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CATEGORY: SPAN ARCHITECTURE. SPAN
I downloaded\purchased from Envato ELEMENTS, but it won’t activate?
Hello, you do not to activate for demo ,for envato elements user. Activation code need to auto update which can found only themeforest user who buy single one
I do have to, it won’t allow me to activate the core plugins without activation?
Did you purchase the theme from themeforest?
I purchased from Elements. And when I uploaded to wordpress it says is REQUIRED activation??
Check plugin folder plugin to upload and skip licence
It is not working!
When I upload plugins direct, and try to activate it still says can’t activate needs purchase code!
Please respond, I have lost an entire day of work because Theme doesn’t work.
Hello, please check envato elements theme rules. You are no eligible to get support from theme author.
It work , till now huge customer are able to install and activate plugins and use. We are unable to give you more support
Hi, we can’t download Classy Addon… Can you send me the plugin by mail ? Best regard.
Hi, its the support team reaching out to you.
If you are facing any issue installing the Classy add-ons for elementor then you can ignore it. your demo will be imported even though it is a required plugin. We will let you know as soon as the issue is fixed. Till then don’t worry about the issue.
Thank you, SmartDataSoft Team
Downloaded from Elements. Where do I find license key to register?
Elementor user do not need licence to import theme. Only licence for themeforest user
Will I receive auto update of Plugins and support? It shows Core and Slider need an update.
I need to activate for a new domain, because a long time ago I activated for another site, but that site has expired and I don’t use it anymore. I need your help to activate my new domain name. I can’t submit a ticket because my support expired Thank you.
We have deleted the license from your old site https://quangcaodoanhnghiep.info/
Now you can activate the license in your new site.
Thank for your support,
I tried to install the demo on my local host but it gives an error on the homepage
Notice: Trying to get property ‘post_status’ of non-object in /Users/Sites/baochauad2/wp-admin/includes/template.php on line 2187
Notice: Trying to get property ‘post_status’ of non-object in /Users/Sites/baochauad2/wp-admin/includes/template.php on line 2191
Notice: Trying to get property ‘post_status’ of non-object in /Users/Sites/baochauad2/wp-admin/includes/template.php on line 2197
Notice: Trying to get property ‘post_status’ of non-object in /Users/Sites/baochauad2/wp-admin/includes/template.php on line 2201
Notice: Trying to get property ‘ID’ of non-object in /Users/Sites/baochauad2/wp-admin/includes/template.php on line 2205
Notice: Trying to get property ‘post_status’ of non-object in /Users/Sites/baochauad2/wp-admin/includes/template.php on line 2209
Notice: Trying to get property ‘ID’ of non-object in /Users/Sites/baochauad2/wp-admin/includes/template.php on line 2214
Notice: Trying to get property ‘ID’ of non-object in /Users/Sites/baochauad2/wp-admin/includes/template.php on line 2218
Notice: Trying to get property ‘ID’ of non-object in /Users/Sites/baochauad2/wp-admin/includes/template.php on line 2223.
- My PHP version: 7.4.21
- PHP post max size: 512 MB
- PHP time limit: 4000
- PHP max input vars: 4000
- cURL version: 7.68.0, OpenSSL/1.0.2u
- MySQL version: 5.7.34
- Max upload size: 512 MB
- WordPress version: 5.8.1
- Apache: 2.4.48
Please help me fix it
Please check your site. If you have install Yoast disable that and check.
Well no, I just installed the plugins as the theme Diaco requested, No other plugin
In that case open ticket after extended your support pack , once your site is live. Our technical team will investigate that. We never find any issue. The error comes from wordpress core file. You can update all theme and plugins and disable debug mode and check
Try to use 7.2 , if that solve or not
home demo 1 is missing, how can i get it?
Hello, did you import after increase max execussion time. If your site has same page name then that page will not import .
So it is better to import in fresh site .you can rest the site and import again , if face same issue open ticket in our support system. In description you will find support url
I downloaded from https://elements.envato.com/ your theme.
How can i active it?
After import missing demo 1 and demo 4. Everything works, but after several imports still missing these demos.
Hello, as a Envato elements user you do not need to activate theme. If you need activation you can purchase from themeforest.
Secondly, from plugin folder you can install plugin and import demos.
Please check your status tab any option need to adjust for import.
Thank you for your fast reply.
Ok, i can live without activation
I did as you say. On status tab everything allright.
After plugin import i made a “manual” import from plugin folder “content.xml”, and still missing demo home 1 and demo home 4.
Hello good evening! I would like to purchase the theme “Diaco – Architecture & Interior Design Elementor WordPress Theme”. I loved the theme, but this color pallet doesn’t match with my logo. Before I buy it I would like to know if I can change the colors to match with my identity image. Looking forward for tour reply. Regards. Celina Cabral
If you face issue our team will help you after purchase
Dear Diaco Support Team,
I’ve just purchased your theme “Diaco – Architecture & Interior Design Elementor WordPress Theme”. Would you please provide the Child Theme as soon as possible, so that I can start working on & customizing the theme immediately.
