30 comments found.
Hi,
I haven’t activated WooCommerce yet and in the template I have the cart icon and I don’t want to show it at the moment. How can I remove the icon?
HI, please use live customizer. for more query please contact via email. wpkixx@gmail.com Thank you.
HI
I am trying to change the style of the blog title but the changes are not reflected on the front page.
Also, it does not allow me to change the text font and size.
Is it possible that it is not updated or that I have not activated some function of the template?
HI, Thanks for your purchase, please use live customizer for changing the font style and header icons. Regards.
hi, how can I get my free premium Visual Composer license key ?
HI, Please send me your email id i ll fwd you. Regards.
here is my email: trltrthuc@gmail.com thanks
HI, please check your email inbox. Regards.
I am trying to install the demo data. I clicked “Import Dummy Data” in the theme settings section, but nothing is happening.
Hi, Sorry for late reply, our developer is working and fixing this issue, as i update you may download again this package from the downloads tab. i ll be thankful to you for your cooperation. Regards.
Thank you for responding. Does this mean I should re-download now, or wait until you confirm your developer has fixed the issue? Just let me know. Thanks!
Yes, Just wait please. i ll let you know by notification. thank you for your patient and cooperation.
Hi, @jessicahagmaier please let me know your email. i ll send you the update package. thanks
You may download new package again from the download tab from your dashboard. thank you for your patient. 
Thank you, and sorry, I did not see your request for my email. I downloaded the new update yesterday and reinstalled it. For the most part everything loaded correctly, however, it is not quite like the demo site. Please see here: https://mountrushless.wpcomstaging.com/home/... not sure why there is the massive amount of white space under the header?
hi, Sorry for Sunday weekend. please give me ftp credentials. Thanks.:)
How do you change the decay logo to our logo?
Dear @marymac1 please follow the steps. Decay -> Dashboard -> appearance -> theme option -> select header style -> all settings will be appear after you choose header change also logo from here. Regards
I would like a refund since nothing has been updated for a year.
Dear i have reply you yesterday please give me your ftp details so i can fix installation issue. so please give me details. no worry about this update. this is not a big issue. give me some time . Regards.
please give me your ftp ftp credentials for fix the update issue on your server. Regards. waiting for your reply.
I got a message in my gmail account stating that the last message you sent was not received.
mccurnindesign@gmail.comsorry dear, i don’t know about the last message. and please give me your FTP details for solving the theme installation issue on your server. Regards.
I just download one of your themes. When I tried to upload it onto the site, this is the info I got:
Installing Theme from uploaded file: themeforest-6EvcHQjj-decay-a-responsive-personal-blog-wordpress-theme.zip Unpacking the package…
Installing the theme…
The package could not be installed. The theme is missing the style.css stylesheet.
Theme installation failed.
My email is: mccurnindesign@gmail.com
No worry dear about dear, we will check this issue and email to you the zip package today. Best regards
Hi,
Your theme (Decay) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. You can see which files are affected from the system status page. If in doubt, check with the author of the theme.
please help
Dear Brammie, We apologize for any inconvenience caused by the server hacekd, now we have updated the WooCommerce in theme. and all the items. and thank you for your cooperation
Hi, I’m using the ‘hot categories’ block on my homepage and it tries to show the category images. Unfortunately no images show up. Where can i configure those images? VIa posts -> categories -> categorie -> upload photo, won’t work…
I have sent you wp-login Detailes..
Yes I’ve got your email and solved the bug. thanks for helping us to make our product better. for further support, do not be hesitate to email at wpkixx@gmail.com.
Thank You..
Pallak, you welcome any time.
Hi I’m Chiara I need your help for my blog chiaranaseddu.com -I have a problem with the version of Decay template for mobile. When I open the home page from mobile and I click on the article that is in the header (I only left an article) opens a page in which you do not read anything and did not even see the picture out. -Another problem, in the pc version can be ordered by date articles on the home page. If I add a new article is break down everyone else and are not in order of date. Latest articles inserts them to last only if I put them out, otherwise the order breaks down and leaves me empty between one and the other. Let me know if you need login and password to help me thank you
Dear Client, Please send wp-detail at this email address. wpkixx@gmail.com
I can not activate plugin Akismet because I do not have a valid API key.
Please help because this plugin is part of the theme.
Thanks in advance.
Dear Client, Thanks for contacting us. Please follow these simple steps to get API key. Visit link https://akismet.com/wordpress/ If you found any trouble again contact me. Thanks
Pre-sale, your theme design & quality is excellent. well can I change heading fonts, also header can customized like background, menu fonts, search button, offcanvas menu etc. Is header full customizable. Also I want to put my custom styling in header is there any option. please help
Thank you for your appreciation. Off course you can customize header according to you. There is lots of option to customize header. Yes you can put custom styling as well as custom script in header & footer. For Further query don’t be hesitate. Thanks
I am not able to use the premium visual composer plugin. It says no licenses found.
In the package I bought it says that I get a free premium Visual composer.
Please help.
Dear client please contact our support team via wpkixx@gmail.com for solving issue.
Our respected client, please send us your wp-detail, our support team will fix this issue. Thanks
what do you mean with wp detail?
Dear Client, If you are facing any problem by using our theme, you can get support at any time by sending an email at wpkixx@gmail.com with your website detail like FTP or WordPress admin Panel detail (wp-detail). Thanks
Hi, I’m using the ‘hot categories’ block on my homepage and it tries to show the category images. Unfortunately no images show up. Where can i configure those images? VIa posts -> categories -> categorie -> upload photo, won’t work.
Dear Client, Please send us your wp-detail/cpanel/ftp at wpkixx@gmail.com. This issue will be fixed. Thanks
Demo doesnt work
Thanks bm2 for helping us, But our Live demo is working perfectly. Can you tell me please where from you. It may be possible our server is not responding in your country. If It is, I’ll contact with our hosting company and solved this issue.
Im from Ukraine. Also you can see my location in profile : ) Please ask hosting to add my country in white list at least on 1 day. I tried to get access with the help of TOR browser, but http://wpkixx.com/wp/decay is not responding.
Yes sure mr.bm2 I’ve said to add you country in white list, I hope It will be done with in a day, you can see our demo. Another best way is to use VPN to see our demo easily.
Still cant access to the demo. Anyway thanks for try. I’ll search another theme.
Very Nice Work, Good Luck With Sales
Thank You such much… @bbioonThemes
Very beautiful theme. Lovely effects on hover and good shop pages with the clean fonts.. thanks good luck with sales.
Thanks @themealps
Hi! Thanks for providing this theme. I am having trouble changing out the decay logo with my own logo, and also with getting the social media menu on the home row next to the primary menu items. Am I missing something? Thanks in advance!