432 comments found.
Hi there, can you please confirm what version of WooCommerce and what version of Wordpress are tested and compatible with the latest version of Depot? 1.16 is the latest version of the theme, correct?
Hello,
The current version of the theme listed in change log should work correctly with the latest version of WordPress and WooCommerce.
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Hello, does Mikado Instagram Feed enable to tag a product in an instagram eshop account ? Or do you know which plugin can be associated with depot theme to enable this ? Thank you in advance ! 
Hi there,
Thanks for writing in! There is nooption for this within our Instagram Feed plugin but you could perhaps use Smash Balloon plugin which will allow you to do the product tag as you wish.
So please try with that perhaps.
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Hello and thank you very much for your tips ! We’ll try it, thank you :-))
Hi there,
Hope this will help you achieve what you wish.
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Hello, I still have the notice “Votre thème (Depot Child) contient des copies obsolètes de certains fichiers de modèles WooCommerce. Ces fichiers devront peut-être être mis à jour pour garantir leur compatibilité avec la version actuelle de WooCommerce. ” on my backoffice and still no update of this theme : When please ? For a theme with ecommerce, this is not possible to be updated, no ? Thank you in advance for your answer (Today : woocommerce version 7.5.0 and your theme : woocommerce compatibility : 5.x.x)
Also for WPBakery Page Builder : I must make changes in code, page builder no longer possible with old theme version… Thank you really for your quick answer.
Hi there,
Please check if you have updated the latest version of the theme and its plugins. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.
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after updating theme i got some msg – This code was already used to register another domain. Please deregister your code there so that you can use it for registering here.
Hi there,
Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.
You can always do it on your end from our help center
So if you still need assistance with this, we would kindly ask you to send us a mail providing your purchase code in it and our team will help you with this.
Thanks
Support
Mikado Portfolio part of
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now i mailed you, then i got this msg – There was a problem delivering your message to helpcenter@qodeinteractive.com
Hi there,
We do see that you have a registered user and no present requests yet. We did also test the submitting form and mail which worked correctly. So could you please try it out once again logging in to our help center and submitting a ticket.
Please keep us updated.
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its showing – Support for “Depot – eCommerce Theme” item has expired. i don’t want a support. This code was already used to register another domain this is my error. please provide me the domain name where theme is active.
Hi there,
Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.
You can always do it on your end from our help center
So in your case now, if you still need assistance with this we would kindly ask you to send us a mail providing your purchase code in it and our team will help you with this.
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Hi! Please update your theme. Since 2021 nothing ! It’s not compatible with PHP 8.1
Hi there,
Thanks for taking an interest! The theme is working well with the latest version of WP and PHP 8 so even though it has not been updated you will not have any issues with the theme. It is not yet compatible with PHP 8.1 but it will be in the future.
The theme will for sure be updated as soon as possible and latest compatibility will be added to the change log.
We hope this helped and let us know if you have any additional questions.
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I would like to update to PHP 8.0 but it did not work, I noticed that I do not have the latest depot theme version (1.2.2). How can I update the theme, it is not shown to me in wordpress as an update and also the question why it is not shown to me?
Hi there,
Thanks for writing in! If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.
We hope this helped and if you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
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I have after I made the update of the theme and PHP version still woocommerece updated. It is always associated with work to overwrite the data via FTP! There is no easier solution? In addition, I now have the problem that the file depot/woocommerce/global/quantity-input.php (version 4.0.0) after overwriting to 7.2 the store no longer runs properly. What can I do?
Hi there,
Could you please send us a mail to our help center providing your purchase code in it and our team will check this on your end.
Thanks
Support
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I have a problem with the purchase code, it was used for a different domain, but that domain no longer exists and I want to install the theme I purchased on a new domain, but it tells me that I have to deactivate it on the old domain. So I contact help center. Unfortunately, my support period expired so I can not submit my request. Deregister my old site please. cowayrentalusa.com Thank you.
