134 comments found.
Not working on the Yoast SEO premium plugin on the last updates, with other sites’ (themes) all good. The issue is:
Something went wrong. An unexpected error occurred. We’re very sorry, but it seems like the following error has interrupted our application:
Invalid regular expression: /*$/: Nothing to repeat
Unfortunately, this means that all your unsaved changes will be lost. You can try and refresh this page to resolve the problem. If this error still occurs, please get in touch with our support team, and we’ll get you all the help you need!
Hi,
Please check the following:
1. That you are running the latest version of the theme and the plugin – 1.3.3 – https://documentation.bold-themes.com/changelog/denticare-changelog.txt If you are not, please update the theme and Denticare plugin to the latest version using one of the methods described here: https://boldthemes.ticksy.com/article/7123/
2. That you are using the latest version of Bold Page builder – 4.7.6
3. If you have recently updated the Bold Page Builder that you have cleared the browser cache and that your browser is loading the latest Bold Builder js files
If the issue persist, send us the site url and wp-admin credentials using the form on our profile – https://themeforest.net/user/boldthemes (bottom of right hand sidebar)
Kind regards,
BoldThemes team
How can we use this theme for RTL? Do I need to install any plugin or does this theme admin panel have option to convert to RTL? Kindly advice.
Hi,
All you need to do is set RTL based language in your WordPress settings.
If you imported one of our demos, you will have to change the layouts on your own by rearranging them accordingly (move the static page elements from left to right and vice versa. Menus, widgets and text alignment will change automatically once you switch to RTL based language).
Kind regards,
BoldThemes team
Hello. I’m changing the logo from the general settings, but it’s not updating on my page. Can you help?
Hi
Thanks for the purchase
Here is how the Setting generally work
The settings in the Appearance > Customize panel are global, meaning that they influence every page on the site by default. On the other hand, you have an option to override these settings on a per page basis. If you take a look at the bottom of the page edit form, you will notice the Override Global Setting part in Settings Section – here you can override global settings for every page.
You probably have a logo related override (and some other overrides) set on the home page and it caused the problem. Try removing logo related overrides on pages with issues.
Also, for all assistance you need in the future, please submit tickets at our support site – https://boldthemes.ticksy.com/ it will help us track your issues more efficiently and provide help in a timely manner.
Thanks in advance.
Regards, BoldThemes team
Thank you very much for your response. Your theme is really great. But I’m facing a couple of issues while using it. I can’t translate the blog page’s posts into my native language because there hasn’t been an extension provided for configuring the theme. Also, there is “bold themes” with your name and logo at the bottom of all blog posts. These are the problems I’m experiencing for now. Is there a place where I can make general theme settings?
Hi,
For all assistance you need please submit tickets at our support site – https://boldthemes.ticksy.com/. Our support team will be glad to assist you with relevant information.
Thanks in advance.
Regards,
BoldThemes team
I would like to add TikTok link but there is no TikTok Icon available. Could you tell me how can I add TikTok icon.
Hi,
We will publish the new version of the theme in next 48 hour with the updated FontAwesome Brands set which includes TikTok icon.
Please update the theme after the update is released.
Also, for all future support, please submit a ticket at our support site – https://boldthemes.ticksy.com/ and our support team will be glad to assist you.
Kind regards,
BoldThemes team
Hello. I’ve installed the theme, but I’m getting a 404 error on all pages except the homepage. When I try to edit, it works, but the pages won’t open. Can you assist me with this issue?
Hi,
Thanks for the purchase.
Have you tried rebuilding your permalinks – https://boldthemes.ticksy.com/article/13373
Should you need any additional assistance in the process, please submit a ticket at our support site – https://boldthemes.ticksy.com/ and our support team will be glad to assist you.
Thanks in advance.
Kind regards,
BoldThemes team
Hi
After I updated the WordPress and theme I have some errors on my site. Gtranslate plugin is not working anymore, content on website is duplicated, on mobile the menu can’t open, there are lot of things that are not working correctly.
Thanks in advance.
