722 comments found.
My plugin is saying that I need to update wpbakery but it is a bundled plugin. I updated the theme today but it’s still showing wpbakery as version 6.9
Hi there,
Here is how to update WPBakery Page builder: https://wolfthemes.ticksy.com/article/11671/I hope it will help.
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Thank you, I checked, and it says the extension is activated but on the plugin page the WPBakery Page Builder says it’s version 6.9 and has a message “There is a new version of WPBakery Page Builder available. View version 7.2 details. Automatic update is unavailable for this plugin. To receive automatic updates license activation is required. Please visit settings to activate your WPBakery Page Builder. Got WPBakery Page Builder in theme?”
I can no longer edit pages without deactavating the WPBakery Page Builder and making the edits then reactivating the plug in afterward.
I hope it will help.
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My plugin is saying that I need to update wpbakery but it is a bundled plugin. There have been several updates to the theme but the plugin is still at 7.0 now the site isnt working
Hi there,
An update with the latest version of WPBakery Page Builder will be available soon.
However, you hsouldn’t have any issue with the current version.
Please post a ticket in the support forum with your website URL and login info. We will get back to you as soon as possible. https://wolfthemes.ticksy.com/Kind regards
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This is an issue on every template using this plugin – at least Herion, Specticle, AND Decibel. Please tell us how to fix it as aparently you guys still havent’ addressed it.
WOLF_DISCOGRAPHY PLUGIN: How do you turn off WooCommerce Add To Cart Link? Regardless or not – this link shows on every release – on every one of your templates that you include this plugin in (At least Decible, Herion and Spectacle).
(Yes, I’ve already ruled out PHP Compatibility issues with WooCommerce. WooCommerce isn’t even installed yet your plugin insists I connect the release to the WOO)
Hi there,
An update will be available tomorrow with the fix. Not sure why the fix is not released in the last versions but thanks for pointing this out!
Kind regards.
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THANKS WOLF TEAM!
I am in the process of constructing a beta website for my band. Despite following all the instructions outlined in the documentation file, I am encountering difficulties in loading the (Interactive-Links) demo onto my site. (I tried the one click demo import and the manual method as well)
Ticket posted on forum as well PUBLIC TICKET #3404546
https://preview.wolfthemes.live/decibel/home/interactive-links/Hi there,
We will reply as soon as possible.
Talk to you soon!
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I’m trying to register my purchase code key to unlock slider revolutuion, and it says the key is invalid. Can you please assist. Does it expire after a certain amount of time?
Hi there,
Most of our themes include premium plugins such as WPBakery Page Builder or Slider revolution.
You don’t have to activate them and they’ll work for you regardless of that.
Some plugins may ask for a purchase code for registration/activation once installed, however, you can simply ignore these messages as bundled plugins do not require activation or registration.
Any time the plugin is updated, you will find the latest version of the plugin in the includes/admin/plugins or config/plugins folder of the theme. (how to update premium plugins)
You can read more about this here: https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins
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I am having a weird issue…the home page header image shows correctly on desktop but not on mobile. The other pages show correct on both desktop and mobile. Size and settings are the same on all pages.
Hi there,
I will need further details to be able to help you. First, be sure that your WordPress installation, theme, and plugins are up-to-date.
For more help, please post a ticket in the support forum with screenshots, your website URL, and temporary login access. It will be much easier to help you there.
We will reply as soon as possible. https://wolfthemes.ticksy.com/Join the newsletter to get the latest news and offers.
Ugh…says I can’t submit ticket that my support has expired. All plugins are up to date. The issue is that my header image on the home page doesn’t resize properly on mobile. But on other pages the header images show properly on mobile. They all show properly on desktop. The images are all the same size and the header settings are all the same.
Just renewed support as I need this resolved quickly…will submit ticket.
Please check support ticket.
Hi there,
Thanks for your patience. Tickets are not processed on week-ends.
We will reply as soon as possible.
Kind regards.
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Hi there,
The theme version should be 3.4.7. Your version is 3.4.6 which is odd because it was never released (An update can have a few changes in it so the theme was released from 3.4.5 to 3.4.7).
Be sure to use the latest theme version available on ThemeForest.
For more help, please post a ticket in the support forum with your website URL and login info. We will get back to you as soon as possible. https://wolfthemes.ticksy.com/Kind regards
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I updated to 3.4.7 and the button was still there. The fix I found is to change PHP version to 7.4.33 instead of version 8 which for some weird reason added that button. Are you planning to make your theme PHP 8 compatible?
Update: at the moment there are other plugins that need to be updated for WooCommerce or Disable Gutenberg. I am working on the 8.1 compatibility.
At the moment, the theme is compatible with PHP 8.0 which is the version running on the demo server.