Hello,
Please contact us through this email, include your purchase code in the email, and our support agents will assist you with deregistration.
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Hi, my license is expired, but i need to know how i can add widgets in Mobile Header Widget Area. Are you sure is it working? because i add widgets but i can’t see them. Thanks!
Hello,
Widgets added in Mobile Header Widget area should be displayed in the bottom of the mobile menu (please see screenshot).
In case you need further assistance please contact us through this email, include your purchase code in the email, and one of our support agents will gladly help you.
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Hello team, pre sales question: It would be great if this template could be integrated with TechSpecs’ free API (techspecs.io). Having this feature would make it easier for us to automatically add product description, specifications and images to our store. Thank you
Hi there,
Thanks for your suggestion and interest! Unfortunately we have not tested this integration nor can we guaranty theme compatibility.
Thanks for understanding and let us know if you have any additional questions.
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Thanks for your response. However, based on their API documentation, it seems like a simple API that should be compatible with any website theme, in order to support automatically adding and displaying product descriptions, specifications and images. Have you looked into their API documentation or tested their endpoints?
Hi there,
We have not tested this nor can we guaranty theme compatiblity.
Thanks for understanding.
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I would like to inform you that your theme is not compatible with the most recent wordpress version, it’s displaying code in the frontend:
item_padding=”0px 90px” item_padding_768_1024=”0px 60px” item_padding_600_768=”0px 55px” item_padding_480_600=”0px 35px” item_padding_480=”0px 35px” item_padding_1280_1600=”0px 80px” item_padding_1024_1280=”0px 80px”]horizontal_aligment=”center” item_padding=”0px 75px” item_padding_600_768=”0px 40px” item_padding_480_600=”0px 20px” item_padding_480=”0px 20px” item_padding_1280_1600=”0px 60px” item_padding_1024_1280=”0px 65px”]mkd_portfolio_list type=”gallery” number_of_columns=”” space_between_items=”large” order_by=”date” order=”ASC” enable_category=”no”[/mkd_elements_holder]Hi there,
We have tested the theme on the latest WP version and it works fine, by the code you sent it seams that the Elements holder you have here is not correct, possibly you edited this and removed a line or a piece of code and that is why you see this code.
You can try to rebuild this section with our shortcodes or try to remove them.
If we somehow misunderstood you, you can always share your URL so we can check this additionally.
We hope this helped!
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Indeed you are correct. Something was missing because of an uncomplete install.
Hi there,
We are glad that you managed to locate this.
If you need any further assistance with this feel free to submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
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Hello, I have a message on wordpress dashbord for an ecommerce website saying “Votre thème (Depot Child) contient des copies obsolètes de certains fichiers de modèles WooCommerce. Ces fichiers devront peut-être être mis à jour pour garantir leur compatibilité avec la version actuelle de WooCommerce. Suggestions pour résoudre ce problème :
Mettez à jour votre thème vers la dernière version. Si aucune mise à jour n’est disponible, contactez l’auteur du thème pour vous renseigner sur la compatibilité de ce dernier avec la version actuelle de WooCommerce.”
So, can you tell me when a new version will be available for the theme and please if the theme is now compatible with woocommerce actual version ? Thank you very much for your answers
Hi there,
Thanks for writing in!
At the moment we don’t have any ETA when this update will come out, however, we can say that the theme is compatible with the latest version of WordPress as well as it is compatible with the latest WooCommerce as well. You will get this message though but it will not affect the performance of the theme as well as it will be added in the theme’s changelog once the update is out.
If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
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Hello,
I have just paid to extend support but i am unable to send a ticket – it says support expired!
Help.
Thank you
Hi there,
Possible the purchase was not processed yet, we do hope that you managed.
In case you still have issues with submitting a ticket please send us a mail to our help center providing your purchase code in it and our team will check this on your end.
Thanks.
