205 comments found.
Hi,
I would like to know when you will release an update for Dessau where the theme is compatible with the latest version of Wordpress and PHP?
Could you please send me the updated bakery builder version ? Do we need as usual to send a mail with purchase code to helpcenter@qodeinteractive.com ?
Hi there,
Yes you are more than welcome to send us a mail with your purchase code and our support team will provide you with the latest version.
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Hi. My site has developed a critical error. I have tried updating everything but the error still remains. It seems to have something to do with JS Compser.
There are now no portfolios for me to edit/update/add.
The error is:
Deprecated: strpos(): Passing null to parameter #1 ($haystack) of type string is deprecated in /var/www/vhosts/martindonlin.com/httpdocs/wp-content/plugins/js_composer/include/autoload/vc-pages/automapper.php on line 29
All other plugins/WP etc are up to date.
Hi there,
Could you please send us a mail to our help center providing your purchase code in it and our team will check this on your end.
Thanks.
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Hello. I want to buy this theme and I want to be sure of a few things.
First of all, I want to implement the theme without the shop, just as a presentation website. So: - I want to adapt this theme in order to represent a furniture company which is organizing the products on categories like: bathroom, kitchen, etc. I need to be able to structure the products/pages based on categories and to show them as a portfolio. I need to know if that will be customizable from the wordpress admin page, to not create each page manually and just use a template or something. Is there anything in place for this? - Are all demos and pages free to import and free of bugs? - Are the header and footer customizable? - Can the theme be customizable with elementor? For example: home page, about us page, etc. - Is the theme fully responsive also for mobile/tablet?
After that, I would like to implement also the shop. Can this be done later? Are there any issues that could appear?
I am waiting for your answer. Thank you.
Hi there,
Thanks for taking an interest! 1. You do not have to have WooCommerce which is used for ecommerce purpose. So what you can do is to create Portfolio items and categorise them and then on another page use our Portfolio list that can display all portfolios or a certain category that is set by you.
2. All that you can see on our demo website can be imported by One Click Demo Import.
3. You do have options for Header and footer, in terms of different layout as well as you can add additional widgets to your header.
4. The theme comes with WPBakery and it is not Elementor supported, but we do have many Elementor themes available as well.
5. The theme is responsive for sure and feel free to check our theme demo on any device to see its performance.
We hope this helped and let us know if you have any additional questions.
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Hi, thank you for your answer. Two last quick questions. 1. I asked about elementor thinking about editing few pages/layouts. Can that be done with wp bakery as well? 2. Should I pay in order to edit those things with wp bakery? For example, if I want to edit the font/colors/to add new columns, etc. If not, which are the available themes on your portfolio that can be edited with elementor?
Thank you!
Hi there,
1. Yes it can be done with WPBakery as the content is created with this plugin.
2. You do not need to pay any extra. The plugin comes bundled within the theme and you have our theme options for colors, fonts and with the builder you can add new columns, rows. You can read more about it here also check our themes documentation here
We hope this helped and are here if you have any additional questions.
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Hello there! I got this warning:
Update your theme to the latest version. If no update is available contact your theme author asking about compatibility with the current WooCommerce version.
Is the theme compatible?
thanks in advance
Hi there,
Thanks for writing in! You will get this message though but it will not affect the performance of the theme as well as it will be added in the theme’s changelog once the update is out. If you need assistance with the single product images you can always send us a mail to our help center providing your purchase code in it and our team will check this on your end.
Thanks.
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Hi,
I like your theme, however I see that the last updated update dates from October 2021… Updates are planned or the theme will be abandoned?
Regards
Hello,
The theme will be updated, however, at the moment we don’t have an ETA when the update will come out.
Current version of the theme should work correctly with the latest version of WordPress.
Do let us know if you have any additional questions.
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Hi I just purchased the theme seems good, but i cannot change the logo in the side menu when expanded (still show dessau)
Hello,
Please try updating all logo options in Dessau Options > Logo (please see screenshot).