Hi,
Please make sure that you are running the same version of the theme and DentiCare plugin – 1.3.1 – https://documentation.bold-themes.com/changelog/denticare-changelog.txt
Also, please make sure to purge the cache if you are using caching plugin or some other sort of server side cache.
Also, please clear the browser cache prior to testing – the issue, from your description is probably caused by JavaScript exceptions which can be caused by the old version of JavaScript libraries used in the theme.
If the issue persist, please send us the site url so we can take a closer look at it.
Thanks.
Kind regards,
BoldThemes team
Hi! Is the theme compatible with wordpress 6.3? Thank you
Hi, yes, it is.
I get 503 service unavailable after upgrading. I tried to disable all plugins but it still occurs…
The domain is using PHP 8.0
I’ve updated the theme again and now it works. Probably there was something wrong during the previous update
Hi, yes, you need the latest theme version if you are using WP 6.3.
Hi, how can show all product on this page? This is not e-shop page: https://tattoopood.eu/tootekategooria/suured-tattood/
Hi,
Please let us know how was the list of products created if it is not a shop archive. Is it a shortcode based listing?
Kind regards,
BoldThemes team
Hi, It is category based, category is added to menu
Hi,
Then it is a setting on the level of WooCommerce plugin as the WooCommerce archive functionality is used to display products there.
You can try the following:
https://woocommerce.com/document/change-number-of-products-displayed-per-page/Kind regards,
BoldThemes team
second question is i change logos but not change in my webpage. Two screenshot in the link.
Best regards. with love
Hi,
In order to place the widgets in the header aligned with the menu, you can place them in Heade Menu Widgets area on Appearance > Widgets. You can use Custom HTML widget to place your specific html code.
Releted to logo, here is how the Setting generally work
The settings in the Appearance > Customize panel are global, meaning that they influence every page on the site by default. On the other hand, you have an option to override these settings on a per page basis. If you take a look at the bottom of the page edit form, you will notice the Override Global Setting part in Settings Section – here you can override global settings for every page.
You probably have a logo related override (and some other overrides) set on the home page and it caused the problem. Try removing logo related overrides on pages with issues.
Also, for all assistance you need in the future, please submit ticket at our support site – https://boldthemes.ticksy.com/
it will help us track your issues more efficiently and provide help in a timely manner.
Thanks in advance.
Kind regards,
BoldThemes team
hi there, i want to use my inner box column background colors border radius 8px but i can not fix it. I will fix with background colors border radius but if im using with background colors, this boxes dont have any space between eachother. here is some screenshots. how can i fix it ?
here is some screenshot photo; https://app.gemoo.com/share/image-annotation/548164321428566016?codeId=DW45p6Kq7a9le&origin=screenshotuploaderHi,
Can you please provide the url of the page with the referenced boxes so we can take a closer look at the issue?
Thanks in advance.
Kind regards,
BoldThemes team
ofcourse. https://yalovadentalpark.com
Hi,
Please try the following:
1. Add custom class to columns you want to have the border radius – for example mycolumn (you can do that by editing the column in bold builder, custom tab)
2. Add the following code as Additional CSS (Appearance > Customize):
.mycolumn.bt_bb_column .bt_bb_column_content {
border-radius: 8px;
overflow: hidden;
}
It should do the trick.
Kind regards,
BoldThemes team
can you show me step by step with screenshots please ? beauce i dont find this steps. im sorry 
screenshots will be fix my problems. Thank u so much
i add this code to here but not working; Here is screenshot;
https://app.gemoo.com/share/image-annotation/548195572365639680?codeId=Pa6w8YwgmbnK3&origin=screenshotuploaderHi,
You haven’t added the class mycolumn to the columns where you want the border radius to be applied (first step in our explanation above)
Edit the page, and click edit on the desired column:
https://app.gemoo.com/share/image-annotation/548198441579937792?codeId=v69WnjOmeOr7J&origin=screenshotuploaderThan on custom tab add the class mycolumn to the Extra Class Name(s) field
https://app.gemoo.com/share/image-annotation/548199057156968448?codeId=v69WnjOmeOr7JDo that for each column you need.
Kind regards,
BoldThemes team
done! thank u so much. im using just boldthemes and your themes is great for SEO works, manuel resposive works
Great, we are glad we were able to help 
which page builder you used in this theme?
