A common issue that can occur with users new to installing WordPress themes is a "Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Everyone with purchase code and valid support license can feel free to contact us anytime, we are trying our best to offer you the best support experience you will ever find on Themeforest, but there is sometimes we don’t offer support even if you have a valid license, and you feel free to request a refund in this case and we will approve it immediately.
We don’t offer support if:

• Site contains illegal content
• Site contains adult materials
• Site contains material related to pornography, drugs, violence