This homepage</> is using the dark logo.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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Hello, we purchased your theme few months ago and suddenly revolution slider stopped working and buttons shows just code as it wouldnt be compatibile with revolution slider and our theme. Do you have solution for us?
ERROR TYPE E_ERROR bola spôsobená v riadku 72 súboru /home/html/bbgstav.sk/public_html/wp-content/plugins/mega-addons-for-visual-composer/render/tm_carousel_son.php. Chybové hlásenie: Uncaught Error: Undefined constant “esc_url” in /home/html/bbgstav.sk/public_html/wp-content/plugins/mega-addons-for-visual-composer/render/tm_carousel_son.php:72 Stack trace: #0 /home/html/bbgstav.sk/public_html/wp-content/plugins/js_composer/include/classes/shortcodes/core/class-wpbakeryshortcode.php(366): WPBakeryShortCode_tm_carousel_son->content(Array, ’\n
It seem like home page has critical error and everything else work just fine
Hello,
Please check if you have updated the theme and its plugins to the latest version listed in change log.
To update theme and bundled plugins please follow instructions from this article – How To Update A WordPress Theme And Plugins. After you update the theme all of the bundled plugins with available updates should be listed in Appearance > Install Plugins.
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hi! any update for 2023? WP 6.2? thanks
Hi there,
Please note that our developers are constantly working on updates for all our themes. At the moment we don’t have any ETA when the new update will come out but we hope it will be released soon and you will for sure be notified once a theme update is out.
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Compatbility with PHP v8.1/8.2?
Hello,
The compatibility with PHP 8.0 was improved in the updates, however, we haven’t tested the theme with PHP 8.1+ yet.
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I think I worked it out, I assume you have to change the element from portfolio list to masonary grid?
Hello,
We’ve managed to locate your ticket at our Help Center and it should be updated with response now.
If you are having troubles to access your account please try to login from a different browser or in an incognito window.
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Compatbility with PHP v8.1?
Hello,
We haven’t tested the theme with PHP 8.1 yet. Compatibility with PHP 8 was improved in recent updates, so we do recommend using PHP 8 or PHP 7.4.
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Hello Team,
I am receiving error while editing the page.. It is not loading Visual Copmoser or editor and Get an error for javascript
Uncaught TypeError: Cannot read properties of undefined (reading 'editor')
at qodef_tax_media_upload (qodef-tax-custom-fields.js?ver=6.1.1:11:40)
at HTMLDocument.<anonymous> (qodef-tax-custom-fields.js?ver=6.1.1:84:2)
at e (jquery.min.js?ver=3.6.1:2:30038)
at t (jquery.min.js?ver=3.6.1:2:30340)
I have tried different things but not working can you please help…
Hello,
Please check if you have updated the theme and its plugins to the latest version listed in change log.
If you need to update theme and bundled plugins please follow instructions from this article – How To Update A WordPress Theme And Plugins. After you update the theme all of the bundled plugins with available updates should be listed in Appearance > Install Plugins.
In case you need further assistance please submit a ticket at our Help Center or contact us through this email, include your purchase code in the email, and one of our support agents will gladly help you.
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Hello Team,
I have updated the latest version 1.7 theme.. that’s the issue and wordpress version is 6.1.1
Hi,
Some common troubleshooting steps are to deactivate all your third party plugins except bundled plugins ( Dessau Core, WPBakery, Slider Revolution…) clear browser cache and check the page. If the issue disappears, activate your plugins one by one and try to find the plugin that causes the issue.
Also, in case you need latest version of any bundled plugin you can submit a ticket at our Help Center or contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.
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I have tried these steps as well. even updated the latest bundles. but it is not working on the live website. when I host the website in the same local machine, and it is working I tried with the GoDaddy as well clear the cache and other things, but it is not working. please help me with thatone. I also added the request on the helpcenter not received any reply. #207115 request no.
Hi,
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.
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Yes Team, I already replied to your help center with the updated details as well.
Hi,
Our support agents will reply once they reach your ticket. Please understand that our average response time is around 24 hours on weekdays and that our support agents are trying their best to answer all of our users in this timeframe.
