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I’ve purchased an extended 6 months support but when I try and access support it says ‘You must have valid license in order to access support.’ I have a very urgent support request so please could you take a look ASAP? Thanks
We have responded to your support request!
I have just updated to the latest version of the theme (also updated all plugins and Wordpress) however the site logo has disappeared and I can’t get it back?
Hello Ed. My purchase code is being declined from support. 60 days of support left. Please could you check it? Thank you.
Well, I tried sending another support request.
Hi, is the theme compatible with WordPress 6.0?
Yes it is.
I’m trying to fix a site that another designer did. I have a question for you:
I have a page where I have several “shop products” widgets for the different categories of food that they have. My client wants the products in each widget to be displayed in a specific order. Can I do this? Because the “asset type” select does not include a “manual order” option.
Apologies for the delay – we are looking at adding this option as of the next update.
Hello friend, could you answer the support requests please? You told me not to ask here too, but you stopped answering my support requests.
1 – The products section (portfolio) in the frontend is configured in order of importance in the backend, but it doesn’t work. It assumes alphabetical order of the images and product names. Image attached.
2 – In the portfolio page, only the titles (product names) assumed the order of importance of the products, but the images continue in alphabetical order. Image attached.
Replying now, apologies for the delay! Please give us patience, as there was national holidays this week.
I made a new revolution of the slider with a new name, but it doesn’t show up after changing the name on the homepage.
Do I need to change some other document so that the slider is activated with the new name?
The documentation is very flawed, and support takes too long to respond. How can we solve this in a faster and more assertive way?
Icon to the left of the title text. You can get the code from here. E.g. icon-cloud The link is broken: https://fortawesome.github.com/Font-Awesome/ Is there a library within the theme?
Please refrain from posting the same requests in both the support system and here in the comments – it just adds to the work for us to respond. We are responding to your tickets now.
Hi, how can i change – edit the 404 / page not found page…
Replying to your support request for this!
Icon to the left of the title text. You can get the code from here. E.g. icon-cloud
The link is broken: https://fortawesome.github.com/Font-Awesome/
Is there a library within the theme?
Hello friend, I lost the SAAP portfolio configuration, how do I recover the text and descriptions display mode below the highlight image? Thank You.
Please help. How do I fix ASAP. Thank you
Just updated theme and getting error text on homepage & Blog:
Notice: Trying to access array offset on value of type bool in /wp-content/themes/dante/includes/plugins/aq_resizer-1x.php on line 91
Notice: Trying to access array offset on value of type bool in /wp-content/themes/dante/includes/plugins/aq_resizer-1x.php on line 92
Please check if there are any posts, that do not have an image set (with thumbnail set to image type). We will resolve this for the next update.
Hello friend, which PHP and WordPress version do you recommend for installing my Dante theme?
We recommend the latest stable of both!
My site broke tonight and installed the latest version to try and fix it but I now need a Dante Framework plugin but your websites seem to be down and the installation fails. What do I do?
Latest download link for Dante Framework can be found here: https://kernl.us/api/v2/public/temporary-download/622b19eb65d99b2369d2f589
Please let us know if you have further issues!
Hello friend, does this theme have any builder similar to WPbakery, King composer etc?
Yes it does, it has our own builder – but you can also use standard WPB (included) if you’d prefer.
Is the theme compatible with WordPress 5.9?
Yes it is
How can I delete social sharing bar at the end of articles?
There is an option on each post to hide the social sharing – and you can set the default to be disabled in Theme Options > Default Meta Options.
I can’t enter in widget section! message: Error thrown
Call to undefined function dante_aq_resize()
Please install this plugin for the meantime: https://wordpress.org/plugins/classic-widgets/
We are working on an update to resolve this issue.
I’m using a Portfolio block on a page and have the Category grid showing above the items. How would I add a Search box to this grid? Either above, below or at the end of the Categories?
I know I could add a Search Block above my Portfolio block but just wondering if it is built-in somewhere and can be incorporated into the Portfolio block.
What would you want the search block to search, the whole site or?
Thanks for the reply.
Ideally, just the Portfolio items. The grid that is displayed on the Portfolio page lists all the Categories so it would be really useful to add a Search box as well.
Unfortunately that isn’t currently possible, as the search function triggers the standard WordPress search. It could be done if you could find a plugin that allows a search form with specified post type, then you could have the search button trigger a results page with only Portfolio items.
Okay, well a standard WordPress search would be better than nothing and would still work. How could that be implemented?
We’d recommend a plugin such as https://wordpress.org/plugins/add-search-to-menu/
Then you can add a search shortcode above the portfolio.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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Price is in US dollars and excludes tax
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