We are using our own page builder, Bold Builder.
Hello, On Android devices, the theme appears in dark mode. When I log in from an iOS mobile device, there is no such problem.
I’ve been using your theme for a long time, but this is the first time I’ve encountered something like this. Can you help me?
Hi,
We have tested the theme on several android devices / browsers and were not able to recreate the issue. Also, please note that the theme does not control the telephone mode in any way, so the issue is most likely caused by the specific device settings.
Kind regards,
BoldThemes team
Hi, I would like to create a Multi-vendor medical tourism platform. How can i connect for customization and required features. Thanx
Hi,
Thanks for contacting us.
Unfortunately, Denticare does not offer multivendor features and it is not suitable for multivendor medical tourist platform put of the box.
In terms of customization, we are not currently available for customization or custom development services
Kind regards,
BoldThemes team
Hello,
When i am changing the service item Color Scheme only the icon is changing the color.
Do you have any idea what is happeing oraz what i am doing wrong?
Thanks.
Hi,
Thanks for the purchase.
We suspect that the Color Scheme is overridden on the page you are trying to apply the new scheme to.
Here is how the Setting generally work
The settings in the Appearance > Customize panel are global, meaning that they influence every page on the site by default. On the other hand, you have an option to override these settings on a per page basis. If you take a look at the bottom of the page edit form, you will notice the Override Global Setting part in Settings Section – here you can override global settings for every page.
You probably have a color scheme related override (and some other overrides) set on the specific page and it caused the problem. Try removing these overrides on pages with issues.
If this does not resolve the problem and for all assistance you need in the future, please submit a ticket at our support site – https://boldthemes.ticksy.com/ and leave the site url and wp-admin credentials. Our support team will be glad to take a closer look at the current settings and provide relevant help.
it will help us track your issues more efficiently and provide help in a timely manner.
Thanks in advance.
Regards, BoldThemes team
Hi – thanks a lot with the tips – it works.
I have another problem – sorry….
The maps of google are not working – even when i changed the API Key.
Could you help me please?
Thanks a lot in advance!
Hi,
Can you provide the url with the map, usually the JavaScript console provides detailed description of the issue with the Google Maps API.
Kind regards,
BoldThemes team
And one more thing – where can i edit the Mobile Burger Menu? Because even i changed the primary and secondary color, there is still this blue as a background for logo on burger menu,
Hi,
Related to the map, the JavaScript console returns the following info:
Google Maps JavaScript API error: RefererNotAllowedMapError
You can find more info on the subject here: https://developers.google.com/maps/documentation/javascript/error-messages#referer-not-allowed-map-error
Related to the mobile logo – you have the following custom CSS added either in Appearance > Customize > Additional CSS, on page related Custom CSS field or using some other third party plugin:
.btMenuVertical .mainHeader .btLogoArea {
box-shadow: 0 100px #104099 inset;
}
This needs either to be removed or modified using media query so it is not active on mobile resolutions.
For all assistance you need in the future, please submit a ticket at our support site – https://boldthemes.ticksy.com/ and leave the site url and wp-admin credentials. Our support team will be glad to take a closer look at the current settings and provide relevant help.
Thanks in advance.
Kind regards,
BoldThemes team
I have two equestion:
1. The Bold Timeline plugin is only basic version in the theme? 2. Is there any option to duplicate the timeline and work on duplicat rather then creating every new timeline from the begining?
Hi,
Yes, timeline lite is available with the theme and it supports all features you can see on the theme demo. If you need additional functionality, on top of what is presented on the demo you need to license for the premium version of the Bold Timeline separately.
Sure, when you edit the specific timeline, you can copy the entire timeline element and paste it into the newly created timeline – this will copy all elements contained in the timeline form the initial one into the new one. If you need more detailed instructions, please submit a ticket at our support site – https://boldthemes.ticksy.com/ and our support team will be glad to assist you.
Kind regards,
BoldThemes team
Whats happenning with logo? Suddenly on my webiste is Title of the Page not logo. What’s happening? Demo Oscar.
