexetothemes.com/support/ to post your support questions.

Thank you :)

PS: We can do that with some CSS code
Kind Regards,
-Roch

Are you going to update your knowledge base at all? My support is expired but I am simply trying to follow one of your knowledge base articles on the site and it’s out of date: http://pexetothemes.com/support/knowledgebase/tonic-gallery-remove-all-category-from-the-filter/

Hi!

You’d need some custom code to achieve this, unfortunately. Some JS code will do, if you don’t have experience with it a developer could help you there.

Kind Regards,
-Roch

Thanks. You guys had actually provided me with the code at one point early one, but with the last theme update it finally stopped working. I am just going to leave the portfolio as is.

Alright then! :)

Kind Regards,
-Roch

Hi My support has expired but I just want to let you know that automatic updates for this theme do not work if there is a child theme installed. Thanks! David

Hi David!

Thank you for your message. Although your support is expired you can submit a bug report ticket if you want (in our support site as usual).

Regarding the automatic updates, they should work for the latest version of the theme. Prior to that the Child Theme version was taken into account, so if your child themeis 10.0.0 you’d never see an update and if you’ve had a 0.0.1 child theme you’d always see an update warning

Kind Regards,
-Roch

I was helping someone clean out a hacked site and some how lost the options.php file in the process. Is there a way for me to get it from you? /wp-content/themes/dandelion/functions/options/options.php

Hi!

Thank you for your message!

If you are suspecting that our theme was used to get access to your site, please open a support ticket so we can help you: http://pexetothemes.com/support/

As for the cleanup I recommend you hiring a security company so they can also check the source of infection and make sure that everything is fixed (otherwise you’ll keep getting hacked after restoring your site)

Kind Regards,
-Roch

Hi – My slider (Nivo) isn’t appearing when I view my site on my iPhone. Also, the mobile menu isn’t working either. Any idea what’s causing that?

Here’s the url – http://crocker-homes.com/

Thx!

Hi there!

Thank you for your message!

We have a dedicated support system where all the Pexeto items support is handled, so can you please use our support system here: http://pexetothemes.com/support/ to post your support questions.

Thank you :)

PS: I’d try disabling all your plugins to make sure this isn’t a conflict
Kind Regards,
-Roch

I’ve set up a Gallery page and would like to use the Custom Link option to link directly to Portfolio Showcase. However, I’d like that portfolio item to open in the same page, not a new tab. I found your comment about editing the includes/portfolio/portfolio-setter.php file, but when I go to my editor, there is no such file. Has the solution to this problem changed? Could you please tell me how to make gallery page items open custom links in the same window? Thanks! Here’s a link to the gallery page for your reference: http://pel-ona.com/?page_id=1321

Hi there,

Thanks for reaching out!

We have a dedicated support system where all the Pexeto items support is handled, so can you please use our support system here: http://pexetothemes.com/support/

to post your support questions. Thank you :)

ps: If you don’t have support you can send a bug report
Kind Regards,
-Roch

Quick question Pexeto… a client is “still” running Dandelion 2.6.4 on WP 3.2.1 (yeah, really!!!)... can this simply be updated to WP 4.7.2 without breaking anything? If the answer is NO… can first the theme be updated to 3.1.4 and then WP to 4.7.2… again, without breaking anything or having to touch any code?? The site is informational only, there is no forum (users/posts). Thanks

Hi!

Thanks for your message!

Do you have a test install? I believe it’s the best way to test this kind of thing as we don’t want to break your live site. This is important either way as you can test plugin compatibility, updates and new features without affecting your live site.

It’s very easy to create one if you don’t have already. Just create a fresh WP install under /dev for example and use one of these plugins to mirror your current site into it: https://wordpress.org/plugins/all-in-one-wp-migration/
https://wordpress.org/plugins/duplicator/

All in all, the update should work fine, but better safe than sorry :)

Kind Regards,
-Roch

Hi, I have got installed the version 3.1.1 of your theme. But I would like to update it. Can you please write me which files have been chaned. because I made some changes on some files that the theme looks like I would like to have it.

Thank you in advaced for your help.

Hi there,

Thanks for your reply.