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Hi,
i read that WordPress is vulnerable to an xml pingback related attack: https://ithemes.com/blog/unpatched-vulnerability-in-wordpress-core/ Is it possible to disable xmlrpc.php via htaccess or a plugin and not have problems with this theme?
Thank you.
Hello,
This is more related to WordPress, not the theme, and as we see in the article there is an option in the iThemes plugin to disable this.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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Is there a way to have the latest JS Composer version included with the theme =
Hello,
You should know that in case you need latest version of any bundled plugin you can submit a ticket at our Help Center or contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.
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Hi The theme has not been updated since October 2021. - Are bets planned soon? Or will it be abandoned? - Is the theme compatible with wordpress 6.0.2? - how to update the plugins included in the theme: WpBakery, slider revolution…? Thanks
Thnaks
Hello,
We are constantly working on updating all our themes. At the moment we don’t have any ETA when this update will come out, however you will be notified via email when the new update is online on ThemeForest.
The compatibility with block-based widgets (added in WordPress 5.8) was included in latest theme update so theme should work correctly on latest version of WordPress.
You should know that in case you need latest version of any bundled plugin you can submit a ticket at our Help Center or contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.
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Thank you for your reply.
Already I am reassured that the theme is not abandoned 
Regards
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When are you going to update the WPBakery plugin? The current version is 6.9.0, however we only have 6.4.1 included with the theme.
Hi there,
Thanks for writing in! If you need an immediate update of any of the plugins, please send us a mail to our help center providing your purchase code in it and one of our support agents will provide you with latest versions.
Thank you.
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Guys come on… I am used to better attention to your theme’s then this one, and it’s an expensive one! I already noticed some settings don’t respond when you change them, for example the Header setting can’t do anything globally. And now I see your home-made slider smushes the image instead of covering it without distorting the dimensions… I mean, who wants their image warped?? I even resized it to the 1920×1100 the same as the image that came with the demo. And it still warps the text.. Does it work when I just replace your home-made slider with rev-slider in wp-bakery or does this break the header layout?
Hello,
It could be that different header options are set on the page. Local page options will override global theme options and you can find more in this article – The Global And Local Settings Info And Troubleshooting.
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
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You respond much faster here. You can check any website with this theme and even your own demo page, the Portfolio Stack Slider used in WPBakery does not know how to scale an image without distorting the dimensions, this is very visible also on phone and tablet, there is nothing left of the slider there and the image is stretched out from top to bottom.
Hi there,
The demo website is an older version of our theme and some irregulations might occur sometimes, however we have reported this and it will be fixed as soon as possible. We do see that your request has been responded to so please for any further assistance continue the conversation with our support team.
Thank you for your patience,
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Thank you, here is the solution in case other people will need it:
@media only screen and (max-width: 768px) { .qodef-portfolio-stack-slider-holder .qodef-stack-slider .qodef-stack-slide img { margin-left: -50%; } } .qodef-portfolio-stack-slider-holder .qodef-stack-slider .qodef-stack-slide img { object-fit: cover; }
Hi there,
Glad we could help!
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Hello Team,
Can you please guide me if Is there any new update for WP Bakery Plugin 6.9.0..? how can I update that plugin?
Looking forward to your reply.
Hi there,
The WP Bakery plugin came as bundled within the theme, and we, as theme authors, have purchased an extended license for it. When a plugin is updated, we will include the latest version of the bundled plugin with the next theme update. So you can easily update the bundled plugin when you next update your theme.
You can read more about this here: Bundled Plugins
If you wish to install the new version of plugin manually, you can submit a ticket at our Help Centre, and our agents will send you the latest version.
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Our portfolio is organized into two levels of projects. There are 4 main categories which consist of several subcategories. Now when you click on one of the categories, a list of all subcategories is displayed, and not from those that belong to this category. Please go to the page and take a look. https://neodecor.ru/projects/
Hello,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
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Sorry, but support has expired. It turns out that I can’t get help unless I repurchase the license.
Hi,
Please contact us through this email, include your purchase code in the email, and our support agents will check this and assist you.
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Tnx
Hi there,
You’re welcome!
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