Hi,
Can you please send us the url of the site so we can take a closer look?
Thanks in advance.
Kind regards,
BoldThemes team
Hi, how I can add plastic surgery icon in denticare theme, it’s a great theme and I want to use in plastic surgery
Hi,
You need to follow the instructions from the following article: https://boldthemes.ticksy.com//article/12694/
Should you need any additional assistance, please submit a ticket at our support site – https://boldthemes.ticksy.com/ and our support team will be glad to assist you.
Kind regards,
BoldThemes team
Hi there, I tried to open a ticket on this link https://boldthemes.ticksy.com/ but my purchase code was not accepted, I guess because Dental medical theme was not listed in your product or category tab. So this is why I’m writing request here. If you can transfer it to you support it would be nice. This is my request for support.
As I’m building the staging version of my client’s new website I’m facing some small but disturbing issues.
1. Is there a way to decrease the size of the BB Icons in the header logo widgets?
2. I cannot find the setting that usually most of the WP themes have – where I can change the size of the H1 – H6, Paragraph font size. My client wants bigger default font which is 16 px at the moment – I think 18 would be suitable.
3. The text with the default font has proper spacing in between rows. However, that is not the case with the H6 or H5 or H4… Can this be solved – with code or with some plugin or with your direct intervention? I’ve noticed that when copy-pasting from word the format remains and the spacing remains. If that’s the only way I have to manually go and apply changes on every page. 4. Please help how to utilize the best the WhatsApp icon – for clients who are visiting the website to be able to open the WhatsApp application or call the number when pressing the Icon.
The same goes for the office and mobile numbers icons – how to provide the client the option to call when clicking the phone number icon. 5. The responsive menu is generally ok, only one thing bothers my client. The BB logo widgets icons appear center aligned which is little bit confusing or at least not visually acceptable. His wish is to make them from left aligned – to be in one line…
6. Is there a way to adapt the slider images for responsive versions – the same way the titles (headlines) can be changed for responsive version.
Forgive me for so many questions, my clients wishes are priorities and we are already late with publishing the website because some of this issues cannot be fixed by us.
Hi,
Thanks for the purchase.
Please note that the Denticare category on our support site is in between NovalLab and Nestin, aproximately one third of the scroll down from the top – https://boldthemes.ticksy.com/submit/.
Related to your questions, we will try to summarize the solutions here, although for some of them it would be better to submit a ticket and provide the site url so our support team can provide a more relevant and specific answer related to your specific setup.
Should you need any additional support, please submit a ticket at https://boldthemes.ticksy.com/ and the support team will be glad to assist you.
1. The default css related to the icon size in the header is
.btSidebar .btIconWidget .btIconWidgetIcon, footer .btIconWidget .btIconWidgetIcon, .topBarInLogoArea .btIconWidget .btIconWidgetIcon {
font-size: 2.5em;
}
Please adjust the font-size according to your needs and add the custom CSS statements to Appearance > Customize > Additional CSS
2. In the backend editor, for each of the heading elements you can define the HTML tag used as well as the Custom Font size on each of the elements if the preset sizes do not meet your needs (Font tab)
3. This can be done using Custom CSS as well
The default css related to line height is
h1, h2, h3, h4, h5, h6 {
line-height: 1;
}
You can define the line height per tag by doing the following:
h1 {
line-height: 1 !important;
}
h2 {
line-height: 1 !important;
}
etc..
Please adjust the line-height according to your needs and add the custom CSS statements to Appearance > Customize > Additional CSS
4. Href=tel: creates the call link. This tells the browser how to use the number. For example, you can add the following url to icons or buttons and they will initiate a telephone dialer:
tel:123-456-7890
5. Please add the following to the Appearance > Customize > Additional CSS
.btMenuVertical .topBarInLogoArea .btIconWidget {
justify-content: left !important;
}
.btMenuVertical .mainHeader .topBarInLogoArea .btIconWidget.btWidgetWithText .btIconWidgetContent {
align-items: baseline !important;
}
It should do the trick.