I’ve opened a Support Ticket on your support site as well, please refer to Ticket #30805
Looking forward to your positive & prompt support.
With best regards
Thank you for open ticket in our support system. our team will answer you tomorrow Saturday is our weekend thank you
I have a few pre-sales questions.
1. I do not see any Shop page. Is this theme WooCommerce ready?
2. Does this theme come with a Child Theme?
3. Is it completely Elementor compatible?
4. Can the Home pages and other pages be mixed-n-matched?
5. If I do not like the theme after purchasing it, you won’t have any problem refunding the purchase price?
Looking forward to hearing from you.
Hello!!! Is somebody there to respond to inquiries?
Sorry for late reply, i was in vacation. I just checked you purchase them. if you have any inquiry you can asked in our support
How do I display the full image & text on slider revolution slides on mobile devices? They’re getting cropped and full text isn’t displayed as well.
You need to adjust that via revolution.
I tried adjusting but that didn’t work at all… Maybe I didn’t do that in right way. Can you guide step by step please?
Will suggest you to check Slider revolution documentation how make slider. This is customization related issue, we are unable to help in this issue.
Hello, where is the changelog? Can you please share what updates have been made for the latest version released on the 15th of December?
Hello, some small by fix and WordPress 5.6 compatible fix
Hello, where is the changelog? what version is the latest? A client of mine has this installed but can’t seem to find the version to compare if it is latest or not…
Hello, Our last version is 1.2 , You can install envato plugin and check if their is any update notification then you need to update. All plugins update from backend.
Building a site for a client (no purchase tag) and got error on homepage -> Notice: Trying to access array offset on value of type null in /home/public_html/nova/wp-content/plugins/diaco-core/elementor-addons/includes/widgets/diaco-service-slider.php on line 224
Please open ticket in https://support.smartdatasoft.com our team will help you.
cannot create ticket as I didn’t buy the theme .. client did
Please open ticket with the account from where you purcahse theme. or use purchase code. to open ticket.
I have a problem to translate the slider button as “Read More” and “View All Projects”.
You can use the loco translate plugin to translate/change these texts.
Plugin Link: https://wordpress.org/plugins/loco-translate/
Plugin Tutorial: https://youtu.be/ZKAWYF7rlmo
Our support team will help you.
good afternoon! what happened to OXY Theme for wordpress? i cant request support in SmartDataSoft because my purchase code its frrom 2018. is there a way you can make any update for OXY Theme 3.6? Greetings!
We sorry to inform you that oxy is discontinued more than years ago. If you want custom paid work you can email us.
I don’t able to translate the slider by WPML. Can you help me for that?
Please open ticket in https://support.smartdatasoft.com our team will help you
Presale-Question: Is this theme WooCommerce compatible? If so, could you maybe add the Shop-Page and the Product-Page to the demo? Thanks a lot!
We are sorry to inform you right now it is not woocomemrce comparible. You need to use woocommerce native style.
i purchased the theme, however, more than 4hours, the demo still in process. i dont think its about my connection.
Hello, this must not happen. Please check our documentation your server configuration execution time. I think your execution time is low and the demo filed. Please open ticket in https://support.smartdatasoft.com our team will help you to find the issue.
I am not new for buying and installing, and of course i check your documentation. im surprised that how come more than 4hours the demo still in process
Hello, we are also surprised about that. this must not happen. Our all user area able to import correctly if client server has issue this can occure.
you can try it yourself, the access details on support ticket submitted
Hi, Please follow up your ticket that you have opened. Our support team has replied in your message.
please its been more than 5hours since they replied and said maximum 2hours. wi cannot access still the wordpress
Hello, sorry for the inconvenience . The problem is related your server. We have tried our best to help you. We have manually clone the site from our server to your server. But after clone it log out us automatically, not sure you have log in at the same time , or your sever restore the old state , auto. We have tried to log in , but not able to do. Our support team asked the cpanel access to reset the password from phpmyadmin. May be you replied when our office is closed.
We suggest you to check in other installation or hosting. Because same kind of import system work over 7000+ customer. Only 1% has issue due to server issue.
If you send us the cpanel access our team will check at the monring. If you are not ready to wait till than, you can open refund ticket, we will approve that.
We have tried our best to help you.
Our support time is gmt+6, 10am – 6pm
I already sent the cpanel access and they replied after few minutes and saying that max 2hours they will fix it. Its been more than 5 hours now. and at least give me the access. the site looking ok. I dont think its a problem with my hosting as what they sent me details and i check on my hosting it meets the requirements. At first they didnt advise me that they will delete me and you can only access the wordpress. At least give me the access so i can check and will decide i need to refund.
Hello, i have log in your mysql and then site log out auto, did you done any things. I am unable to fix that for you
so the color of the header cant be change? is it still possible to refund this theme. its hard to edit, maybe there is much better than this from your company.
a theme where i can customised, the header or colors, even i add amount.
Hello, You need to modify from child theme. If you need help you can open ticket tin https://support.smartdatasoft.com
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