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Hey guys, the shortcodes stopped working and I dont understand why? Any idea of whats going on? Thanks for the help. Here’s my site: https://galerienoelguyomarch.com/
nevermind. I did some adjustments to WP bakery settings and its working now.
Hi there,
We are glad you managed to solve this. However, if you need any further assistance, we would appreciate it if you could submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article.
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Hi there, does this officially work with Woocommerce 7 and Wordpress 6 ?
Hello,
The compatibility with block-based widgets (added in WordPress 5.8) was included in the latest theme update so you can use the theme on latest version of WordPress and with latest version of WooCommerce.
You should know that you can always turn to our support team and you are more than welcome to submit a request at our Help Center and our support team will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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i purchased your theme, but i am totally not satisfied, there is no any option for cart and login my account for mobile devices.. and very difficult to use this theme, and no option to change cart icon…
Hello,
We are sorry to hear that you’ve got this impression.
You can add cart icon in mobile header by navigating to Appearance > Widgets and adding “Mikado Woocommerce Dropdown Cart” and other widgets to “Mobile Header Widget Area” (please see screenshot).
We do believe that the theme is well documented, and we do understand that it might be confusing at first but you can find our themes documentation here as well as many great articles, and video tutorials that might help you on the way developing your website.
You should know that you can always turn to our support team and you are more than welcome to submit a request at our Help Center and our support team will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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Hey, I’m not finding the add to cart to the menu, is that possible to do? Thanks!
Hello,
Please submit a ticket at our Help Center, explain in more detail what would you like to achieve, and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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Hello, I see last update for theme was october 2021 : is there another version for 2022 ? Also, the wordpress version checked is 5.8 : we have now wordpress 6.0.2 : have you another version coming soon ? Thank you for your answer :))
Hi there,
Thanks for writing in! Our team is working on updating all our themes and Depot will for sure be updated. You can use the theme on the latest version of WP though with the latest version of the theme, but the compatibility will be added to the themes change log once an update is out.
Thank you for your patience.
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OK Thank you for your answer. We have to update our theme, but as we’ll do that in the next weeks, is it possible to have the approximate date for your next update for Depot please ?
Hi,
We are constantly working on updating all our themes. At the moment we don’t have any ETA when this update will come out, however you will be notified via email when the new update is online on ThemeForest.
The compatibility with block-based widgets (added in WordPress 5.8) was included in the latest theme update so the theme should work correctly on the latest version of WordPress.
You should know that in case you need latest version of any bundled plugin you can submit a ticket at our Help Center or contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.
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Hi,
Is the current theme version compatible with php 8.0 ?
Hi there,
Thanks for taking an interest! The latest version of the theme is compatible with PHP 8.
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Thank you.
There’s also an issue when updated to all recent plugins, wp and theme: mikado page builder elements are missing and rev slider doens’t appear in frontend.
Hi there,
Could you please send us a mail to our help center providing your purchase code in it and our team will check this on your end.
Thank you.
Support
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Before we proceed. Is Depot version 1.14 also compatible with php 8.0?
Hi there,
Yes it is as you can see in the changelog of the theme.
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Will this theme work with the latest version of wordpress…...6.0 ?
Hi there,
Thanks for taking an interest! When it comes to WordPress 6.0., since there have not been any significant changes from WP 5.8 to WP 6.0 you can update your WordPress version without any issue. The compatibilities will be added in changelog within next theme update.
Do let us know if you have any additional questions.
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we updated to the latest version of Wordpress and the widgets stopped working. I ma trying to file a ticket and as per your support site my purchase code is expired. now we are unable to setup or edit any of the widgets.
clicking on Appearance > Widgets gives
There has been a critical error on this website. Learn more about troubleshooting WordPress.
how can we solve the issue ?
Hi there,
Thanks for writing in! Please check if you have updated the latest version of the theme and its plugins. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.
Also, if you still get this error with the widgets, please try using the following plugin until we release a new theme update: https://wordpress.org/plugins/classic-widgets/
We hope this helped!
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