this theme have probleme with internet Explorer (9 & 10). When you click on Thumbnail at the right, sometimes it open image correctly, somtimes it open image in current page (just the image .jpg) and you must click back to come back to the website.
Do you have a solution, can you help us to fix it?
You can try your version have this problem: http://depth.dream-demo.com/
Thanks for your answer
Please note that we provide support only via our online help-desk: http://support.dream-theme.com . Submit a ticket there and we’ll get back to you ASAP. Thanks!
Thanks, but it is not exactly support, because it is not directly my website who have problem but your entire theme, so all your client will need an answer to my question and a deboged version.
I bought the DEPTH theme and i’m forever having problems with the video playback. Clearly alot of people are having the same problem as I given what I have seen in forums. The full screen videos do not play or will play for a day and without any warning, will stop playing all together. Currently my homepage video which was playing perfectly, has stopped playing all together.(www.technologysolutionsja.com)So is the case on my “mobile coupons”page. Yes I have been through your forums and tried your trouble shoot suggestions….to no avail. I also submitted a support ticket two days ago and to date I am yet to get a response. I’d love to have some rectification as soon as possible because the theme isn’t being used on a simple blog, it’s being used on my business website and I cannot afford to lose business because of whatever is going on with your theme.
Also, your demo (http://depth.dream-demo.com/) shows your homepage template as a unique slide show design. That homepage template clearly has not been included in my theme and if it is, kindly indicate where I can find such so that I can utilize that template on my website.
Hello I have a problem i just purchased the theme and i have this issue: Fatal error: Call to undefined function dt_get_websafe_fonts() in /home/*/public_html/wp-content/themes/dt-depth/functions.php on line 616 and on my FTP when i checked it shows this: http://oi40.tinypic.com/2m5x7nm.jpg
Please help me.
Please, submit a request via our online help-desk http://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong. Thanks!
we sent a ticket to your online system please have a look and get back to us, still no answer from your side until now
Hi, Can I have you Ticket ID, or link to it? Thanks!
I don’t understand why my site’s url is: (for example) www.namesite.it/!#/http://www.namesite.it/namepage/
This is AJAX template. You need those “strange” urls in order to back/forward buttons of browser work. Don’t worry – google and other search engines will index “normal” urls!
Widget Areas does not work !
I wish by clicking on the social links, they were open in a new tab.
How can I do this?
Theoretically this can be done. But it requires considerable amount of customization which is, unfortunately, far beyond the scope of theme support Please consider hiring a freelancer to help with it.
I thought it was something simple. When I click with the middle mouse button, the link opens in a new tab. I just want it to happen by clicking the left button. It is something so hard?
Hmm, Seems I misunderstood you a bit and we’re talking about different social buttons. Can you please post a link to a screenshot of those links, so I make sure we’re talking about same things? Thanks!
I’m using image with size 1280×664 px, and even then, the pages are slow to load. Any suggestions?
This may depend on numerous circumstances.. Can I please have a link to your site? Thanks!
Ok. Your site have various issues that present on every not optimized WordPress site. But the most serious is your server is generating site HTML to long. In fact it takes mote than half of site loading time! Check out this test: http://tools.pingdom.com/fpt/#!/eHNCKz/http://www.estudiooliver.com
First of all, let’s try solving this issue by installing and setting up W3 Total cache OR Super Cache plugin. Please let me know as soon as you install and enable caching in one of those plugins. Thanks!
I installed the W3 Total cache plugin.
What do I do next?
Hugs and thanks!
I see that page generation time considerably improved. Nevertheless, images are still loading slowly. Can you please specify what hosting provider are you using and where your server is located geographically. Thanks!
The specifications are as follows:
Windows 2012 –
ASP e ASP.NET ( Versão 2.0 compatível com 1.0, 2.0, 3.0, 3.5 ;
Versão 4.0 compatível com 4.0 e 4.5) –
PHP 5.2 / 5.3 –
Suporte WML / WAP –
MS Access 98 / 2000 / 2003 / 2007 –
More info can be discover in: http://www.uolhost.com.br/hospedagem-de-sites.html#bloco-5
My site is hosted in UolHost, which is located in the central region of São Paulo – Brazil.
Thank you for everything, Celso.
I like that in a photo album, the displayed images appear with the Facebook Like Button, like the image below. This is possible.
Okay, I’m having a problem. I paid and wated money on this stupid theme for no tutorial, the video playback to not work, Portfolio Style Blog, Portfoiio and almost every template to not work. Before I ask for a refund, help me and DO NOT tell me to fill out no support ticket because I tried that and no response.
We have wast support requests query, since there were national holidays from Dec 31 to Jan 7 in our country. A bit more patience, please – we’re doing our best to press all tickets as soon as possible.
Thank you so much for understanding!
Okay but there is no ticket for tutorial videos or how to make the portfolio template work
Is it possible to have a unique url for each image in the galleries? I would like to be able to have direct linking to each gallery image…
It depends on styling of that page. But anyway it needed to be additionally coded.
Does the theme work fine with WordPress 3.8?
We cannot confirm 100% compatibility at this moment.
I have two questions before purchasing.
(1)Can you link directly to a blogitem, instead of clicking on the blog -> read more?
So that images displayed on the right on the homepage link directly to a blog item.
(2)Is there a way to browse the portfolio/gallery without the textarea.
So instead the textarea popping up and showing the images, seeing the exact thing but in the center of the page.
this theme support woocommerce?
Hi, actually it is not 100% compatible with wordpress 8.0 fails, you have seen a very thought get some update about it?.
I need the wordpress 8 other reasons.
Please, submit a request via our online help-desk http://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong. ?Thanks!
your theme and responsive? He’s not setting the screen on my chorme firefox browser.
It is not
I’m Andrea from Italy, and I’m interested in depth theme. I’d like to know if it’s compatible with wordpress v. 3.8.1, and if it’s possible for me to customize it (I wanted to create a photagraphy website).
Thank you very much
Theme works with WP 3.8.1 fine.
> if it’s possible for me to customize it
It depends on what exactly you want to do.
Hi I like your theme, would it be possible to customise the navigation bar so that the pages appear above not below the nav bar? Thanks
I’m afraid it will require significant amount of customization.
Hello, the domains are not displayed correctly on my website and also on your demo page. My website can be reached at http://www.niqpage.de For example, if I click on the menu gallery, then appears in the browser the domain “http://www.niqpage.de/#!/http://www.niqpage.de/galerie/” The problem with it is that it looks stupid and thus the browser caching is not working properly. Since it is also on your demo page, I suppose that the theme generally not good at dealing with domains. Have you already identified the problem? When there is a next theme update? Can you resolve the problem quickly?
Hello, you have all the holidays?
oh sorry, wrong plugin site
I have submit a request for 4 days and have no answer^^
Can I please have your ticket ID? Thanks!
? copy & paste + reply = unvisibility ?
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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