We have a dedicated support system where all the Pexeto items support is handled, so can you please use our support system here: http://pexetothemes.com/support/

to post your support questions. Thank you :)

ps: We can describe the process in detail there. You can send a bug report if you don’t have an active support account.

Kind Regards,
-Roch

Hi, I tried to register with my purchase code but it tells me the following:

Sign-up error Please enter a valid purchase code

But like you can see it here I have bought the theme.

Can you please tell me here in the comments which files have been changed from version 3.1.1 to the latest version. Because this is the only question I have got.

Thank you and best regards,

Hi there,

Here is a link to the changelog from version 3.1.1 – I hope this helps!
If in the future you need to create an account on our support site and you still get the error, please send us your license key via our profile contact form and we’ll setup the account for you. Thanks!

There seems to be some security vulerbility in your theme. Can you fix these, and write to these guys that it’s fixed:

Name: Dandelion by Pexeto Latest version: | Detected version: 3.1.4

D&elion – Arbitry File Upload type: UPLOAD fixed in version: References: http://packetstormsecurity.com/files/125098/

Hi!

Thanks for reaching out!

We don’t have a /functions/upload-handler.php file actually so there is no way that this is a security issue.

Thanks!

Kind Regards,
-Roch

Hi Roch! I’m glad to hear that! :-) Maybe you should contact them at packetstormsecurity, to get it removed. It might frighten someone to not buy your awesome theme.

Hi!

Indeed, we’re doing that right now.

Thanks a lot for the tip :)

Kind Regards,
-Roch

Our host is making us update to PHP 7.0. Will the latest version of this theme support PHP version? Thanks!

rochester

rochester Author Team

Hi!

Thanks for reaching out!

Sure, the latest version of our theme works fine in PHP 7.0.x

Thanks!

Kind Regards,
-Roch

I’ve had this theme a while now and it is really great! I wondered if you’d looked at the responsive light table images though, as they seem to load quite far down in the overlay on a phone (iphone 6s). If this was fixed it would be perfect!

rochester

rochester Author Team

Hi there!

Thanks for reaching out and I’m sorry for the trouble!

We have a dedicated support system where all the Pexeto items support is handled, so can you please use our support system here: http://pexetothemes.com/support/

We’d be glad to check it out for you, and see if we can work around it.

If you don’t have an active support subscription, don’t worry, just log in and you’ll be able to submit a bug report.

Thanks!

Kind Regards,
-Roch

Hello, im soo happy with this theme. But i cant update it. When i click on the update. There nothing happen! plz help me!

rochester

rochester Author Team

Hi!

Thanks for reaching out and I’m glad that you are enjoying our theme :)

Please kindly try the manual update and let us know how it works: http://pexetothemes.com/docs/dandelion/#updates

Thanks!

Kind Regards,
-Roch

I did. Even de manual update. The theme still tells me that there is a update

rochester

rochester Author Team

Hi!

Thanks for your reply.

That’s weird. Please kindly send us a bug report and we’d be glad to check this for you (you don’t need an active support subscription to send a bug report): http://pexetothemes.com/support/

Thanks!

Kind Regards,
-Roch

All your demo sites give the following error message:

Error establishing a database connection

rochester

rochester Author Team

Hi there!

Thanks for reaching out and I’m sorry for the trouble!

We were having some issues with our hosting provider, but it’s working fine now. Please try again and let us know.

Thanks!

Kind Regards, -Roch

HI , I have some pre Sale question before I buy your theme? 1- Can I use Visual Composer or elementor page builder in your theme? I want to buy the theme but I want to make if the theme is compatible with one of the page builder that I just named.

2- How many plugin does your theme required to install on the site to work well? 3- I see in your demo you have a gray background . Is it posbile to remove on the theme ? Can I make the Full widge ? Thanks

rochester

rochester Author Team

Hi!

Thanks for reaching out!

My name is Roch and I’m going to help you with your presales questions. 1) Sure, you can use page builder plugins if you want.

2) There are no required plugins for our themes. You can install some plugins to improve your experience, but none is required.

3) Sure, we can change this background & width via support.

I hope this was helpful. Let us know if you need anything else!

Kind Regards,
-Roch

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