Kind regards.
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Hi, under Events if you select show venue it won’t actually show anything anymore. It appears blank. So Location has to be used instead and you have to add the venue into this content box if you want it to show.
Also is there a way to use this events list to JUST display the list with no clickthroughs for artists who just want a simple list?
Thanks
Hi there,
Just for the clarification, this option is available for the grid display only. I just checked and it should work correctly (?)
Kind regards.
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Oh, well, it shows as a dropdown option when List is selected so that’s confusing. I spent ages trying to trouble shoot it.
Is there a way to use this events list to JUST display the list with no clickthroughs for artists who just want a simple list?
Thanks for pointing this out. I fixed it, so it will be now a conditional option (fix available in the next release)
To disable the event list link, you can go in the Events > Settings and leave the “Link to single post” option empty.
https://d.pr/i/LkMVuvI hope it will help.
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Thank you for that!
I’ve noticed now that we have more events to add, the list won’t show any more than 4 events at one time. I’ve left the Number of Posts field blank, tried numbers like 50 and 100 but nothing seems to work to allow more than 4. Plugins and theme are up to date. Any ideas?
Hi there,
Thanks for your patience.
There is no known issue about this, be sure that the theme and all plugins are up-to-date.
Be sure that the event dates are set correctly.
For more help, please post a ticket in the support forum with your website URL and login info. We will get back to you as soon as possible. https://wolfthemes.ticksy.com/Kind regards
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WHY can’t I get ANY support? I have paid for it? I submitted tickets days ago, and nothing???
Hi there,
Are you sure that you post your ticket in the right category? We usually reply within 24hrs What’s your ticket number?
Talk to you soon
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3348830 and #3350347. I am having issues installing the demo.
Kind regards.
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Hey there, your latest update no longer supports a Wide Layout. Under Appearance > Customize > Layout > ‘Wide’ is now almost identical to ‘Frame’ and leaves black pillar boxes beside each section below the header of a one-page site. Check it out on our site https://5thprojekt.com/
Love this theme, so it would be great if you could fix that. Thanks!
Hi there,
Thanks for letting me know. An update will be available very soon.
I hope it will help.
Kind regards.
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Belated thanks! The update fixed it. 
Hi there, after the latest update I noticed the ‘back to top’ icon is missing. It is still working but i think here is something wrong with this:
back-to-top:before >> font-family: linea-arrows-10; >> font is not loading?!
back-to-top:before >> font-family: linea-arrows-10 >> missing??
Hi there,
Any cache to refresh? I can’t see the bug at the moment. Could you provide your website URL?
For more help, please post a ticket in the support forum with your website URL and login info. We will get back to you as soon as possible. https://wolfthemes.ticksy.com/Kind regards
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I am sorry but have to renew support to open a ticket. The url is https://vantrappe.com I tried a clean browser. Is there a plugin that must be activated? I deactivated some. And where can I deactivate back to top btn if I cant solve it?
Hi,
The Wolfthemes all look professional.
I want to buy 1 of the themes. And use it for a well-known Dutch DJ artist. It should look like the site: https://headhunterz.com/But which theme should be chosen? I have distinguished between the different page builders WPBakery and Elementor:
WP Bakery: - Decibels - Loud - tune - Phase - Super flick - Glytch - Herion - Kayo - Zample - Firemaster - Beatit - Oglin - Bronze - Overable
Elementor: - Speaker - Spectacle - Swing star - Effigy
Unknown page builder: - Sonic
Which requirements are important:- Video background with mute button
- lots of inner pages
- lots of demo templates in a Theme
- Shop
- different type of audio players
- embed players like Soundcloud
- Insert Photos and Videos
- InstagramFeed
- Yoast SEO
- Design and expanding the MENU should be smooth on a smartphone.
- When users scroll down and all the way up on a smartphone, the banner/menu should not flash/blink when you have scrolled all the way back to the top of the page. The banners/menu should disappear smoothly and become visible again. Now you will see a white bar appear for a moment. This also happens on a personal computer.
This does not go very well on several templates, such as:
- Theme LOUD Template DJ
- Theme HERION Template DJ
- The templates of your competitor IronTemplates (not my preference) do not have this phenomenon, such as:
- Theme FWRD Template The Lab
- Theme LUSH Template Spintable Can this be solved?
And which theme do you advise me?
Thanks in advance for your effort, Max
I have a few more questions:
In the themes Wolf-Temes are used different menu/sidebar. If I buy Theme A, can I also make the same menu as Theme B? Then I’m talking about also a cross button, dotted button, etc
See: https://snipboard.io/kO4v72.jpg And: https://snipboard.io/4ALMIS.jpg And: https://snipboard.io/oZQtvT.jpgAnd in the menu are different text sizes and colors applicable?
