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Hi! Is it possible to habe the commercial invoice?
ask the Envato help center about that, they handle all the payment and invocing.
Have a nice day,
Viktor | 89elements
Hey man, i bought your WP template.
Problem is, WpBakery Page Builder is not saving my page. (Reseting the content constantly)
It also look like i don’t have the license of WPBakery so i wonder if this is creating the problem.
I did everything in your guide (Documentation) and now i’m stuck.
Help me please i have deadline on the way.
Hi there, first thank you for the purchase.
You get the WP Bakery Page Builder on shared license, if you want a separate key you are free to purchase the plugin yourself.
For the problem, contact me via email – use the contact form on my profile page and I will send you the solution.
I would like the navbar to be fixed ( not static ) but solid all the time. I am trying to use some images in the headersand I have noticed that the menu items tend to lose visibility. So I would like to solve this problem by having the navbar that does not change in size and is always solid.
Is it possible to achieve this ?
yes, you have the HTML version of Definity so you are free to customize it as you need it. Be sure to check the help file about the navigation.
Hello I have had a look at the docs but couldn’t find any reference to a solid bar all the time. would you be able to help ? thank you
Remove the .nav-trans class, that is what it makes the nav transparent, also check in main.js file there also the same class is added when you scroll, there is explanation about this in the docs.
I’m writing again to enquire about ft-cards ft-items in rows. As the cards may contain text of different sizes, I would like all the cards to be the same size in the row. While this can be achieved via display:flex on row and ft-items, it breaks when the page is viewed on a mobile device.
Can you please advise on how to achieve cards within the same row being displayed with the same height.
Please visit https://www.lucaiacono.com/helencreswell/en/index.html
the example works on a desktop monitor but breaks on mobiles.
I am aware of that, the theme was build before flebox days. You can add fixed height to each card and keep the size the same.
Hello thanks for your reply.
On my apache server the placeholder successfully changed to the background I intend to show, but on my linux server it won’t. No matter what I change the placeholder is there for the agency 2 home screen. Could you help?
that background is changed via css, use chrome inspector on the top element to see more details.
Obviously you have problems referring to your path, I can’t help you much there because I’m not on your computer. Try adding hosted img url to check if the problem is not some weird caching issue.
Hope this helps & have a nice day,
Viktor | 89elements
i’m sorry saying it, but this is the most complicated website template ever.
How to change the big image in header?
How to make it more static, put away the dynamic and animations?
what is the template name in question (index-...).
Unfortunately we bought the wrong licence for our needs, we would need the Wordpress licence and not the Multipurpose one.
Is it possible to change this?
Hi there, mistakes happen.
Buy the WordPress version, then submit refund request for the HTML version and I will approve the request.
Thanks for your understanding.
Hi, I bought this template a few years ago but I’m just going to use it now. I have 2 simple problems but I can not solve:
I’m using index-fs-slider-mp.html
1.- I want the height of the hero-content-wrapper to be 1/2 screen
2.- in the mobile version, the images below the titluo what we do are aligned to the right and do not respect the width of the box below
I write to you because I can not download the documentation, I just download the index and assetts
your support license is expired, you need to purchase a support license in order to get support.
Also, keep in mind that the support doesn’t cover customization, so for question 1 – that is possible to do, but that goes under customization. You can check index-fw-slider template for something that is not full screen.
Question 2: Simply setting the max-width of the parent element and the image to something lower that matches old phone screens will solve this problem. For exact solution you need a valid support license.
Hi, I am using the background video header and it is taking so long to load that people think the site is broken. I only have the video header on the homepage yet it is happening across the site. Please advise.
The video is hosted on Youtube.
videos as a background have loading time, you can’t go around that. You should use a placeholder image till video loads, something like the first frame of the video.
Also, you should optimize your website and strip all unused CSS & JS, the template is huge and has lots of elements, don’t load elements that you won’t use.
And, last your hosting & internet connection plays large role in speed.
Hello, I’m trying to get this portfolio template:
But I can’t. Could you help me please?
you need to purchase the Definity template in order to use it.
Hello good afternoon, I bought your Definity template but I was wrong, I needed it for Wordpress not in html.
Would there be a way to make the change?
Yes, simply but the WordPress version of Definity and then send refund request, I will approve the request.
Hello thank you very much!
How should I send the return request?
Check the Help Center.
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