After a rough start and nothing working at all (and I may not be an expert, but that's by far not my first wordpress installation), I decided to contact support. Well... I had a working page within mere minutes! Thank you time and again!
32 Reviews
Great theme!
Very nice design and cool features but the support is awesome.
Many thanks
Da muchos errores cuando instalas los plugins necesarios y no supe donde encontrar las plantillas de ejemplo
Author response
Hello,
With any issues please go to https://jellythemes.ticksy.com/ so our customer staff can help. Thank you!
a very bad Support & Code is just bad. a very bad provider
Author response
Hello,
It seems that all your issues have been fixed: https://jellythemes.ticksy.com//customer/1517789/
For one, this theme is amazing and VERY easy to learn to use. Not only is it an amazing template, I was having trouble setting everything up (This was all 100% my ignorance since I'm clueless when it comes to this stuff) Customer support VERY quickly helped me through the re-install and made sure everything was set up EXACTLY how I wanted it.
Template Design: 5/5
Customer Service: 15/5
Thank you again for all of your help!
Horrible! Horrible! Told me to read a guide for support. smh.
Author response
Hello,
Unfortunately, we cannot find your tickets on https://jellythemes.ticksy.com/
With any issues please create a new ticket with included login info, so our support staff can help ASAP. Thank you!
The good people at Jellythemes are happy to help you with issues. They have been really good to me and make sure you are happy with the results. I like the modern design too. Works great for my client at https://thebonafides.band.
the theme looks great but it was a challenge to implement on my own as I am a complete novice in web design and WordPress. However, the fantastic customer support made the whole thing easy even for me! :) Thank you for your help and professionalism
I've a problem with the theme, but the support of JellyThemes is very fast and accurate!
This theme is precisely what I was looking for; simple, with a one-page presentation for home page and a blog page.
I had some hard times when I installed it, as the demo-data was not working properly, and it was the first time I was working with wpbakery and revolution slider.
This first discouraged me, I could not even have a proper navigation bar with a picture, like the demo I wanted to base my site on; but I contacted the support theme for the issues I could have and they always answered faster than I could expect. They fixed all my issues, and I know now I can open a ticket when I need them.
My website is now how I wanted it; the wpbakery plugin is finally a powerful tool, and jelly-theme made some smart custom elements to easily build and organize a one-page parallax site.
I also find it easy to add and organize songs, albums, events in wordpress and on the page.
So I definitely recommend it, and advise to take some time to get around to wpbakery and the way it should be used in this theme. Plus, know you can count on the support team to help you out if you need it.
Great support and easy to use theme.
I bought several themes similar priced, but this must be the worst. or i am an idiot. I cant change or edit what i want to edit.
I cant seem to get the one page at all.
You cant edit the fonts or sizes.
Nothing scales.
Chrome seems to work, Edge does not work at all.
I dont understand what is going on here, and id like a refund.
Author response
Hello,
We are sorry for the inconvenience. Please contact us on https://jellythemes.ticksy.com/ so one our support staff members can help.
Please also note that our theme is fully documented. You can download the documentation from Account > Download > All Files & Documentation.