6. The solution for this is to add a separate, identical slider in the topmost section with the content optimized for mobile resolutions and then on responsive tab of both sliders to set visibility – the first one to be visible on desktop resolutions and second one to be visible on mobile resolutions.
Hope this helps a bit
Kind regards,
BoldThemes team
WONDERFUL! Thank you so much.
Just one thing I forgot and is quite irritating. The Quotes – How to change the color of the Quote marks (“). We have quotes on two darken images and thus why we use white color, but the Quote marks are black. How to change this (color) or maybe even to remove the (“)
Hi,
Can you please send us the url of the page with the issue so we can take a closer look at it and send a relevant solution?
Thanks in advance.
Kind regards,
BoldThemes team
My client wants Quote format on homepage because of the font size and appearance. He even wanted that type of font size as body font, but as I changed the font size setting in additional CSS I’ve noticed that the quote font changed and decreased into smaller font.
Hi,
If you wish to remove the quote marks you can add the following:
blockquote p:first-child:before, blockquote p:first-child:after {
display:none !important;
}
If you want to change their color, you can add the following:
blockquote p:first-child:before, blockquote p:first-child:after {
color: #ffffff !important;
}
Kind regards,
BoldThemes team
Hi guys. Me again. I completed the website for my client. There is one huge issue, that disturbs me and my client (probably it on me but…) the responsive version is with very pale images that can be hardly seen. I set the general settings of the slider on default instead of fade, but nothing’s changing… How can I change this?
Hi,
Can you please send us the url of the site so we can take a closer look at it?
Thanks in advance.
Kind regards,
BoldThemes team
Hi,
Please edit the slider items in the Page Builder backend editor.
Each slider item has two properties of interest:
1. Background overlay
2. Show background overlay only on resolutions under 992px
Please set the Background Overlay to “No overlay” for all slider items. You can uncheck “Show background overlay only on resolutions under 992px” as well to get the consistent behavior on all resolutions.
Should you need any additional assistance, please submit a ticket at our support site – https://boldthemes.ticksy.com/ and our support team will be glad to assist you.
Kind regards,
BoldThemes team
Hi there. I’ve purchased these theme twice, for two separate clients. For the second client I have to create new and replace the existing website. I’m doing that by building a staging website. But I faced an issue when installing the demo version. I have overlapping and duplicating of the content on some of the pages. The front page can not be properly edited with Elementor (when I chose to edit with Elementor I don’t have the separate block that build the front page but a code/text.) I’m not sure is the issue coming from conflict between the two themes, the plugins or should I build staging website by deleting everything and than start from scratch. This is the staging version
https://staging-d.ndc-arbeitsmedizin.de/Hi,
Thanks for the purchase.
Denticare theme can not be used with Elementor, Elementor is not supported. You need to edit all of the content using Bold Page Builder.
Related to the duplication of the content, our support team needs to take a closer look at the specific setup so they can pinpoint the issue.
Can you please submit a support ticket at our support site – https://boldthemes.ticksy.com/ leave the wp-admin credentials for the staging site and the urls of the pages where the content is duplicated so they can take a closer look at the current state of things?
Thanks,
Kind regards,
BoldThemes team
It seems that the staging website inherits the content and the structure from the mother website https://ndc-arbeitsmedizin.de/ (in this case the theme Astra, and is using plugins such as Elementor). I’ve noticed in your documentation guideline that the best practice is to start with fresh WordPress installation or use WordPress Database Reset plugin to clear your WordPress instance of previously existing content. So I’ll use the WordPress Database Reset plugin to clear the WordPress instance of previously existing content.
Hi,
I install Yoast plugin and I have this message https://gyazo.com/0e7075c5a2a995c1c13083f8248fa9adI saw that your theme is compatible with Yoast but it doesn’t work for me. Can you help me ?
Hi,
We are not able to provide the assistance related to third party plugins which are not packaged with the theme as we do not know their internal workings.
The referenced message does not help either as it is not explanatory.
Since the users of the theme (including ourselves) do not have issues with the YOAST, perhaps it is specific to your environment.
The best option is to contact their support, and if they pinpoint the cause of issue which is related to our theme, we will be glad to take a closer look based on their findings.
Kind regards,
BoldThemes team