See: https://snipboard.io/8Srcj1.jpg and: https://snipboard.io/I0eaTJ.jpgHello there,
Thanks for you interest!
I would recommend one of our recent Elementor themes. Spectacle and Overable are the most complete, but all themes comes with similar features for music.
They all comes with a side panel visible on desktop that is replaced by a mobile type menu on smaller screens and touchable devices. Some demo have lots of menu items so the mobile version is shown even on small desktop screen size to avoid the main desktop menu being collapsed.
I hope it will help.
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ok, thanks for your feedback. Then I will further analyze your themes and associated templates.
Hello
I updated the theme on a website that was running a very outdated version today – it seemed to break various functions and showed the shortcodes rather than the features. I have activated the license on the site to activate Wolf Core plugin, and now it won´t load at all: http://purplerecords.co.uk/
It just spins and spins. The WP version is up to date as is WP Bakery plugin and I am running PHP 7.4.
Please could you help?
Many Thanks Lauren
Hi there,
Please udate the theme to that latest version (3.4.2) and use the current page builder extension plugin: WPBackery Page Builder Extension.
For more help, feel free to post a ticket in the support forum with your website URL and login info. We will reply as soon as possible. https://wolfthemes.ticksy.com/Kind regards
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Hello, I sent an email an hour or so ago. The theme is up to date, but I don´t get any option to download or enable the WPBackery Page Builder Extension plugin. The only thing that appears is Wolf Core but as I don´t use Elementor i guess this might be why I am having problems. If I disable the Wolf Core plugin the site loads but is missing many elements and showing shortcodes etc.
Hi there,
My bad, the latest version is 3.4.4, please update to the latest version to fix this. Thanks for your understanding.
All the best
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Hi, Pre-sales question … Am I right to conclude that this theme run on ajax pages loading … meaning it won’t interrupt any audio file playing while shifting between pages? Second does it also support live radio streaming?
Hi there,
Decibel doesn’t offer AJAX navigation at the moment.
It is impossible to play a radio streaming out-of-the-box, but customization makes this possible. This is a service I can offer. Feel free to let me know if you’re interested.
Kind regards.
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I updated to the latest theme version v3.3.9 and uploaded Woo template override files, but they are still showing that they are outdated. Please advise and thanks!
Thanks for letting me know! Just re-uploaded. Please note that there is some kind of cache in the WooCommerce status dashboard so it will be updated after a little bit once the theme is updated.
All the best
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Thanks, but still showing error: decibel/woocommerce/product-searchform.php version 3.3.0 is out of date. The core version is 7.0.1,
Hi,
Another template was updated in the meaning time. There is zero impact on the functioning of the theme so you can ignore the message safely.
Anyway the theme will be updated soon.
Best wishes
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hello, how i can put the frontend bakery builder please? have you any solution? thanks
Hi there,
As specified in the theme description and for technical reasons, some default features like grid and frontend editor are disabled like in most big themes. However, we’re working on the frontend editor compatibility. Please contact me via email if you want to enable the frontend editor anyway.
Kind regards.
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Hi there, using the events plugin. When deleting all events the page is not showing anything. Events > settings > No event txt > No upcoming events scheduled is toggled on. Is this a bug or do I miss something here?
Hi there,
Thanks for your patience over the week end.
There is no known issue about this, be sure that the theme and all plugins are up-to-date.
I just checked and it should work as expected.
For more help, feel free to post a ticket in the support forum with your website URL and login info. We will reply as soon as possible. https://wolfthemes.ticksy.com/Kind regards
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Updated to the new version. However now all my videos no longer have thumbnails. All links are broken. I’m displaying it in the video grid module.
Hi there,
I don’t see any reason why the update would have cause this.. Something omething else might have caused this.
I will need further details to be able to help you Please post a ticket in the support forum with screenshots, your website URL, and temporary login access. It will be much easier to help you there.
We will reply as soon as possible. https://wolfthemes.ticksy.com/
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Hi, in the hover box element it shows the “My Button” button and I can’t remove it. http://web.lanzaderamusic.com Thanks
Hi there,
For some reaosn I’m not able to access your website.
For more help, feel free to post a ticket in the support forum with your website URL and login info. We will reply as soon as possible. https://wolfthemes.ticksy.com/All the best.
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Ok, i send a ticket. Thanks.
Hello there! Is it possible to add/edit release format (CD, digital download, etc…)? Thanks.
Hi there,
There is just these format available out of the box but we provide customization services for our themes and this is something that can be done https://wolfthemes.com/services/Feel free to let me know if you’re interested or if you have any questions.
Kind Regards
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