Web Themes & Templates

Reviews for Dash - Handmade Furniture Marketplace Theme

40 Reviews

for Customizability

Template é lento e é muito engessado.

themesdotzone

Author response

Hi

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for Customer Support

Thanks for suport .Sthepan washe quickly found the problem and helped me.Good work and thank you wery mach

themesdotzone

Author response

Thank you very much for taking time and effort to rate our theme! We are working hard on improving our products and services, and your positive review is a sign that we are going in a right direction.

for Design Quality

easy to use theme

themesdotzone

Author response

Thank you!

for Customer Support

Site author Stephane is very help full. he helped me a lot with great patience as i was not much technical. he helped me every where when i needed is support and still he is helping whenever i face some issues.

themesdotzone

Author response

Hi! Thank you! I'm glad you enjoy our service!

for Customer Support

This theme sure looked beautiful to me when I first saw it but that excitement quickly vanished once I bought it. There are literately few options in the theme options panel. If you want to do any changes your hands are pretty tied unless you know at least basics of coding. So if you have no time to waste I'd suggest avoiding this theme.

I bought this theme over a year ago. In that time I submitted only one question here on themeforest asking the author if it's possible to remove "BUY" button without going to catalog mode (I need the prices to be visible). I asked that question even though I already knew the answer and knew how simple it is to resolve this issue but I wanted to see how helpful the author is going to be. It takes one line of code (display: none;) to make this happen.

The author decided to say this:
http://prntscr.com/hbi96o

I had a feeling like that man is so lazy to answer a basic question simply because he feels like he doesn't have to and like he wants to tell me "Who are you, I already took your money so go away, leave me alone you annoying customer, I just want to sleeeep......"

Anyway, I replied but my message was then hidden. I replied 4-5 times after that but they did the same thing. Take a look at this:

http://prntscr.com/hbib7j

and this

http://prntscr.com/hbibio

And this is what guys from WC vendor pro say about them:

https://prnt.sc/hb3xpb

I don't even mind the fact that this theme is the poorest theme I worked with so far but to offer such awful support to your customers is really low as it gets.

I wouldn't recommend this author.

themesdotzone

Author response

Hi!

Thank you for leaving a comment here, but I don't exactly agree with your ideas.

To me it looks more like a typical blackmail most of themeforest authors encounter quite often. It basically goes like this: "I need you to modify theme for me now, or I will give you a bad review".

Do authors need to provide free theme customization? No. Envato support policy clearly states that:

"Item support does not include services to modify or extend the item beyond the original features, style and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend contacting the author to see if they privately offer paid customisation services or checking out the great service providers on Envato Studio."
https://themeforest.net/page/item_support_policy

So you are asking for something we don't have to do, and then try to make it look like we are "lazy" and that our support is low. In fact, it's not. We walk extra miles to help our customers all the time. Our comments and ratings support my words.

But you should understand that requesting features that are not present in the theme is customization and are beyond the scope of our support. If you'd like to see a feature in the theme in general - you can create a ticket or a comment with a feature request. If we think this is a good idea - we'll try to add this feature to the item in future. If you need an extra feature, and you need it now - you can hire a WordPress developer to custom code it for you.

for Customer Support

Customer Support of Dash theme is awesome.
especially Stephen the guy who help me a lot.
100/100 marks for dash team and 1000000000000000000 marks for Stephen.

themesdotzone

Author response

Thank you very much! We are doing our best to keep our customers happy!

for Customer Support

Excellent design and great support!
If you have any problems, support quickly resolves them for you!
Thanks!

themesdotzone

Author response

Thank you for such a positive review!

for Customer Support

Thank you very much it's really cool theme, recommend!

themesdotzone

Author response

Thanks for paying attention at our theme and so positive review:)

for Customizability

I just loved this theme. It is the most easy eCommerce theme which I have worked on. Support is fast and quick.

Good luck....... !

Manish Shah

themesdotzone

Author response

Thanks a lot!

for Flexibility

Awesome theme with easy setup if you carefully read their documentation. Insanely lightweight and very easy to adjust to your needs.

themesdotzone

Author response

Thank you for choosing our theme!

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